The Clash between Political Science and Marketing: Voting Behaviour in the Belgian Federal Elections of 2007
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1 The Clash between Political Science and Marketing: Voting Behaviour in the Belgian Federal Elections of 2007
2 The Clash between Political Science and Marketing: Voting Behaviour in the Belgian Federal Elections of 2007 Soetkin Kesteloot, University of Ghent, Belgium Philippe De Vries, University of Antwerp, Belgium In general, three different approaches to voting behaviour processes can be distinguished. These approaches ensue from three different academic disciplines. According to social and political psychology reasoning, voting behaviour is determined by tradition and socialization. Individuals simply vote in accordance with their party identification. The second model introduces a more economic approach of voting behaviour. Rational voters are utility maximizing consumers and trade their votes in return for benefits received from the parties. The third model of voting behaviour represents the marketing consumer-voter model and emphasizes the importance of image and style (Bartle, J., & Griffith, D., 2002). This paper is aiming at confronting these three different models of voting behaviour within the frame of the Belgian federal elections of 2007 based on a post-electoral study by TNS Media. By analyzing voter motives it will be retrieved which model fits Belgian voting behaviour best. Keywords: voting behaviour - Belgium - social psychology - rational voter - image Soetkin Kesteloot holds a MA in political science and is currently a PhD candidate working on the political marketing of political parties in Belgium at the University of Ghent, Belgium. Soetkin.Kesteloot@UGent.be University of Ghent, Universiteitstraat 8, 9000 Ghent, Belgium Philippe De Vries is a currently a guest lecturer at the University of Antwerp. He holds a MA in communication, a BA in law and a PhD in Political and Social Sciences. His research focuses on Political Impression Management and Perception Politics. philippe.devries@ua.ac.be University of Antwerp, Prinsstraat 13, 2000 Antwerpen, Belgium Page 2 of 27
3 Introduction The true fundaments and determinants of voting behaviour have mesmerized numerous scientists from several scientific disciplines over the past decades. Bartle and Griffiths (2002) categorized the different approaches into three broader models of voting behaviour. More precise the authors spoke of the social-psychological, economic and marketing model of voting behaviour. Within, the scope of this paper, these three distinct approaches will be discussed and investigated against the Belgian political background. In the field of political marketing theory, the importance and dominance of marketing reasoning and applications reigns supreme. Voters are presumed to be guided by campaign tactics more so than by issue positions or ideology. Political scientists are nonetheless significantly less convinced of this assertion and argue that voter decision-making processes are still dominated by traditional motives, such as: party ideology and party identification. In order to refute or support these assertions this paper will be confronting the political science and the political marketing point of view based on a prominent post-electoral study by TNS Media Belgium. Before addressing the post-electoral study, the three different approaches to voting behaviour - as categorized by Bartle and Griffiths (2002) - will be mapped. The social-psychological model The traditional models of voting behaviour painted a picture of a very stable electorate. Attention was fixed on long-term factors - like one s position in the so-called social structure and traditional loyalty - when explaining voter choices. Page 3 of 27
4 The Columbian School (Berelson, Lazarsfeld, and McPhee 1954, p.128; Lazarsfeld, Berelson, and Gaudet 1948) applied a social deterministic view in which they tried to declare how individual voters cast their votes. They concluded that the majority of voters has a stable voting behaviour. These individuals made a choice long before the campaign started, and rarely changed opinion during the campaign period. In other words: The social group you belong to - be it defined by class, religion, or race - determines whom you vote for, because during the campaign social groups imbue their individual members with the accepted political ideology of the group (Lazarsfeld, Berelson, and Gaudet 1948, p.147) (Catt 1968, p.4) The Michigan School (Campbell et al. 1960) emphasized the stability of voting behaviour as well. Their voting model is highlighting the concept of party identification. This party identification must be interpreted as the affective or psychological affiliation between a party and a voter, learned through socialization processes in childhood and strengthened by political occasions. Once people identify themselves with a specific party, they are inclined to tune their attitudes and points of view with the point of view of the party. The political world became too complex for most voters who are not in the least politically interested. Therefore, this orientation function must be considered vital. Just as the religious adherent follows the symbols of their church, so too the identifier follows the symbol of party. In both cases the symbols suggest what is good and what is bad. (Bartle and Griffiths 2002: 19-38, p.21) Notwithstanding the party identification of voters, modifications still seem possible. Especially changing political or economic situations can affect voter attitudes. Nevertheless, these exceptional voting changes do not undermine the validity of the voting model. The stability of both party system and voting behaviour still dominate. Page 4 of 27
5 In the sixties this loyal, traditional voting behaviour started to erode. The freezing hypothesis - of Lipset and Rokkan (1967) - claimed that cleavages remained through the existence of the institutions and parties on these cleavages, even if conflicts diminished. This model could no longer sufficed to explain European voting behaviour. A dominant trend towards more electoral volatility and weakening traditional cleavages became apparent (Lachat 2004, p.19). Four different causes explaining these evolutions can be advanced: the decline of traditional cleavages and the development of new issues, the process of cognitive mobilisation, the transformation of the relationship between political parties, and the modernization of electoral campaigns. The fragmentation of the traditional cleavages and the rising of new issues must be considered a first plausible cause of the changing electoral behaviour was. The traditional cleavages - like church-state or labour-capital - lost considerable power in most Western democracies, also referred to as dealignment-hypothesis (Crewe 1984; Dalton, McAllister, and Wattenberg 2000: 37-61; Heath 1991; Särlvik and Crewe 1983; Zelle 1995, 27: ). Dealignment as in the weakening of the traditional party loyalty, meaning that less voters identified with that party. Voting numbers diminished. Social and economical changes after the second World War - like economic growth, more social and geographical mobility, a higher level of education, an outdated party system and more information channel - lie at the roots of this so-called dealignment (Dalton, Beck, and Flanagan 1984; Lachat 2004; Swanson and Mancini 1996). Page 5 of 27
6 The weakening of the traditional cleavages - the class or the religious cleavage for instance - gave rise to new cleavages. The old ones could not respond to actual societal problems, causing the alienation of younger generations. Some political problems - like the Vietnam War - only accelerated these developments. In the seventies a new material versus postmaterial cleavage was created through a so-called Silent Revolution (Inglehart 1977;Inglehart 1990; Inglehart 1997): this involves a shift from a preoccupation with physical sustenance and safety values, towards a greater emphasis on belongings, selfexpression, and quality-of-life. (Knutsen and Kumlin 2005: , p.126) These evolutions from material to post-material priorities had severe political consequences. The most important conflicts no longer dealt with class-bound issues, instead they underlined other non-economic issues, such as: life quality, self-realization or participation. New political movements (e.g. the ecology movement, the women movements or the peace movement) and new political parties (e.g. the Greens) emerged and positioned themselves specifically on these new, post material issues. (Inglehart 2007: ) Also the existing parties were obliged to take up a clear and particular position on this new cleavage. Socialist parties presented themselves as more ecological, pro-abortion, pro-emancipation of women, etc. On the material side of the cleavage the New Right and the Extreme Right parties and movements emerged. The second cause of social mobilization and changing voting behaviour can be captured by the term cognitive mobilization. In the past, voters were described as a group of uninterested individuals. The electoral choice was more of a habit than a rational, well-reasoned choice. (Campbell et al., 1960; Dahl, 1961) Low levels of education and political information typical of industrial society meant that the average elector relied on social and party cues external mobilization to manage the complexities of politics. (Knutsen and Kumlin 2005: , Page 6 of 27
7 p.128) Increased educational levels and the spread of mass media allegedly changed all that. The process of cognitive mobilization made voters more critical and less dependent of the voting advice of their traditional political party. As they do not have a long-standing attachment to a party, and as they have both the skills and interest to follow politics closely, they should be more likely to base their electoral decision on political issues. Accordingly, they should display a higher level of electoral volatility and be politically more active, beyond the electoral context. (Lachat 2004, p.29) The decline of parties can be advanced as the third cause of the changing relation between parties and their voters. Since the sixties different theories enlightening the crisis of political parties arose. The decrease of party membership, the origin of new pressure groups, and the information function of the emerging mass media can be considered symptoms of this evolution. Daalder (1992, 15: ; 2002: 39-57) found three broader categories handling the decline of political parties. The first category considers parties as historically important mobilizers in integrating new groups of citizens. Parties would disappear when their historical role was fulfilled. The second category sees parties as part of the free market economy. Parties are no longer ideological groups, but organizations aiming to maximize their votes. Therefore they could no longer be called parties. Finally, the last category does not emphasize the role of parties itself, but rather underlines the increasing importance of other agencies, like interest groups, taking over functions originally belonging to political parties. In spite of these pessimistic views, parties did not seem at death s door. Party organizations have adapted to the changes in the electorate and society. [...] in some ways the typical political party has become stronger as a political institution by marshalling more resources in the national party office, by hiring more professionalized and technically skilled staffers, and Page 7 of 27
8 by maintaining the national party office as the locus for political control. (Dalton and Wattenberg 2000: , p.269). Lachat (2004) argued that the changing relations between parties and their electorate can be explained by the changing political campaigns. The modernization (Swanson and Mancini 1996) or so-called Americanization - new techniques were first used in the USA - was seen as the last cause of the weakening role of parties (Baines, Plasser, and Scheucher 1999; Farrell, Kolodny, and Medvic 2001, 6: 11-30; Gibson and Römmele 2001, 6: 31-43; Harris 2001, 2: 35-53; Negrine and Papathanassoloulos 1996, 1: 45-62; Plasser 2000, 5: 33-54; Scammell 1998, 20: ). Emerging mass media, the personalization of politics, the introduction of professionals, and consultants alienated parties from their traditional electorate. These evolutions had a significant impact on voting behaviour. The weakening of party identification and the effect of cognitive mobilization resulted into voters who did no longer remain loyal to their party. Voting behaviour became unpredictable by possibly changing political preferences in every election. Rational choice model Since the sixties issue voting theories explained the changing electoral behaviour. These theories presented the electorate as a rational electorate, reasonably comparing government and opposition achievements before casting their vote. Franklin, Mackie and Valen concluded if all the issues of importance to voters had been measured and given their due weight, then the rise of issue voting would have compensated more or less precisely the decline in cleavage politics. (Franklin 1992: , p.400) The increasing importance of issues and the Page 8 of 27
9 decreasing importance of party identification must be therefore considered communicating vessels. These issue-voting models are based on rational choice theory. This economic theory focuses on the homo economicus: a rational man seeking specific and predetermined goals with the lowest possible cost. Downs (1957) applied this theory to voting behaviour. Voters try to maximize their own benefits by casting their vote. Therefore, the rational voter compares the expected performances of the different parties. The party that seems to perform best will get his vote. A rational voter will only record his vote after a calculus of the expected utility and cost. This leads to the so-called paradox of voting : rational voters to act in a rational way would not cast their vote, for it requires a too great effort to obtain the necessary information and because they can hardly weigh on the result. Therefore voting would not be rational or efficient (Pellikaan and Hout 1998). However in practice voters do cast their vote. Rational choice theorists explained this paradox by declaring that obtaining all the necessary information and taking all the possible alternatives into consideration, would not be rational. Voters will only inform themselves if the marginal benefits exceeded the marginal costs. To reduce the costs, they do not search all the information themselves but they also appeal to the media drawing a clear picture of the different alternatives. Heuristics will be involved to simplify the world as well: voters will use ideologies to decide which party bears most resemblance to their own ideas. Consequentially, voters can be called rationally ignorant (Downs 1957). Different academics explained voting behaviour based on economic circumstances. Governments are held responsible for harsh economic times, high inflation rates and disappointing economic growth translates into electoral defeat (Dorussen and Taylor 2002; Page 9 of 27
10 Fair 1988, 10: ; Hibbs 1977, 71: ; Lewis-Beck 1988; Nadeau and Lewis- Beck 2001, 63: ; Tufte 1978). Economic voters endorse this reasoning: First, voters attribute to the incumbent responsibility for managing the economy. Second, they judge economic conditions. Third, they blame or praise accordingly with their vote. (Lewis-Beck and Stegmaier 2007: , p.530) By optimize their self-interest and financial situation, the rational choice voter achieves the so-called pocketbook voting or egocentric voting (Feldman 1982, 26: ; Kinder and Kiewiet 1979, 23: ;Kinder and Kiewiet 1981, 11: ; Lewis-Beck and Stegmaier 2007: ). If voters consider national economic situations and evolutions when casting their vote, their voting behaviour is called sociotropic (Kinder and Kiewiet 1979, 23: ; Kinder and Kiewiet 1981, 11: ). Based on multivariate analyses - in which the personal financial situation and the national economic situation are included - the appreciation of national economy was found to be the most important indicator of voting behaviour (Van der Brug, Van der Eijk, and Franklin 2007). Parties spend increasingly more time and means to map out the rational voters concerns (Plasser, Scheucher, and Senft 1999: ). By using new marketing techniques - e.g. opinion polls and focus groups - parties and candidates can move from a reasoned guess towards a scientific and representative study of public opinion (Butler 1996). These marketing research techniques can unravel different aspects of voting behaviour: which issues are most important for citizens, which position do they take on controversial issues, how do voters think of different candidates, which party will they vote for, etc. For some authors, these polls support a democratic society: Political leaders can consult polls in order to emphasize with and gauge the needs, interest and demands of their citizens. Opinion polling [ ] is suggested to be more than just a means of reporting opinion and instead becomes the link between the Page 10 of 27
11 electorate and the elected representatives. (Acton and Lilleker 2004, p.5) Voters are considered consumers, striving a product that fits their needs best (Scullion 2006: ; Sussman and Galizio 2003, 20: ). Parties try to respond to these needs by spreading a message that fits the wishes of the voters. Nonetheless, these rational choice theories were received both positively and negatively. They were considered positive, because now issues important to voters set the political and electoral agenda, making candidates and parties more responsible on the long term. On the other hand, the growth of issue voting exerts pressure on democracy. The different questions and views of the population could emanate into contradictions, which can not be reconciled. Participation within such a sophistic society is too difficult and too demanding for most citizens. An individual with the basic equipment for rational political participation is the exception rather than the rule. (Moodie and Studdert-Kennedy 1970) Well-informed voters or pressure groups could exploit this situation to mobilize the less informed, especially since the introduction of television (Dalton 2006). Marketing Model The so-called marketing models are advancing that most political systems have evolved to systems driven by marketing strategies with a clear emphasis on image over substance, on personality over issues, on 30-second sound bites over meaningful dialogue (Newman, 1999). A substantial amount of research in the domain of political marketing is focusing on image. Newman (1999) stated that a political image or impression is created through the use of visual Page 11 of 27
12 impressions, communicated by the candidates physical presentation, media appearances and experiences, and record as a political leader as that information is integrated in the minds of citizens (Maarek, 1995; Newman, 1999; Schwartzenberg, 1977). These aspects have been mostly neglected and form the backbone of the third approach of voter decision-making addressed by Bartle and Griffith (2002). The introduction of marketing applications is about political organizations adapting techniques and concepts originally used in the business world in order to achieve specific goals. Studying the relationship between a political organization or individual and its market, its use of marketing activities (market intelligence, product design, communication, and delivery), its product, and its overall attitude (product, sales or market-oriented) is therefore considered vital and underlines the important role played by image. Whether it is a product, a candidate, or an issue, marketing has become an indispensable aspect to understand what voters want and need. According to Newman (1999b) the marketing research applied within the political arena includes various tactics, such as: benchmark surveys used after a candidate has decided to run for office, trial heat surveys used to group candidates in hypothetical match ups early in the campaign, tracking polls conducted on daily basis near election day, crosssectional and panel surveys conducted to find out where the electorate stands on certain points and issues, and exit polls carried out after the votes have been cast. The previous paragraph is indicating how political marketing is about selling the political candidate, by emphasizing the right image. Market segmentation and targeting are eagerly applied to discover what citizens need and how - or with which tools - they are preferably addressed (Baines, 1999). Once these segments have been unveiled political candidates can be Page 12 of 27
13 positioned in the marketplace. Political marketing theory advances that image plays a prominent role in this candidate positioning. The political candidate needs to convey a preferable image in order to appeal (Campbell, 1983; Nimmo, 1970). According to Newman this image can be crafted by emphasizing certain personality traits of the candidate, as well as by stressing various issues. The retained image is of immense importance, precisely because it is assumed to steer voter attitudes and ultimately even voter decision-making. (Newman, 1994; 1999a; 1999b) Political marketeers argue that political images are extremely similar to brand images for products. These brand images contain - and especially represent - the overall perceptions and impressions of the brand as such. Each particular brand image is based on information gathered by the consumer in addition to his or her previously held believes and personal experiences. The political image must therefore be understood as a two-sided concept. In other words, as a combination of pre-existing representations held by the voter and new information received concerning a particular political candidate. Political marketing theory is thereby underlining that the political image is composed of subjective elements of voter understanding, or as what a particular individual likes and dislikes about a particular political candidate (Newman, 1999a; 1999b; Lilleker & Lees-Marshment, 2005). Similar to brand images, political images do not exist on their own. According to political marketing theory, these images are part of the political objects influencing feelings and attitudes towards political candidates. Newman (1999) stated that a politicians image consists of several distinct - yet intertwined - aspects, such as: how people perceive the politician based on his or her characteristics, leadership potential, and surrounding messages conveyed Page 13 of 27
14 through mass media, friends, and family. Newman continued by arguing that a political image is created through the use of visual impressions, communicated by the candidates physical presence, media appearance, experience, and record as a political leader. In order to be successful, political candidates need to project a clear image - conveying just one message - thereby underlining his or her assets (Newman, 1999a; 1999b). Political marketing theory furthers that citizens no longer act as just voters, but somewhere along the road became political consumers. According to Hacker (1995) voters are receiving information about political candidates and their behaviour mostly through mass media. Based on the retained information, individual voters engage in conversations, discussing what they learned about the candidates. When combining these elements, an overall image of a specific candidate or party arises. Furthermore, that image is based on the pre-existing political schemata held by the individual voter, and on exchanged information. These construed images are strong contributors to candidate preference and voter decision-making (Davis, 1992; Hacker, 1995; Nimmo et al, 1976; De Landtsheer, 2004). The author reasoned that candidate image involves the collection of impressions amongst a set of evaluated dimensions (Hacker, 1995 & 2004). Hackers interpretation must be considered appealing as well as crude and oversimplified. Several prominent scholars have - nonetheless - indicated the importance of image research, thereby unveiling the role of perceptions underlying voter impressions and opinions (Denton & Woodward, 1990; Trent, Mongeau, Trent, Kendall, & Cushing, 1993). Voters are believed to be particularly and increasingly interested in candidate characteristics in opposition to party identification or specific party issues. Consequently, these assumptions are implying that Page 14 of 27
15 voters are more likely to base their opinions and decisions on candidate images (Miller, Wattenberg, & Malanchuk, 1985). Methodology Overall 2057 respondents filled out the questionnaire in the self-completion study of TNS Media/Dimarso (sample of 2902 with a response rate of 71%). All respondents were Flemish or Brussels citizens. The questionnaire was presented to the respondents in a hard copy or electronically in the period between July 17 th and August 16 th. The questions on voter intentions and motives must be considered of particular interest to this research and will be analyzed and interpreted against the theoretical approaches elaborately discussed over the previous sections. The three models compared: empirical analysis Based on the findings from the post-electoral research by TNS Media/Dimarso, the Belgian voter motivations can be investigated. Figure 1 below is graphically demonstrating the most decisive voter motivations. Page 15 of 27
16 Figure 1: Voting motives 84% of the interviewees noted that party program and positioning on certain issues plays a considerable role in the voting decision. The performance of the party - in government or opposition - is considered important for 72% of the respondents as well. These results clearly underline the importance of the rational choice model. Nonetheless, significant support can also be noted for the traditional social-psychological model by emphasizing party identification. Second most important motivator for the respondents electoral choice is the promotion of their own interest (83%). Despite the fact that it is publicly considered socially unacceptable, more than half of the electorate (52%) indicated tradition and habit as and important factor in their voting choice. The marketing model of voting choice was made operational by asking respondents the importance of image and appearance of the party and communication of the party before Page 16 of 27
17 and during the campaign. Image and appearance of the party played a considerable role for 57% of the voters. Communication of the party in the campaign was considered important for a mere 47% of the questioned individuals. Based on these data one may conclude that the voting motives representing the essence of the rational choice model and the social-psychological model are still dominant factors in nowadays-belgian voter behaviour. Image and communication - elements at the core of the marketing model - seem to be decisive factors of voting behaviour for a significantly smaller group of respondents. The noted moments of decision are supporting these assertions as well. No less than 58% of Flemish voters decided for which party to vote more than a month before the actual elections. Especially men, elderly, and voters belonging to lower social classes made up their mind long before election time. When taking a closer look at party loyalty between elections, one may conclude that 73% of the Flemish electorate remained loyal to their party (between the elections of 2004 and 2007). Especially youngsters and individuals belonging to the higher social classes can be categorized as so-called floating voters. Furthermore, these data confirm the analysis of the ISPO-results 1 (from ) in which it was concluded that on average 25,8% of the Flemish voters switched parties between two successive elections. 1 The Institute of Social and Political Opinion Research (ISPO) executed a survey after every Belgian election since Page 17 of 27
18 Split ticket voting is the last parameter investigating the loyalty of the electorate. Because the members of the House of Representatives and the Senate are elected on the same day, Belgian voters can split their vote between political parties. Nevertheless, a significant majority of 88% of the Flemish electorate voted for the same party for both the House of Representatives and the Senate. In other words, only 12% of split-ticket voters could be noted. These results - once more - support the assertion that party identification and voter habit still play a decisive role in Belgian voting behaviour. Furthermore, these variables must be considered a more objective operationalization of voting behaviour than the list of voting motives represented in figure 1 which might well only represent socially desirable answers. The numbers visualized in figure 2 - presented below - are indicating the restricted role played by image and marketing in Belgian voting behaviour. Figure 2 is containing data representing the influences of different information channels within the 2007 elections. Surprisingly, in average 78,27% of the included media applications has no influence on the voting decision. Only 13% of the respondents stated that television played a decisive role in their decision making process. All other information channels included in the post-electoral study even had a less significant impact. These data are thereby translating the minor role played by different information channels according to the interviewees. Moreover, Internet, polling results, and posters had no decisive influence on the questioned voter audience what so ever. Furthermore, the different media even had a smaller impact on voter behaviour in 2007 than they did in the elections of Page 18 of 27
19 Figure 2: Impact of the media Conclusion Overall it can be concluded that the three models advanced by Bartle and Griffiths (2002) can be retrieved within Belgian voting behaviour processes. Based on the post-electoral study especially the Rational Choice model and the Social-Psychology model seem to explain Belgian voter behaviour best. Image - as an aspect of the Marketing model - must be considered of marginal importance within the Belgian context. These findings might well be explained by the still significantly segregated - or pillarized - Belgian society, dominated by strong institutions. The Belgian political system is - furthermore - embedded in a seriously scattered political landscape dominated by strong political parties, assumed to be obstructing the breakthrough of national political personalities. The influence of mass media, personality, and image as such, is therefore in no way comparable to the American or even the British political system. Page 19 of 27
20 Discussion Nevertheless, several objections need to be raised. Firstly, measuring voter motives is no sinecure. Socially desirable answers will automatically - even subconsciously - arise. Voting decisions should indeed be based on serious and rational considerations and argumentations, more so than on aspects of political image and personality. It can be argued that individual voters genuinely believe they base their vote choice on rational arguments even if they may well be significantly steered by impressions and perceptions - subliminally or not - especially diffused by mass media. Longitudinal research in which different election cycles can be investigated and compared is vital in order to determine the impact of these different models of voting behaviour. The clash between political science and political marketing within voter decision-making research seems to be legitimate, at least in the case of Belgium. Although it must be underlined that the results presented in this paper plead for a close collaboration between theory development and campaign research. Page 20 of 27
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