Auckland s Inorganic Reuse Project: Council, community and industry collaboration

Auckland s Inorganic Reuse Project: Council, community and industry collaboration

Council awarded 2 contracts: Waste Management Scale The relationship of newservice Undertaking of collection of material for the region Competitive Procurement Process Community Recycling Network (CRN) Marketing and redistribution of inorganic material collected Social Procurement Process

Waste Scale of Management newservice Undertaking of two truck collection of material for the region One box truck for Reusable Items and Recyclables, one compactor for refuse Site provision of processing warehouse

Community Scale of Recycling newservice Network Marketing and redistribution of material collected Management of community groups collecting items New opportunities for groups

Recap Scale - new of inorganics newserviceservice Started September 2015 540,000 properties 7 Contract Areas 40 Week schedule Booked, on-property

Scale Making of newservice it work Pre contract Post Implementation Change / Improvement 15% Participation 30% Diversion 16% participation 30% Diversion Variation across contract areas Within Resourcing band Collecting from 7 areas each week spreads risk Concern regarding Warehouse bottleneck Technology Challenges building Interface Mobile technology set up and tested Initial issues but community group participation developed quickly Some issues: # & size of photos Differing views Council / WM Wet weather Battery life Space for incubating new activity & employment Agreed some changes to interface Changing tablet model

Scale Making of newservice it work Pre contract Post Implementation Change / Improvement Comprehensive training for separating reusable, recyclable items from residual Press & political concern over witnessing crew placing reusable material into compactor No Late Bookings Political pressure to accept Regular training Field Auditing by CRN staff Agreed process to accept and manage impact of Late Bookings 1m 3 Rule Initial agreement to take average 1.5m 3 Political pressure to be more flexible Built in more flexibility Collecting from 7 areas each week spreads risk Averages Ok

Scale Making of newservice it work Pre contract Post Implementation Change / Improvement Inorganic Piles will be easily identifiable on property Residents are compliant Small % not easy to identify Some wrong material taken Compensation Common issues: Access Placement of material Placing further material after first truck has been Non compliant material Additional training If in doubt call dispatch, call resident, reschedule Holding value stock in Warehouse Training Improved customer collateral Flexibility (some tolerance creep) Diesel trucks Introduction of electric box trucks

Multi-unit Scale of newservice Dwellings Bespoke collections for each site Pre-registration of sites Pre-work and visiting sites in advance Separate collection schedule

Community Group Success

How Inorganics Scale is of benefitting newservice the community Over 80 groups registered for collection Diverting about 20 tonnes per week 2 Community Op Shops opened within the first 10 months Material going to families in need e.g. beds

How Inorganics benefitting the community Scaleisof newservice Employment and training opportunities created 3 social enterprise ideas selected for testing in the Incubation Hub

You ll get nothing but rubbish Scale of newservice

How Inorganics Scale is of benefitting newservice the community

Finding solutions Together Scale of newservice Collaboration is about taking the best from both organisations & the rest you learn together Audits allow for shared learning Collection items list fluid

Where we re at now Collections completed 70,000 Participation rate 16% Total tonnage collected 7,000 Weight per property 99kg Percentage recovered 30% Groups accessing material 80 Reduction in landfill tonnes 20,500 tonnes Reduction in illegal dumping 8,500 tonnes Customer Satisfaction Level 78%

Scale In of closing newservice Looking for further improvements constantly Staying open-minded Willingness to work together Having the flexibility to be able to make things work Understanding each others needs

Scale Questions? of newservice