HOLMES WASHINGTON TRANSPORTATION DISADVANTAGED COORDINATING BOARD

HOLMES WASHINGTON TRANSPORTATION DISADVANTAGED COORDINATING BOARD P.O. BOX 11399 Pensacola, Florida 32524-1399 (850) 332-7976 4081E Olive Road, Ste A, Pensacola FL 32514 FAX 637-1923 1-800-226-8914 Lynn Gothard Co-Chair Web Site: www.wfrpc.org Staff to the Board: Bobby Sasnett West Florida Regional Planning Council Co-Chair DATE: September 3, 2013 TO: FROM: SUBJECT: Local Coordinating Board Members and Interested Parties Howard Vanselow, Staff to the Local Board September 17, 2013 Transportation Disadvantaged Coordinating Board Meeting The Holmes Washington Transportation Disadvantaged Coordinating Board will meet Tuesday, September 17, 2013 at 10:00 am at the Holmes County Administrative Bldg., 107 E. Virginia Ave., Bonifay, Fl. If there are any questions, please contact Howard Vanselow at 1-800-226-8914, Extension 231 or by E-mail howard.vanselow@wfrpc.org. Board members will introduce themselves and the agency or position they represent. Visitors are asked to introduce themselves to be welcomed by the Board. AGENDA I. A. Call to Order and approval of the minutes of the May 21, 2013 Public Hearing and Board meeting. For Action Presentation: Chair (Agenda Item I-A) II. Old Business: III. New Business: A. Co-Chair For Information Presentation: RPC Staff (Agenda Item III-A) B. Bylaws and Grievance Process Updates For Action Presentation: RPC Staff (Agenda Item III-B) Our Commitment - Mobility

C. rideon Presentation For Information Presentation: Dan Deanda (Agenda Item III-C) D. Community Transportation Coordinator Report For Information Presentation: CTC Staff (Agenda Item III-D) E. Regional Planning Council Quarterly Report For Information Presentation: RPC Staff (Agenda Item III-E) F. Commission for the Transportation Disadvantage Correspondence For Information Presentation: RPC staff (Agenda Item III-F) G. Grant Review For Information Presentation: RPC/CTC Staff (Agenda Item III-G) IV. Other Business V. Adjourn The next local coordinating board meeting is scheduled for Tuesday, October 15, 2013 at 10:00 am. VISIT OUR WEB SITE AT http://www.wfrpc.org/washingtontd FOR FULL AGENDA PACKETS AND ADDITIONAL TRANSPORTATION PLANNING INFORMATION The West Florida Regional Planning Council adheres to the Americans with Disabilities Act and will make reasonable modifications for access and language for this meeting upon request. Please call Ms. Brittany Ellers Toll Free at 1-800-226-8914, extension 220. Requests must be made at least 48 hours in advance of the meeting in order to allow the RPC time to provide the requested services. PUBLIC COMMENTS: Any individual who wishes to address the Board, please notify the Chairperson or staff. Our Commitment - Mobility

AGENDA ITEM I-A SUBJECT: Approval of the minutes from the May 21, 2013 Public Hearing and Quarterly Board meeting. BACKGROUND: The minutes from May 21, 2013 Holmes-Washington Board meetings are submitted for approval by the Transportation Disadvantaged Coordinating board, as required by the TD Commission and Florida Administrative Code 41-2.012(5)(a). REQUESTED ACTION: A motion and vote to approve the minutes of the May 21, 2013 Public Hearing and Board meeting. Our Commitment - Mobility

Draft 5/21/13BE HOLMES/WASHINGTON COORDINATING BOARD MEETING MINUTES May 21, 2013 West Florida Regional Planning Council (Designated Staff) Washington County Administrative Building Chipley, Florida 9/18/12 10/16/12 2/19/13 5/21/13 Agency for Health Care Admin. Faye Basir/ AHCA staff P A P P Children at Risk J. Flowers / Alt C. Brown A A A A Citizen Wilda Gore / Alt V. Brown A A A A Citizen User of Transportation Bernice Holmes / Alt Lola Jackson P A A A Department of Education Amy Keith / Alt Vacant A P P P Department of Elder Affairs Mary Smith / Alt A. Ingersoll P A P P Disabled Blanche Phillips / Alt J. Lawrence A P A A Economically Disadvantaged S. Pritchard / L. Carver / Alt K. Shull P P A P Elderly Mavis Smith / Alt Vacant A A P E Elected Official-Chair Lynn Gothard / Alt Bobby Sasnett A A P P FL Dept. of Children & Families Vacant / Alt Vacant Vacant Vacant Vacant Vacant FL Dept of Transportation Kathy Rudd/ Alt V. Strickland P P P P Local Medical Community Amy Rogers / Alt Vacant A A A A Private Transportation Industry Andrew Williams/ALT. G. Barton Alt P A Williams Alt P A Williams P A Public Education Bill Lee / Alt Vacant A A A A Veterans Chris Hyatt / Alt J. Marsh A A A A Workforce Development Board Rose Adams / Alt Susan Grimes P A A P OTHERS PRESENT: Sharon Kent, Joel Paul, Inez Cassiday, Brittany Ellers, Julia Pearsall INTRODUCTIONS: Commissioner Lynn Gothard, Chair, called the meeting to order. Introductions were made and visitors were welcomed. Holmes and Washington County TD Minutes Page 1

I. Approval of the Minutes As required by the Commission for the Transportation Disadvantaged (CTD) and Florida Administrative Code 41-02.012(5) (a), Board minutes from the February 19, 2013 board meetings were submitted to the LCB for approval. Action: Mr. Kathy Rudd moved to approve the February 19, 2013 Meeting Minutes with the corrections; Ms. Faye Basiri seconded, and the motion was unanimously approved. II. III. Old Business There was none. New Business A. Transportation Disadvantaged Service Plan Ms. Julia Pearsall presented the Transportation Disadvantaged Service Plan (TDSPT) to the board. Ms. Pearsall informed the board that this is perfunctory; however there will be a more detailed review in the next quarter. The first section discussed the changes in price the "Cost per Unit" table; the changes were not drastic. The summary of the results for the rider survey, done every spring by the Planning Council, included summaries from the past years for comparison. The final section reviewed was the Memorandum of Agreement; this is the contract signed by the CTC (Tri-County) and the Commission for Transportation Disadvantaged. The new contract for Tri-County to continue as the CTC will begin July 1, 2013, at which time there will be a more detailed review in the first quarter. Ms. Basiri asked about the documentation of unmet trips; Ms. Pearsall responded saying the numbers are documented on the Quarterly Report by the CTC, and are shown as "reschedules" in this particular document. Action: Ms. Basiri moved to accept the TDSP. Ms. Rudd seconded the motion and the motion was passed unanimously by roll call vote. B. Membership Certification This item is to review any corrections to any errors with the members can be made. Ms. Pearsall explained that the board does not appoint the members, the West Florida Regional Planning Council does; however the board's recommendation is accepted without any problem. Ms. Adams corrected her alternate is Susan Grimes. Ms. Gothard asked why the veteran's position was marked out. Ms. Pearsall answered saying Chris Hyatt, hasn t made any meetings despite being active previously; however that will be checked before this is submitted to the commission. Ms. Pritchard informed that Linda Carver is no longer with ARC and will no longer be an alternate; it will now be Louis Barbee. Ms. Pearsall told the board she would take any help from the board and the CTC with filling that position. Ms. Adams asked if all these positions required to be filled. Ms. Pearsall said it is an understanding that there have been so many cut backs that there really aren't people to attend the meetings. Ms. Rudd added that the positions are in Florida statute to be required to be filled. Action: Ms. Keith moved to accept the membership list with the follow up. Ms. Rudd seconded the motion and it was unanimously passed. Holmes and Washington County TD Minutes Page 2

C. Community Transportation Coordinator Report Ms. Inez Cassiday presented the CTC Report to the board. There was question from the previous meeting about why the number of trips was so low; Ms. Cassiday clarified that the number of trips was low because there was a service out for two weeks in December. Chair Gothard asked about the complaints, and Ms. Cassiday clarified that the complaints were being counted differently now so the figure should be continuing to go up. There being no further discussion the board continued. Action: Information Only D. Regional Planning Council Quarterly Report Ms. Pearsall informed the board that the only thing to report from the Planning Council, is the presentation to Commission for Transportation Disadvantaged for Tri-County Community Council to remain the Community Transportation Coordinator, and that has been approved. There was no further discussion. Action: Information Only E. Commission for the Transportation Disadvantage Correspondence Ms. Pearsall reviewed the Commission for the Transportation Disadvantaged Correspondence. Handouts of agendas for two Commission for the Transportation Disadvantaged meetings. Ms. Pearsall touched on the list of new CTC Transportation Allocations. The handouts showed an increase for both the allocations for Transportation Disadvantaged Trust funds, and Transportation Disadvantaged Planning funds. Ms. Pearsall also pointed out changes in Apalachee Planning Council due to some of the Counties being urbanized and removed. They will now have Capital Region Transportation Planning Agency as their planning agency. There being no further discussion the board continued. Action: Information Only F. Grant Review There were no grants for review. Action: Information Only IV. Other Business There was general discussion of the effect of legislation to each of the agencies on the board. Tri-County updated the board on their progress with the new scheduling system. Mr. Paul said it would make the scheduling more efficient and will hopefully go live on June 24. This will allow Tri-County to transition smoothly into more regional transportation. Ms. Rudd asked that Mr. Paul inform the board of the maintenance facility that Tri- County is trying to obtain. Mr. Paul explained that they have asked the state to help fund a maintenance facility. The idea is to build a new facility that will be located in the Bonifay area. Hopefully the decision will be made and good news will be reported around July. Ms. Rudd added that it has been a very proactive process. Florida Department of Transportation has sent out a team of people from Florida State Holmes and Washington County TD Minutes Page 3

University, to do an analysis of their current maintenance system. FDOT is working through some of the actions needed to be in place in management before the process can move forward. There are a lot of vehicles that require maintenance, and Ms. Rudd said if some of it could be done with their own maintenance facility it could save a lot of money. Due to her retirement, this was Ms. Pearsall's last meeting. Ms. Adams expressed her gratitude and praise for the job she had done with Transportation Disadvantaged. V. Adjourn There being no further business, the meeting was adjourned. Holmes and Washington County TD Minutes Page 4

DRAFT 5/20/13 BE HOLMES AND WASHINGTON COUNTY TRANSPORTATION DISADVANTAGED PUBLIC HEARING MEETING MINUTES May 21, 2013 West Florida Regional Planning Council (Designated Staff) Washington County Administrative Building Chipley, Florida Board Members Present: Lynn Gothard, Chair Rose Adams Faye Basiri Sandy Pritchard Amy Keith Kathy Rudd Mary Smith Others Present: Introductions: Chair Gothard opened the Public Hearing. Review of Annual Operating Report: Ms. Julia Pearsall asked that this item be deferred because it will be reviewed in detail during the Board meeting to immediately follow. Comments from the Public: Chair Gothard called for speakers. There were none. Ms. Pearsall received one public comment and shared it with the board. The comment was from a Mr. Muhamid Brinmahfooz, the component director for the psychosocial rehabilitation program in the Holmes and Washington County areas. "Tri-County community Council has been providing transportation to most of our consumers for their psychiatric appointments. Also TCCC provides transportation to consumers that reside an assisted living facility for their psychiatric and medical appointments without the assistance of TCCC transportation most of our consumers would not be able to make their appointments. As I am writing you this letter I received a phone call from consumers in Holmes County that is in need of transportation to her primary care physician. And I contacted TCCC and arrange her transportation. If you have any questions please contact me." Ms. Pearsall told the board that the public hearing was advertised, that public comment can be received by phone, email, or fax. With there being no other comments or questions the Public Hearing was adjourned.

AGENDA ITEM III-A SUBJECT: Co-Chair BACKGROUND: The designated planning agency, the West Florida Regional Planning Council, appoints an elected official from Holmes and Washington Counties to serve as Co-Chairpersons. Holmes-Washington County Coordinating Board Co-Chair from Holmes and Washington Counties were appointed, Commissioner Lynn Gothard from Washington County and Commissioner Bobby Sasnett from Holmes County. REQUESTED ACTION: For Information. Our Commitment - Mobility

AGENDA ITEM III-B SUBJECT: Bylaws and Grievance Process Update BACKGROUND: The planning agency contract with the Commission for Transportation Disadvantaged requires an annual review of the bylaws and grievance procedure for any necessary changes. The August Board meeting is considered the organizational meeting for the fiscal year. As part of the organizational meeting the Draft Bylaws and Grievance Procedures are presented to the board for review and approval No significant changes to the Bylaws and Grievance process are required at this time. REQUESTED ACTION: A motion and vote to approve the Bylaws and Grievance Process. Our Commitment - Mobility

Bylaws of the Holmes-Washington County Transportation Disadvantaged Coordinating Board October 2012 2013 Agency Description. The Holmes-Washington County Transportation Disadvantaged Coordinating Board is a public body appointed by the Designated Official Planning Agency (DOPA), West Florida Regional Planning Council, as authorized by Section 427.015 Florida Statutes. The membership of the Coordinating Board represents the appropriate parties pursuant to Rule 41-2 012(3), Florida Administration Code. Purpose. According to Chapter 427.0157, Florida Statutes, the purpose of the Coordinating Board is to: 1. Develop local service needs; and 2. Provide information, advice, and direction to the Community Transportation Coordinator on the coordination of service to be provided to the transportation disadvantaged. I. DEFINITIONS. As used in these Bylaws: (A) Coordinating Board According to Chapter 427.011(7), Florida Statutes, the Coordinating Board is defined as "an entity in each designated service area composed of representatives appointed by the Metropolitan Planning Organization, or Designated Official Planning Agency, to provide assistance to the Community Transportation Coordinator relative to the coordination of transportation services." The service area for this Board is Holmes County and Washington County (B) Designated Official Planning Agency According to Rule 41-2.002(10), the Designated Official Planning Agency is defined as "the official body or agency designated by the Commission to fulfill the functions of transportation disadvantaged planning in areas not covered by a Metropolitan Planning Organization. The Metropolitan Planning Organization shall serve as the Designated Official Planning Agency in areas covered by such organizations." (C) Designated Service Area According to Rule 41-2.(002(11), the Designated Service Area is defined as "a geographical area recommended by a Designated Official Planning Agency, subject to approval by the Commission, which defines the community where coordinated transportation services will be provided to the transportation disadvantaged." The Commission for the Transportation Disadvantaged has designated each County as a Designated Service Area. When agreed upon in writing, by all Boards of County Commissioners in each county to be covered in the service area, multi-county Coordinating Boards may be appointed. The service area for this board is Holmes County and Washington County. Draft Holmes-Washington County Bylaws 2013 October 2012 1

(D) Transportation Disadvantaged According to Rule 41-2.002(29), the Transportation Disadvantaged (TD) is defined as A those persons who because of physical or mental disability, income status, or age are unable to transport themselves or to purchase transportation and are, therefore, dependent upon others to obtain access to health care, employment, education, shopping, social activities, or other life-sustaining activities, or children who are handicapped or high-risk or at-risk as defined in Section 411.202, Florida Statutes. (E) Transportation Disadvantaged Service Plan (TDSP) The Transportation Disadvantaged Service Plan is a five-year implementation plan with annual updates developed by the Community transportation Coordinator (CTC) and the Designated Official Planning Agency (DOPA) and contains the provisions of service delivery in the coordinated transportation system. (F) Memorandum of Agreement According to Rule 41-2.002(18), the Memorandum of Agreement (MOA) is defined as The agreement between the Commission and the Community Transportation Coordinator and recognizes the Community Transportation Coordinator as being responsible for the arrangement of the provision of transportation disadvantaged services for the designated service area. II. MEMBERSHIP In accordance with Section 427.0157, Florida Statutes, all members of the County Coordinating Board shall be appointed by the Designated Official Planning Agency (DOPA). In making these appointments, the DOPA shall appoint individuals in positions of responsibility within the agency at a level high enough to allow them to adequately represent their agency during Board discussions and when votes are being taken. A. Voting Members 1. An elected official from each county of the multi-county service area will be appointed to the LCB, one of which will serve as Chair of the LCB and one as the Vice Chair. 2. A representative of the Florida Department of Transportation; 3. A representative of the Florida Department of Children and Families 4. A representative of the Public Education Community which could include, but not be limited to, a representative of the District School Board, School Board Transportation Office, or Head Start Program in areas where the School District is responsible; 5. In areas where they exist, a local representative of the Florida Division of Vocation Rehabilitation or the Division of Blind Services, representing the Department of Education; Draft Holmes-Washington County Bylaws 2013 October 2012 2

6. A person who is recognized by the Florida Department of Veterans' Affairs as a representative of the veterans in the service area; 7. A person who represents the economically disadvantaged and is recognized by the State Association of Community Action Agencies; 8. A person over sixty years of age representing the elderly in the service area; 9. A person with a disability representing the disabled in the county; 10. Two citizen advocates representatives, one must be a user of the system; 11. A local representative for children at risk; 12. The Chairperson or designee of the local Mass Transit or Public Transit System's Board, except in cases where they are also the Community Transportation Coordinator; 13. A local representative of the Florida Department of Elder Affairs; 14. An experienced representative of the local private for profit transportation industry. In areas where such representative is not available, a local private non-profit representative will be appointed, except where said representative is also the Community Transportation Coordinator. In cases where no private for profit or private non profit provider exists in the service area, the position shall not exist; 15 A local representative of the Florida Agency for Health Care Administration, Medicaid Program; and 16. A representative of the Regional Workforce Development Board established in Chapter 455, Florida Statutes. B. Technical Advisors Upon a majority vote of a quorum of the Coordinating Board, technical advisors may be approved for the purpose of providing the Coordinating Board with technical advice as necessary. C. Alternates 1. Alternates are to be appointed by an agency representative. Non-agency alternates may be appointed by the DOPA. 2. Each alternate may vote only in the absence of that member on a one-vote-per-member basis. 3. Alternates for a Board Member who cannot attend a meeting must represent the same interest as the member. Draft Holmes-Washington County Bylaws 2013 October 2012 3

D. Conflict of Interest In accordance with Chapter 112 (Part III), Florida Statutes, "No county, municipal, or other public office shall vote in an official capacity upon any measure which would inure to his or her special private gain or loss, or which the officer know would inure to the special private gain or loss of a principal by whom he or she is retained, of the parent organization or subsidiary of a corporate principal which he or she is retained, of a relative, or of a business associate. The officer must publicly announce the nature of his or her interest before the vote and must file a memorandum of voting conflict on Ethics Commission Form 8B with the meeting's recording officer within 15 days after the vote occurs disclosing the nature of his or her interest in the matter." (Pages 12-13 "Guide to the Sunshine Amendment and Code of Ethics", 2003). E Proxy Voting Proxy voting is not permitted. III. OFFICERS A. Chairperson The DOPA shall appoint an elected official from one of the counties which the Coordinating Board serves, to serve as the official Chairperson to preside at all Coordinating Board meetings. Each county in the two County service area has appointed an elected official to chair and vice chair the combined board. The Chairperson shall be appointed to serve for the term of the individual s office; the Planning Agency shall replace or reappoint the Chairperson at the end of his or her term. B. Vice-Chairperson The Board shall hold an organizational meeting each year for the purpose of electing a Vice-Chairperson. The Vice-Chairperson shall be an elected representative from one of the two counties in the service area. The Vice-Chairperson shall serve a term of one year starting with the first meeting after the election. The Vice Chairman may serve more than one term. In the event of the Chairperson's absence, the Vice-Chairperson shall assume the duties of the Chairperson and conduct the meeting. In the event both the Chair and Vice Chair are absent, a Board member shall be nominated and approved by a majority of a quorum as Chairperson Pro Tem. IV. TERMS OF APPOINTMENT Except for the Chairperson and the state agency representatives, the members of the Board shall serve three-year terms. There are no limits to the number of terms served by any member of the Board. V. ATTENDANCE The planning agency shall review, and consider rescinding, the appointment of any member of the Board Draft Holmes-Washington County Bylaws 2013 October 2012 4

who fails to attend three consecutive meetings. The Coordinating Board shall notify the CTD if any state agency voting member or their alternate fails to attend three consecutive meetings. VI. BYLAWS AND PARLIAMENTARY PROCEDURES The Board will conduct business using parliamentary procedures according to Robert's Rules of Order. The Board shall adopt a set of bylaws by a majority vote of a quorum of its members. A quorum is defined as 40% of the voting members of the Board. Bylaws can be amended by a simple majority of the Board. VII. ADMINISTRATION A. Staff Support The DOPA shall provide the Board with staff support and resources enabling the Board to fulfill its responsibilities as set forth in Chapter 427.0157, Florida Statutes. This responsibility includes providing sufficient: 1. Staff to manage and oversee the operations of the Board; and 2. Staff to assist in the scheduling of meetings, preparing meetings agendas and agenda packets, and other necessary administrative duties. B. Meetings The Board shall meet at least quarterly, with a quorum of its membership, as required by Chapter 427.0157, F.S., or as often as necessary in order to meet its responsibilities. All meetings, including committee meetings, will function under the "Government in the Sunshine Law." All meetings will provide an opportunity for public comments on their agenda. Meetings by teleconference are prohibited since these meetings are local. C. Meeting Notices Staff shall give all Board members, other interested parties, and the news media reasonable advance notice of the date, time, place, general nature of the meeting and contact person for additional information and to request accessible format or language for all Board meetings. Reasonable advance notice shall be at least two weeks previous to the meeting date. Staff shall provide local coordinating board members and others one week notice, if possible, of the date, time, location, and proposed agenda for local coordinating board committee meetings and emergency meetings. Meeting materials shall be provided as early as possible. D. Minutes Staff is responsible for maintaining an official set of minutes for each Board meeting. The minutes shall include an attendance roster and reflect official actions taken by the Board. Copies of all Board minutes Draft Holmes-Washington County Bylaws 2013 October 2012 5

shall be sent to the Commission, the Chairperson of the DOPA and the Board members. VIII. DUTIES A. Chapter 427.0157, Florida Statutes 1. Review and approve the coordinated community transportation disadvantaged service plan, including the Memorandum of Agreement, prior to submittal to the Commission. In order to perform this duty, the Board shall review and develop recommendations concerning the MOA and coordinated community transportation disadvantaged service plan. The Board shall insure that the MOA and service plan have been developed by involving all appropriate parties in the process. The Board shall forward the recommended MOA and service plan to the CTD for approval. 2. Evaluate services provided in meeting the approved plan. a. The Board shall conduct an annual performance evaluation of the Community Transportation Coordinator. This evaluation shall be conducted using evaluation criteria developed by the Commission as well as other evaluation criteria approved by the Board. The evaluation of the Community Transportation Coordinator's performance shall be both in general, and relative to specific criteria contained in the Transportation Disadvantaged Service Plan, and recommendations contained in the Commission's quality assurance reviews. b. The results of this evaluation shall be forwarded to the DOPA for its consideration as it develops its recommendation concerning the redesignation of the community transportation coordinator. The results of this evaluation and the Metropolitan Planning Organization or Designated Official Planning Agency's recommendation shall be forwarded to the Commission. 3. In cooperation with the Community Transportation Coordinator, review and provide recommendations to the Commission on funding applications affecting the transportation disadvantaged, the Board shall: a. Direct the members representing state, federal, or local government agencies to provide for Board review all applications or purchase of service requests for client services which contain funds for transportation disadvantaged services. Such funds may include expenditures for operating, capital or administrative needs. Review the applications for: (1) The need for the requested funds or services (2) Consistency with local government comprehensive plans (3) Coordination with local transit agencies, including the Community Transportation Coordinator Draft Holmes-Washington County Bylaws 2013 October 2012 6

(4) Whether such funds are adequately budgeted amounts for the services expected (5) Whether such funds will be spent in a manner consistent with the requirements of the coordinated transportation laws and regulation b. Notify the Commission any unresolved funding requests without delaying the application process. 4. Review the coordination strategies of service provision to the transportation disadvantaged in the designated service area. 5. Evaluate multi-county or regional opportunities. 6. In carrying out 4 and 5 above, the Board is responsible for reviewing the coordination strategies of service provision to the transportation disadvantaged in the designated service area and to evaluate multi-county or regional transportation opportunities. To accomplish this, the Board shall: B. Rule 41-2.012 (6) a. Review and develop inter and intra county agreements to improve coordination as a way to reduce costs for service delivery, maintenance, insurance, or other identified strategies. b. Seek the involvement of the private and public sector, volunteers, public transit, school districts, elected officials and others in any plan for improved service delivery. Such plans should address the honoring of adjacent service area certifications of eligibility. In addition to these duties, Rule 41-2.012(6) provides for additional duties as follows: 1. Review coordination strategies for transportation disadvantaged services in the area to seek innovative ways to increase ridership to a broader population by improving: a. Cost effectiveness; b. Efficiency; c. Safety; and d. Types and hours of service. These strategies should also encourage multi-county and regional transportation service agreements between each Community Transportation Coordinators and consolidation of adjacent designated service areas when it is appropriate and cost effective to do so. 2. In coordination with the Community Transportation Coordinator, jointly develop applications for funds that may become available. 3. Appoint a Grievance Subcommittee to serve as a mediator to hear and investigate complaints, from agencies, users, or potential users, Community Transportation Draft Holmes-Washington County Bylaws 2013 October 2012 7

Coordinators, subcontractors, or other interested parties, and make recommendations to the Coordinating Board for improvement of service from agencies, users, potential users of the system, and the Community Transportation Coordinator in the designated service area. In addition to the Grievance Procedures, a grievance/complaint may be submitted to the Transportation Disadvantaged Ombudsman Program/TD Hotline at 1-800-983-2435 when a local resolution can t be found. 4. The local Coordinating Board process should complement the Community Transportation coordinator's grievance process. Members appointed to the committee shall be voting members of the Local Coordinating Board. The LCB s Grievance Committee shall be responsible for responding to Grievances and Appeals through the Medicaid Grievance System. A Medicaid Expedited Appeal Committee must also be established to address expedited appeals. The Expedited Appeal Committee should be at a minimum of three members, should not include more than one LCB member, and no person who was involved in the original decision on the action taken. All expedited appeals must be resolved within 72 hours of receiving the appeal request. 5. The Board shall establish procedures to provide regular opportunities for issues to be brought before the Grievance Subcommittee and to resolve such issues in a timely manner. 6. Annually review coordination contracts to determine whether the continuation of said contract arrangement is the most cost-effective and efficient utilization that is possible. 7. All coordinating Board members shall be trained on and comply with the requirements of Section 112.3143, Florida Statutes, concerning voting conflict of interest (41-2.012(5)(d). C. Additional Requirement 1. Assist the Community Transportation Coordinator in establishing priorities with regard to the recipients of non-sponsored transportation disadvantaged services that are purchased with TD Trust Fund moneys. 2. Annually, hold a public hearing for the purpose of receiving input on unmet needs or any other areas that relate to the local transportation services. Draft Holmes-Washington County Bylaws 2013 October 2012 8

GRIEVANCE POLICY Holmes-Washington County Transportation Disadvantaged Coordinating Board 2011-2012 October 2013 As described in the "Local Grievance Guidelines for Transportation Disadvantaged Services" dated 6/7/93, the following grievance process is set forth. The following details the process that the Coordinator and the Coordinating Board will use to address complaints regarding service and other transportation related matters. COMMUNITY TRANSPORTATION COORDINATOR GRIEVANCE PROCESS 1. Service Complaints: Any service complaints received by the Community Transportation Coordinator (CTC) will be immediately investigated and every effort made to seek an appropriate and prompt resolution. A file will be kept on all service complaints received. By promptly identifying areas of deficiency, the Coordinator will be in a position to work with local staff or with the service provider to make the necessary corrections or adjustments to alleviate the situation. A summary of service complaint statistics shall be available to the LCB upon request. 2. CTC Grievance Procedure: Any person with an unresolved service complaint shall be advised of the formal grievance procedure and have a written or recorded copy of this grievance policy made available to them. The CTC grievance policy and procedures shall be included in the TDSP. In addition to the CTC Grievance Procedures, a grievance/complaint may be submitted to the Local Coordinating Board or the Transportation Disadvantaged Commission Ombudsman Program. The formal grievance shall, at a minimum, contain a written record of the grievance and include the following: a) Name and Address of the complainant. b) A statement of the grounds for the grievance and supplemented by supporting documentation, made in a clear and concise manner. c) An explanation by the complainant of the improvements needed to address the complaint. All formal grievances submitted shall be mailed to: Tri-County Community Council, Inc. Attention: Executive Director PO Box 1210 Bonifay, FL 32425 850-547-3688 1. A summary of all formal grievances will be given by the Coordinator at the next regularly scheduled LCB meeting. 2. A written copy of the CTC's grievance procedures shall be made available to anyone on request. 3. The contact person and telephone number for accessing information for making a service DRAFT Holmes-Washington County Grievance 2013 October 2012 1

complaint or formal grievance must be posted in plain view in every vehicle. 4. All procedures pertaining to the grievance process will be made available, upon request, in a format accessible to persons with disabilities. 5. All formal grievances will be responded to by the CTC. 3. Initially, a letter/recording stating the problem should be sent to the CTC. The CTC should copy the Chairman of the Transportation Coordinating Board. The letter/recording should outline the nature of the grievance, where applicable, the date, time, place, etc., of the incident constituting the grievance. If the problem cannot be solved by the CTC, the grievant may request a hearing with the local coordinating board. 4. At any time in the grievance process, a grievant may submit the grievance to the Commission for Transportation Disadvantaged Ombudsman. 5. If parties concerned are still not in agreement, the grievance will be presented to the CTC's Board of Directors, within 10 working days of written notification that agreement by all parties has not been reached. 6. The final decision of the CTC's Board of Directors, will be binding. 7. Aggrieved parties with proper standing may also have recourse through Chapter 120, Florida Statutes, the administrative hearing process, or through the judicial court system. DRAFT Holmes-Washington County Grievance 2013 October 2012 2

MEDICAID GRIEVANCE SYSTEM Medicaid defines the process for addressing Complaints, Appeals, Grievances, and Fair Hearings as Medicaid Grievance System. The Planning Agencies and Local coordinating boards are the extension of the Commission in each locale, tasked with implementing the Transportation Disadvantaged program, including the Medicaid transportation Contract, at the local level. 1. Grievance Process Resolve each Grievance within ninety (90) Calendar Days; the planning agency/local coordinating board shall notify the customer, in writing, within thirty (30) Calendar Days of the resolution of the Grievance. 2. Notice of resolution shall include the results and date of the resolution. In addition it must include: Notice of the right and information on how to request a Medicaid Fair Hearing; Provide the Commission with a copy of the written notice of resolution upon request; 3. No punitive action will be taken against a beneficiary, physician or other Health Care Provider. The CTC/STP must provide the Commission with a report detailing the total number of Grievances received. The PA/LCB may extend the Grievance resolution time frame by up to fourteen (14) Calendar Days. 4. If the LCB/CTC/STP requests the extension, the beneficiary must be given written notice of the reason for the delay. 5. Filing Requirement The beneficiary or provider must file a Grievance, verbally or in writing, within one (1) year after the date of occurrence that initiated the Grievance. 6. Appeal Process Confirm in writing all inquiries seeking an Appeal, unless the beneficiary or provider requests an expedited resolution. If the resolution is in favor of the beneficiary, provide the services as quickly as the customer s health condition requires. A reasonable opportunity must be provided to present evidence in person or in writing. Allow the beneficiary an opportunity to examine the beneficiary s case file. The beneficiary (or rep) shall be considered parties to the Appeal. Continue the beneficiary s Transportation Services if: The beneficiary files the Appeal in a timely manner, meaning on or before the later of the following: Within ten (10) Business Days of the date on the notice of Action (add five [5] Business Days if the notice is sent via Surface Mail); or The intended effective date of the CTC/STP proposed Action The Appeal involves the termination, suspension, or reduction of a previously authorized Transportation service; The Transportation was for a Medicaid compensable service ordered; The authorization period has not expired; and/or DRAFT Holmes-Washington County Grievance 2013 October 2012 3

The Medicaid Beneficiary requests extension of Transportation Services. Provide written notice of the resolution of the Appeal, including the results and date of the resolution within two (2) Business Days after the resolution. For decisions not wholly in the customer s favor, the notice of resolution shall include: Notice of the right to request a Medicaid Fair Hearing; Information about how to request a Medicaid Fair Hearing, including the DCF address necessary for pursuing a Medicaid Fair Hearing; Notice of the right to continue to receive Transportation Services pending a Medicaid Fair Hearing; Information about how to request the continuation of Transportation Services; and Notice that if the CTC/STP Action is upheld in a Medicaid Fair Hearing, the customer may be liable for the cost of any continued Transportation Services. Provide the Commission with a copy of the written notice of disposition upon request. No punitive action will be taken against a beneficiary, physician or other Health Care Provider. Provide the Commission with a report detailing the total number of Appeals received. If the CTC/STP continues or reinstates the beneficiary s Transportation Services while the Appeal is pending, the CTC/STP must continue providing the Transportation Services until one (1) of the following occurs: The beneficiary withdraws the Appeal; Ten (10) Business Days pass from the date of the STP s notice of resolution of the Appeal if the resolution is adverse to the customer and if the customer has not requested a Medicaid Fair Hearing with continuation of Transportation Services until a Medicaid Fair Hearing decision is reached; The Medicaid Fair Hearing panel s decision is adverse to the beneficiary; or The authorization to provide services expires, or the beneficiary meets the authorized service limits. If the final resolution of the Appeal is adverse to the beneficiary, the CTC/STP may recover the costs of the services furnished from the beneficiary while the Appeal was pending, to the extent that the CTC/STP furnished the services solely because of the requirements of this Section. If the CTC/STP did not furnish services while the Appeal was pending and the Appeal panel reverses the CTC/STP decision to deny, limit or delay services, the CTC/STP must authorize or provide the disputed services promptly and as quickly as the beneficiary s health condition requires. If the CTC/STP furnished services while the Appeal was pending and the Appeal panel reverses the CTC/STP decision to deny, limit or delay services, the CTC/STP must pay for disputed services in accordance with State policy and regulations. 7. Filing Requirements The beneficiary must file an Appeal within thirty (30) Calendar Days of receipt of the notice of the CTC/STP s Action. The beneficiary may file an Appeal either verbally or in writing. If the filing is verbal, the beneficiary must also file a written, signed Appeal within thirty (30) Calendar Days of the verbal filing. The CTC/STP shall notify the requesting party that it must file the written request within ten (10) Business Days after receipt of the verbal request. For verbal filings, time frames for resolution of the Appeal begin on the date the CTC/STP receives the verbal filing. DRAFT Holmes-Washington County Grievance 2013 October 2012 4

The PA/LCB shall resolve each Appeal not to exceed forty-five (45) Calendar Days from the day the PA/LCB received the initial Appeal request. If the resolution is in favor of the beneficiary, the CTC/STP shall provide the services as quickly as the beneficiary s health condition requires. The PA/LCB may extend the resolution time frames by up to fourteen (14) Calendar Days if the beneficiary requests an extension, or the PA/LCB documents that there is a need for additional information and that the delay is in the beneficiary s best interest. If the PA/LCB requests the extension, the PA/LCB must give the beneficiary written notice of the reason for the delay. The PA/LCB must provide written notice of the extension to the beneficiary within five (5) Business Days of determining the need for an extension. 9 Expedited Appeal Process The PA/LCB shall establish and maintain an expedited review process for Appeals when the CTC/STP determines, the beneficiary requests or the provider indicates (in making the request on the beneficiary s behalf or supporting the beneficiary s request) that taking the time for a standard resolution could seriously jeopardize the beneficiary s life, health or ability to attain, maintain or regain maximum function. The beneficiary may file an expedited Appeal either verbally or in writing. CTC/STP must inform the beneficiary of the limited time available for the beneficiary to present evidence and allegations of fact or law, in person and in writing; Expedited Appeal must be resolved within seventy-two (72) hours after the CTC/STP receives the Appeal request; Provide written notice of the resolution to the beneficiary; Make reasonable efforts to provide verbal notice of disposition/ resolution to the beneficiary immediately after the Appeal panel renders a decision; and No punitive action will be taken against a beneficiary, physician or other Health Care Provider. If the CTC/STP denies a request for an expedited resolution of an Appeal, the CTC/STP must: Transfer the Appeal to the standard time frame of no longer than forty-five (45) Calendar Days from the day the CTC/STP received the request for Appeal (with a possible fourteen [14] day extension); Make reasonable efforts to provide immediate verbal notification of the CTC/STP denial for expedited resolution of the Appeal; Provide written notice of the denial of the expedited Appeal within two (2) Calendar Days; and Fulfill all requirements set forth in the Appeal Process. 8. Expedited Appeal Committee Recommendations for Members One LCB Member Planning Agency Staff Representative CTC/STP Staff that was not involved in initial action. Things to Consider DRAFT Holmes-Washington County Grievance 2013 October 2012 5

Committee Members cannot have been involved in the decision to take action. Committee Members need to have all background information. Committee Members must be able to meet and make a decision within 72 hours. Two LCB Members cannot be on Exp. Appeal Committee due to Sunshine Law restrictions on meeting notice timeframes. Medicaid Grievance System Definitions: Complaint process How concerns regarding quality of service are addressed locally. (i.e. late pick-ups, driver concerns, vehicle condition) Grievance process How quality of service complaints that are unresolved to the satisfaction of the customer are addressed locally. Action Some form of reduction, limit, or denial of transportation services by CTC/STP. Appeal process The local procedure for addressing customer s concerns regarding actions that have been taken. Medicaid Fair Hearing process The administrative process which allows a Medicaid Beneficiary to request the State to reconsider an adverse decision made by the CTC/STP. DRAFT Holmes-Washington County Grievance 2013 October 2012 6

LOCAL COORDINATING BOARD GRIEVANCE PROCESS 1. The local coordinating board grievance process is open to addressing concerns by any person or agency including, but not limited to purchasing agencies, users, potential users, private-for profit operators, private non-profit operators, CTCs, designated planning agencies, elected officials and drivers. 2. Grievances must be written and contain the following: a. The name and address of the complaintant b. A statement of the grounds for the grievance, supplemented by supporting documentation, and made in clear and concise manner c. An explanation by the complaintant of the improvements needed to address the grievance. 3. A written copy of this grievance procedure will be made available to anyone, upon request. 4. All formal grievance shall be sent to: Chair Holmes-Washington County Transportation Disadvantaged Coordinating Board Attention: Transportation Disadvantaged Planning P.O. Box 11399 Pensacola, Florida 32524-1399 1-800-226-8914 5. The Transportation Coordinating Board Grievance Committee will be called to hear the grievance and respond to the grievant in writing within 60 calendar days. The response will provide explanation or recommendations regarding the grievance. The local coordinating board has powers to hear a grievance and advise, but not to make a determination or adjudicate. 6. The grievance committee must review all grievances and report accordingly to the full local coordinating board. 7. All documents pertaining to the grievance process will be made available, upon request, in a format accessible to persons with disabilities. 8. If the local coordinating board receives a grievance pertaining to operation of services under the CTC, that grievance should be passed to the CTC for their response to be included in the local coordinating board response. DRAFT Holmes-Washington County Grievance 2013 October 2012 7

COMMISSION FOR TRANSPORTATION DISADVANTAGED OMBUDSMAN PROCESS 1. The Commission for Transportation Disadvantaged maintains a toll free number for access to Ombudsman Staff. The toll free number 1-800-983-2435 is available Monday through Friday, 8:00 am to 5:00 pm, eastern time. 2. The Ombudsman staff will intake calls, listen to and document concerns of consumers, provide callers with information, refer callers to appropriate local area, and maintain a data base on information for callers. 3. All concerns regarding local Transportation Disadvantaged services will be referred to the appropriate staff for follow-up. 4. Ombudsman staff may assist callers in resolving concerns by acting as an advocate or mediator on the caller s behalf. Definitions: a. Service Complaint: Service complaints are routine incidents that occur on a daily basis, are reported to the driver or dispatcher, or to other individuals involved with the daily operations, and are resolved within the course of a reasonable time period suitable to the complainant. Local service complaints are driven by the inability of the CTC or transportation operators, not local service standards established by the CTC and LCB. If the CTC is also an operator, their statistics on service complaints should be included. Local standards should be developed regarding the reporting and parameters of service complaints. b. Formal Grievance: A formal grievance is a written complaint to document any concerns or an unresolved service complaint regarding the operation or administration of TD services by the Transportation Operator, CTC, DOPA, or LCB. The Grievant, in their formal complaint, should demonstrate or establish their concerns as clearly as possible. c. Hearing a Grievance: Hearing a grievance shall be defined as listening to and\or investigating a grievance from a purely fact finding perspective without imposing restrictions or penalty on a third party. This first definition shall be the extent of the Grievance Committee and LCB's role in mediating a grievance. c. Hearing and Determining a Grievance: When an entity makes a determination of the rights, duties, privileges benefits, or legal relationships of a specified person or persons, it is exercising "adjudicative" or "determinative" powers. This second definition shall be the role of the CTC's organization ultimately ending with the Board of Directors, or whoever is legally responsible for the actions of the CTC. DRAFT Holmes-Washington County Grievance 2013 October 2012 8

AGENDA ITEM III-C SUBJECT: rideon Presentation BACKGROUND: Last year the rideon Program teamed up with the Idea Works Marketing Agency to develop two commercials highlighting the Commuter Assistance Program. One commercial targets working mothers and features the emergency ride home program. The other commercial targets military personnel who may want to vanpool to work. Both commercials have generated calls to the hotline, directly to rideon staff, and brought an increase in online registrations and match requests. The effective management of rideon's services requires an ongoing exchange of information between vanpool groups, vanpool vehicle providers, and major employers. Access to EZ-Ride's secure website, www.dodgetraffic; allows commuters to instantly find carpool matches online. Private vanpools are registered in EZ-Ride by the rideon Staff. The vanpool group leader is identified, and the vanpool roster is reviewed and adjusted as needed. REQUESTED ACTION: For Information Our Commitment - Mobility

AGENDA ITEM III-D SUBJECT: Community Transportation Coordinator Report BACKGROUND: As required by Chapter 427, Florida Statutes, Rule 41-2.012(5)(e) Florida Administrative Code, the Local Coordinating Board shall on a continuing basis evaluate services provided by the CTC and seek innovative ways to improve cost-effectiveness, efficiency, and safety. In order to fulfill this requirement the board has requested that the CTC provide a quarterly summary of coordination activities and a financial report of sponsored and non-sponsored trip costs in Holmes and Washington Counties. REQUESTED ACTION: For Information. Our Commitment - Mobility

TRICOUNTY COMMUNITY COUNICL, INC - HOLMES COUNTY COORDINATED TRANSPORTATION QUARTERLY REPORT FY 2012/2013 2010/2011 2011/2012 2012/2013 2010/2011 2011/2012 2012/2013 JULY JANUARY Trips 3763 3135 2465 Trips 3049 2692 3101 Revenue $42,808.05 $37,689.39 $39,072.74 Revenue $34,637.27 $28,677.61 45006.36 Cost/Trip $11.38 $12.02 $15.85 Cost/Trip $11.36 $10.65 $14.51 Reschules 20 15 21 Reschules 6 17 19 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 5 8 3 No Shows 8 7 17 Operator Pmts. 3256.36 $467.01 624.22 Operator Pmts. 854.87 $1,136.12 $ 1,813.60 AUGUST FEBRUARY Trips 3426 2983 2515 Trips 2898 2769 2891 Revenue $41,191.60 $38,813.42 $38,469.73 Revenue $34,270.00 $28,909.51 $43,241.18 Cost/Trip $12.02 $13.01 $15.30 Cost/Trip $11.83 $10.44 $14.96 Reschules 18 25 20 Reschules 6 13 12 On-Time 100% 100% 100% On-Time 100% 100 100% No Shows 11 19 12 No Shows 10 4 7 Operator Pmts. 3867.64 $1,565.28 $1,138.58 Operator Pmts. 4158.26 $1,464.82 $ 288.86 SEPTEMBER MARCH Trips 4312 3266 2861 Trips 2969 3308 2836 Revenue $42,561.36 $38,731.88 $43,818.40 Revenue $41,508.24 $30,820.65 55,157.32 Cost/Trip $9.87 $11.86 $15.32 Cost/Trip $13.98 $9.32 $19.45 Reschules 21 11 10 Reschules 4 17 15 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 11 12 8 No Shows 16 11 11 Operator Pmts. 3140.8 $2,060.39 1907.29 Operator Pmts. 856.56 $2,555.00 $ 936.56 OCTOBER APRIL Trips 3201 3254 3186 Trips 3502 2966 3241 Revenue $33,839.32 $38,885.16 $48,258.80 Revenue $45,630.09 $29,984.27 $ 41,933.13 Cost/Trip $10.57 $11.95 $15.15 Cost/Trip $13.03 $10.11 $ 12.94 Reschules 7 15 23 Reschules 21 21 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 12 11 12 No Shows 14 21 16 Operator Pmts. 3659.32 $1,994.69 1238.62 Operator Pmts. 3837.42 $ 1,292.71 $ 1,868.74 NOVEMBER MAY Trips 3089 2862 2786 Trips 3400 2810 2931 Revenue $32,158.70 $35,604.79 $41,154.78 Revenue $40,710.60 $33,666.12 $ 43,592.42 Cost/Trip $10.41 $12.44 $14.77 Cost/Trip $11.97 $11.98 $ 14.87 Reschules 8 21 19 Reschules 13 18 18 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 9 11 8 No Shows 11 11 27 Operator Pmts. 935.48 $2,141.38 $1,233.16 Operator Pmts. 5259.64 $1,157.49 $ 1,902.24 DECEMBER JUNE

Trips 2404 2270 2177 Trips 3042 2639 2108 Revenue $29,216.02 $31,686.58 $35,919.70 Revenue $42,720.63 $34,812.15 41,079.68 Cost/Trip $12.15 $13.96 $16.50 Cost/Trip $14.04 $13.19 $ 19.49 Reschules 13 15 25 Reschules 25 17 18 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 6 9 16 No Shows 13 10 18 Operator Pmts. 1140.64 $1,708.12 $972.36 Operator Pmts. 4259.24 $261.12 1336.32 1st Qtr. 2nd Qtr. 3rd Q4th Qtr. 1st Qtr Complaints 0 0 1 1 3 Commendations 0 0 0 0 0 Road Calls 0 0 0 0 0 Accidents/ Incidents 1 0 0 0 1

TRICOUNTY COMMUNITY COUNICL, INC - WASHINGTON COUNTY COORDINATED TRANSPORTATION QUARTERLY REPORT FY 2012/2013 2010/2011 2011/2012 2012/2013 2010/2011 2011/2012 2012/2013 JULY JANUARY Trips 3351 2268 2471 Trips 3795 2088 3405 Revenue $46,446.05 $31,437.46 $49,844.19 Revenue $60,753.10 $40,070.26 $ 41,347.60 Cost/Trip $13.86 $13.86 $20.17 Cost/Trip $16.01 $19.19 $12.14 Reschules 2 116 11 Reschules 8 10 11 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 24 21 9 No Shows 18 11 13 Operator Pmts. 313.89 $ 1,082.50 $ 2,194.80 Operator Pmts. 1706.9 $ 1,237.00 $ 1,222.02 AUGUST FEBRUARY Trips 3924 2244 2515 Trips 3288 2967 1731 Revenue $47,305.56 $43,140.84 $38,469.73 Revenue $54,830.29 $40,758.32 $34,821.40 Cost/Trip $12.06 $19.22 $15.30 Cost/Trip $16.68 $13.74 $20.12 Reschules 9 9 13 Reschules 8 19 16 On-Time 100% 100% 100% On-Time 100% 100 100% No Shows 20 22 12 No Shows 16 5 5 Operator Pmts. 2750 $ 3,517.78 $1,138.58 Operator Pmts. 4431.69 $ 6,814.02 $ 2,681.26 SEPTEMBER MARCH Trips 7113 2110 2221 Trips 2910 2487 1908 Revenue $46,377.14 $37,733.79 $40,364.18 Revenue $42,419.37 $41,658.79 $ 44,373.36 Cost/Trip $6.52 $17.88 $18.17 Cost/Trip $14.58 $16.75 $23.26 Reschules 12 7 10 Reschules 11 17 14 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 24 18 6 No Shows 15 9 11 Operator Pmts. 2704.55 $ 1,958.16 $ 1,672.04 Operator Pmts. 1607.32 $ 2,463.02 $ 3,315.29 OCTOBER APRIL Trips 3422 2054 3584 Trips 2768 2478 2102 Revenue $43,481.61 $33,527.47 $47,204.92 Revenue $35,347.37 $45,113.30 $ 44,899.15 Cost/Trip $12.71 $16.32 $13.17 Cost/Trip $12.77 $18.21 $ 21.36 Reschules 5 10 9 Reschules 10 7 7 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 24 12 10 No Shows 13 8 16 Operator Pmts. 1331.42 $ 1,628.44 2299.11 Operator Pmts. 2950.9 $ 1,362.15 $ 3,235.72 NOVEMBER MAY Trips 2546 1849 1840 Trips 3586 2610 2187 Revenue $35,478.10 $31,194.50 $39,245.28 Revenue $37,685.25 $53,099.68 $ 43,492.72 Cost/Trip $13.93 $16.87 $21.33 Cost/Trip $10.51 $20.34 $ 19.89 Reschules 12 16 8 Reschules 5 9 4 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 6 14 13 No Shows 13 3 16 Operator Pmts. 1334.32 $ 1,574.10 2552.47 Operator Pmts. 9552.34 985.1 $ 5,991.92 DECEMBER JUNE

Trips 2231 2782 1468 Trips 2284 2379 2084 Revenue $34,129.04 $27,664.11 $27,978.30 Revenue $37,975.31 $42,192.57 $ 41,228.76 Cost/Trip $15.30 $9.94 $19.06 Cost/Trip $16.63 $17.74 $ 19.78 Reschules 8 10 3 Reschules 7 7 8 On-Time 100% 100% 100% On-Time 100% 100% 100% No Shows 11 5 12 No Shows 12 13 13 Operator Pmts. 2496.9 $ 1,260.16 $1,562.84 Operator Pmts. 4852.64 2204.9 2660.08 1st Qtr. 2nd Qtr. 3rd Qtr4th Qtr. Complaints 0 0 2 3 Commendations 0 0 0 0 Road Calls 0 0 1 1 Accidents/ Incidents 0 2 0 0

AGENDA ITEM III-E SUBJECT: Regional Planning Council Quarterly Report BACKGROUND: The designated planning agency is to report to the Board quarterly on planning grant tasks that were completed during the past quarter. The quarterly report is enclosed for board review. REQUESTED ACTION: For Information. Our Commitment - Mobility

AGENDA ITEM III-F SUBJECT: Commission for the Transportation Disadvantaged Correspondence BACKGROUND: In order to keep board members informed, information from the Commission for Transportation Disadvantaged is enclosed for board review. Additional information may be available on the Commission for Transportation Disadvantaged web site (www.dot.state.fl.us/ctd/). REQUESTED ACTION: For information. Our Commitment - Mobility

SERVICE 5/6/13 AREA COUNTY FY 11-12 FY 11-12 FY 1999-00 Current FY 2013-14 County (sq. miles) POPULATION TRIPS MILES T&E BASE FUNDS BASE ABOVE BASE FUNDS LOCAL TOTAL Alachua 902 251,417 137,461 1,496,539 $314,216 $24,186 $314,216 $300,935 $615,151 $68,350 $683,501 Baker 585 27,086 17,904 238,279 $90,807 $19,326 $90,807 $94,814 $185,620 $20,625 $206,245 Bay 758 171,903 193,433 722,794 $215,191 $22,463 $215,191 $232,958 $448,149 $49,794 $497,944 Bradford 293 27,049 35,177 238,046 $56,534 $19,325 $56,534 $64,695 $121,230 $13,470 $134,699 Brevard 995 547,307 976,595 2,857,263 $768,367 $30,596 $768,367 $694,874 $1,463,241 $162,582 $1,625,823 Broward 1,211 1,815,137 2,005,692 10,877,584 $1,908,456 $58,063 $1,908,456 $1,810,270 $3,718,727 $413,192 $4,131,918 Calhoun 568 14,723 12,079 175,253 $94,985 $19,058 $94,985 $84,025 $179,009 $19,890 $198,899 Charlotte 690 162,449 96,893 527,435 $177,267 $22,259 $177,267 $187,057 $364,324 $40,480 $404,804 Citrus 629 139,360 301,800 1,087,239 $167,219 $21,758 $167,219 $253,192 $420,411 $46,712 $467,123 Clay 592 194,345 85,687 1,041,942 $155,678 $22,950 $155,678 $209,081 $364,760 $40,529 $405,288 Collier 1,994 332,427 275,961 1,554,284 $358,284 $25,941 $358,284 $495,592 $853,876 $94,875 $948,751 Columbia 797 67,966 68,140 575,535 $158,924 $20,212 $158,924 $163,393 $322,317 $35,813 $358,129 DeSoto 636 34,712 21,306 378,570 $118,482 $19,491 $118,482 $111,323 $229,805 $25,534 $255,339 Dixie 701 16,126 8,247 167,646 $92,221 $19,089 $92,221 $98,854 $191,075 $21,231 $212,305 Duval 776 879,602 518,713 4,954,211 $749,368 $37,795 $749,368 $766,860 $1,516,228 $168,470 $1,684,698 Escambia 661 302,715 215,352 1,588,782 $357,000 $25,297 $357,000 $314,156 $671,156 $74,573 $745,729 Flagler 491 98,359 91,518 939,387 $115,074 $20,870 $115,074 $161,631 $276,705 $30,745 $307,450 Franklin 545 11,686 9,235 406,124 $84,735 $18,992 $84,735 $91,198 $175,933 $19,548 $195,481 Gadsden 518 46,528 59,325 672,246 $192,944 $19,747 $192,944 $125,877 $318,822 $35,425 $354,246 Gilchrist 354 16,815 4,702 99,264 $54,843 $19,103 $54,843 $53,671 $108,514 $12,057 $120,571 Glades 763 13,107 3,859 104,590 $89,405 $19,023 $89,405 $100,880 $190,284 $21,143 $211,427 Gulf 559 15,718 21,502 229,277 $81,769 $19,080 $81,769 $88,441 $170,210 $18,912 $189,122 Hamilton 517 14,708 26,190 287,768 $69,902 $19,058 $69,902 $87,292 $157,194 $17,466 $174,660 Hardee 637 27,514 24,236 533,600 $122,503 $19,335 $122,503 $117,621 $240,124 $26,680 $266,804 Hendry 1,163 37,447 17,821 442,850 $155,791 $19,550 $155,791 $176,918 $332,710 $36,968 $369,677 Hernando 477 173,422 139,016 2,162,202 $138,647 $22,496 $138,647 $258,731 $397,378 $44,153 $441,531 Highlands 1,029 98,128 128,274 1,106,517 $209,933 $20,865 $209,933 $243,096 $453,030 $50,337 $503,366 Hillsborough 1,053 1,277,746 1,070,693 6,945,892 $814,372 $46,421 $814,372 $1,174,283 $1,988,655 $220,962 $2,209,617 Holmes 488 19,804 34,954 379,328 $93,162 $19,168 $93,162 $92,424 $185,586 $20,621 $206,207 Indian River 497 140,567 55,886 640,645 $161,155 $21,785 $161,155 $152,104 $313,259 $34,807 $348,066 Jackson 942 48,968 47,402 585,671 $231,376 $19,800 $231,376 $169,413 $400,789 $44,532 $445,321 Jefferson 609 14,256 14,119 221,386 $80,412 $19,048 $80,412 $91,571 $171,983 $19,109 $191,092 Lafayette 545 8,804 3,593 75,500 $69,656 $18,930 $69,656 $72,127 $141,783 $15,754 $157,537 Lake 954 303,186 246,533 2,324,550 $314,623 $25,308 $314,623 $394,088 $708,711 $78,746 $787,457 Lee 803 645,293 110,656 1,484,740 $350,838 $32,719 $350,838 $412,358 $763,196 $84,800 $847,996 Leon 676 283,769 133,299 480,886 $278,177 $24,887 $278,177 $232,674 $510,851 $56,761 $567,612 Levy 1,100 40,025 54,293 791,395 $164,190 $19,606 $164,190 $197,282 $361,472 $40,164 $401,636 Liberty 837 8,276 31,164 387,393 $113,945 $18,918 $113,945 $129,319 $243,264 $27,029 $270,293 Madison 710 18,907 19,612 256,953 $100,454 $19,149 $100,454 $108,270 $208,724 $23,192 $231,916 Manatee 747 333,895 230,172 1,061,752 $272,001 $25,973 $272,001 $311,933 $583,934 $64,882 $648,815 Marion 1,610 335,125 202,356 1,849,858 $383,305 $26,000 $383,305 $446,985 $830,290 $92,255 $922,545 Martin 555 148,817 37,879 333,503 $133,935 $21,963 $133,935 $141,585 $275,520 $30,613 $306,133 Miami-Dade 1,955 2,591,035 9,711,846 27,391,227 $3,785,012 $74,873 $3,785,012 $4,973,517 $8,758,529 $973,170 $9,731,698 Monroe 1,034 74,809 92,263 1,016,530 $148,014 $20,360 $148,014 $222,140 $370,154 $41,128 $411,282 Nassau 649 74,629 65,265 666,582 $141,438 $20,356 $141,438 $151,941 $293,378 $32,598 $325,976 Okaloosa 936 190,083 113,145 714,372 $226,680 $22,857 $226,680 $238,933 $465,613 $51,735 $517,348 Okeechobee 771 39,467 41,077 648,260 $105,999 $19,594 $105,999 $147,556 $253,555 $28,173 $281,728 Orange 910 1,202,234 1,164,819 8,335,715 $833,191 $44,785 $833,191 $1,226,611 $2,059,802 $228,867 $2,288,668 Osceola 1,350 287,416 309,475 2,214,670 $540,583 $24,966 $540,583 $446,388 $986,971 $109,664 $1,096,635 Palm Beach 1,993 1,356,545 1,883,670 9,235,777 $1,114,454 $48,128 $1,114,454 $1,636,507 $2,750,961 $305,662 $3,056,623 Pasco 738 470,391 239,436 1,280,727 $288,087 $28,930 $288,087 $369,562 $657,648 $73,072 $730,720 Pinellas 280 921,319 1,300,377 6,477,019 $1,193,703 $38,699 $1,193,703 $1,000,174 $2,193,876 $243,764 $2,437,640 Polk 1,823 616,158 437,805 2,397,371 $526,902 $32,088 $526,902 $653,656 $1,180,558 $131,173 $1,311,731 Putnam 733 73,263 16,323 740,460 $178,956 $20,326 $178,956 $152,537 $331,493 $36,833 $368,326 Saint Johns 617 202,188 83,269 1,159,005 $158,934 $23,120 $158,934 $219,916 $378,851 $42,095 $420,945 Saint Lucie 581 283,866 263,582 1,594,959 $189,912 $24,889 $189,912 $311,179 $501,091 $55,677 $556,768 Santa Rosa 1,024 158,512 49,950 420,941 $189,173 $22,173 $189,173 $207,802 $396,975 $44,108 $441,084 Sarasota 573 386,147 231,003 1,685,331 $287,434 $27,105 $287,434 $340,316 $627,749 $69,750 $697,499 Seminole 298 430,838 285,411 2,042,461 $326,355 $28,073 $326,355 $354,621 $680,976 $75,664 $756,640 Sumter 561 101,620 90,778 917,137 $115,844 $20,941 $115,844 $169,682 $285,526 $31,725 $317,251 Suwannee 690 43,656 22,873 287,768 $116,443 $19,685 $116,443 $116,506 $232,949 $25,883 $258,832 Taylor 1,058 22,744 17,601 202,097 $136,642 $19,232 $136,642 $147,431 $284,073 $31,564 $315,636 Union 246 15,212 26,858 263,436 $46,664 $19,069 $46,664 $54,345 $101,008 $11,223 $112,232 Volusia 1,113 496,950 520,527 2,802,889 $480,261 $29,505 $480,261 $571,872 $1,052,132 $116,904 $1,169,036 Wakulla 601 30,818 20,023 267,341 $89,056 $19,407 $89,056 $99,955 $189,011 $21,001 $210,012 Walton 1,066 57,582 59,896 721,701 $179,975 $19,987 $179,975 $197,014 $376,990 $41,888 $418,877 Washington 590 24,892 28,449 376,321 $109,083 $19,278 $109,083 $104,351 $213,434 $23,715 $237,149 TOTALS 54,157 19,317,568 24,864,449 127,144,776 $22,168,939 $1,674,029 $22,168,939 $25,628,358 $47,797,297 $5,310,811 $53,108,108