Archiving Policy. Revised: December Approved: December 2010
|
|
- Gabriella Boyd
- 5 years ago
- Views:
Transcription
1 Archiving Policy Revised: December 2010 Approved: December 2010 Due for review: December 2011
2 Table of Contents 1. Introduction Statutory Obligations Legislative considerations and models of best practice Ombudsmen and other organizations SPSO casework retention and disposal periods Other records Disposal Transfer of records to National Archives of Scotland (NAS) Monitoring and review... 5 Annex 1: National Archives Records Management: Retention Scheduling... 6 Annex 2: Comparison table of Ombudsmen and other organisations Annex 3: Non- complaints records and retention periods Page 2 of 11
3 1. Introduction The SPSO strives to be a model of excellence in all areas of complaint handling, including good record-keeping and the implementation an effective records management system. There are various acts of legislation which require an organisation to have in place secure, robust and effective records management systems. The relevant pieces of legislation, along with best practice models and peer practice, were reviewed in May 2009 and form the basis for this policy. 2. Statutory Obligations Some of the key Acts to note are: Medical Act 1983 (and subsequent revisions) Data Protection Act 1998 Freedom of Information (Scotland) Act 2002 Prescription and Limitation (Scotland) Act 1973 Human Rights Act 1998 Health and Safety at Work Act 1974 Sex Discrimination Acts 1975 and 1986 Race Relations Act 1976 Value Added Tax Act 1994 Electronic Communications Act Legislative considerations and models of best practice The Scottish Public Services Ombudsman Act 2002 does not determine specific periods for retaining case-related information. It does state that 1 'The Ombudsman must not consider a complaint more than 12 months after the day on which the person aggrieved first had notice of the matter complained of, unless the Ombudsman is satisfied that there are special circumstances which make it appropriate to consider a complaint made outwith that period' This statement provides a benchmark upon which to base the SPSO retention periods. Freedom of Information (Scotland) Act 2002 (FOISA) and Data Protection Act 1998 have provisions entitling individuals to request information that is held by SPSO, but do not oblige the SPSO to keep information longer than is required for its purposes. In Schedule 1 Part 1 of the Data Protection Act 1998 the 5 th principle states that 'personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes'. These Acts, therefore, do not determine standard retention periods, but information that has been requested under FOISA or DPA but withheld by SPSO should not be destroyed until the time allowed for the requestor to request a review and/or appeal has lapsed. The National Archives and National Archives of Scotland have developed Codes of Practice in line with the Freedom of Information (Scotland) Act In the Records Management: Retention 1 Scottish Public Services Ombudsman Act 2002, section 10(1) Page 3 of 11
4 Scheduling, 7. Complaints Records, Section 3.1 states: 'The retention of records relating to complaints should be considered in the light of business requirements, taking account of the cost of retention and the use of the records in the future.' The Code requires policies to be in place on Retention, Disposal, Transfer and links to the Business Continuity Plan. In the absence of prescriptive legislation and regulations, the overriding determinant is what suits the business requirements of the organisation. An additional consideration is that long retention periods of paper files is a costly and ineffective way to manage casework knowledge and could be seen as a contravention of DPA 5 th principle if retention serves no business purpose. There are, however, cross referencing benefits to retaining some case information such as referencing multiple complaints by a complainant, linked complaints, and tracking complaint trends. This is achieved to a great degree by retaining summary information on each complaint in electronic form. 4. Ombudsmen and other organisations The table at Annex 2 compares casework document retention practices in similar organisations. The points to note are: there is considerable variation in practice between Ombudsmen organisations; some organisations identify precedent or special interest cases and then retain that information for longer periods, however some do not; there is clearly no single correct approach and it is for SPSO to formulate and maintain a policy which meets our statutory obligations as well as our own business needs. As the policies in comparable organisations and retention periods vary quite considerably, they provide no obvious model scenario for SPSO to adopt. The minimum retention period implemented by similar organisations surveyed is 14 months from date of closure. 5. SPSO casework retention and disposal periods Following consideration of the existing legislation, peer practice and business requirements of SPSO the retention and disposal times for SPSO casework is approved as follows: The Ombudsman and management reserve the right to identify any case where the information is to be retained beyond the recommended period. SPSO reports laid before the Scottish Parliament kept by the SPSO and the Scottish Parliament indefinitely in hard copy and electronic form, and are made available to the public in published form. Individual reports are also held by the complainant and Bodies under Jurisdiction. The physical case file is retained for 2 years after the last activity date 4. The file is then destroyed. The documents contained on the electronic file are destroyed after 3 years with no activity after last activity date. Except for surname and postcode, personal data (first name, address lines, telephone number, , etc) for the complainant, aggrieved and interested party is destroyed after 3 years with no activity after last activity date. Surname and postcode are required business information to 2 Freedom of Information (Scotland) Act Code of practice on Records Management. Prepared in consultation with the Scottish Information Commissioner and the Keeper of the Records of Scotland. Laid before the Scottish Parliament on 10 th November 2003 pursuant to Section 61(6) of the Freedom of Information (Scotland) Act November Last activity date includes case closed date, challenge closed date, post activity closed date or service delivery complaint closed date, which ever is the most recent. Page 4 of 11
5 assist with the identification of cases. All other case related information contained within the electronic fields of the case file is retained indefinitely. Corporate services will implement a monthly process for retaining and deleting records. This will be supported by the electronic case handling system (WorkPro) through: identifying cases due for sifting / deletion according to the policy; highlighting which files are currently subject to FOI/DPA/Challenge/Service Delivery Complaints; and listing all files destroyed. Details will include: case reference number; complaint's name; authority; closure reason; and confirmation that the case has been sifted/destroyed and date of sifting/destruction. 6. Other records The SPSO creates and receives a variety of records which are necessary for the carrying out the business of SPSO which are subject to more specific controls and regulations than is the case with complaints records. See Annex 3 for the table of retention periods for these records. Organisations do not have any discretion over the retention period for many types of record as the legislation dictates the required period. The table is based on the recommendations from the National Archives as referred to by The National Archives of Scotland. The schedules produced by the National Archives are for guidance and are not legal advice but, since they are based on legislation, deviation from them should only take place after careful and considered deliberation. 7. Disposal Secure arrangements for the disposal of materials will be assured. The following processes will be involved: identification of list of eligible records to be disposed according the archiving policy, ensuring precedents and other material for longer term retention are removed for secure storage; secure disposal of material in accordance with agreement with contractor; and updating and secure storage of disposal file. 8. Transfer of records to National Archives of Scotland (NAS) The NAS has arrangements with a number of organisations to receive their records and make them available to members of the public, normally after a defined period of time. Some information related to cases closed by the predecessor Ombudsmen is retained by NAS. 9. Monitoring and review The archiving policy will be reviewed every 12 months or as legislation or policy change dictates. Page 5 of 11
6 Annex 1: National Archives Records Management: Retention Scheduling 7. Complaints Records 1. Introduction 1.1 This guidance is aimed at Departmental Record Officers and staff in departments and agencies who deal with customer care and handle complaints about their organisation and its work. It reflects the current (2001) state of the law and best practice but does not represent legal advice. The Public Record Office (PRO) will endeavour to update the guidance in the light of changes in the law but responsibility for checking on more recent enactments rests with the reader. 1.2 The Government believes that the proper handling of complaints is central to its programme to modernise and improve public services. Complaints handling has to be built into an organisation's corporate and strategic plans, and covered in annual reports. The Freedom of Information Act 2000 includes a duty on all public authorities to publish their complaints procedures. 1.3 A complaint may be defined as "any expression of dissatisfaction that needs a response". It may be about service delivery or policy or maladministration. Detailed guidance on dealing with complaints is part of the Government's Service First programme and can be found at 2. Scope and Nature of the Records 2.1 The scope of complaints records may embrace three areas: internal complaints procedures independent complaints reviews complaints handled by the Parliamentary Ombudsman The last of these are not public records but may be copied to departments for information. The Parliamentary Ombudsman recognises that exchanges of correspondence between his Office and public record bodies investigated (including final results reports) become public records and may be available under the Public Records Acts. Some departmental papers may also have been prepared to answer enquiries or investigations from the Ombudsman. 2.2 Complaints fall into three broad categories: against standards of service against government or office policy on maladministration Many government departments and agencies now have client charters, setting out the level of service provided. These derive from the Government's Service First programme and earlier Charter Mark programmes, and form the basis of a complaints procedure. Maladministration is a failure to deal with matters properly or fairly and may involve: failure to follow proper procedures discourtesy Page 6 of 11
7 discrimination or injustice excessive delay not answering a complaint fully and promptly failure to apologise properly for mistakes 2.3 Complaints are generally dealt with in one of two ways: locally, through sections and individual members of staff centrally, through a special section or through a named Complaints Officer or sometimes with a blend of these two local ownership and replies with clear central monitoring systems that allow the identification of areas for improvement. 2.4 Records of complaints may be arranged in one or more of several classifications: Policy and Procedure including the complaints system, checklists, publicity, helpdesk, Departmental Complaints Officer role, monitoring the system Precedents Published complaints and statistics Reports Independent reviews Case files usually divided between enquiries and investigations Surveys 2.5 Information in case records would normally comprise the name and address of the person complaining the date of receipt of the complaint (which governs target times for reply) details of the complaint, including its category (for analysis purposes) remedy being sought by the person action to be taken on the complaint The handling of some of this information is subject to the provisions of the Data Protection Act See Data Protection Act 1998: A Guide for Records Managers and Archivists (PRO, 2000). 2.6 Increasingly records of complaints are created and maintained electronically, for example recording and monitoring, producing management reports, and measuring satisfaction by questioning users and analysing questionnaires. The retention guidelines in this booklet apply to records in all formats. 3. Retention of Complaints Records 3.1 The retention of records relating to complaints should be considered in the light of business requirements, taking account of the cost of retention and the use of the records in the future. Very few of these records are likely to be selected for permanent preservation; only those relating to very significant or historical cases are likely candidates. 3.2 The schedule below shows recommended periods for the retention of the various types of complaints records: Page 7 of 11
8 Item Disposal (maximum period) 1 Policy statements When superseded 2 System handbook/guide When superseded 3 Minutes of meetings of Complaints Committee, Service 10 years Standards Team, etc 4 Surveys 3 years Case records: 5 Enquiries 3 years 6 Investigations 10 years 7 Statistical reports 5 years 8 Reports on particular complaints or on categories of 3 years complaints 9 Precedents Review after 10 years 10 Register of Complaints 10 years Reviews: 11 Correspondence and papers 10 years 12 Reports 3 years 4. Other Publications and Further Information 4.1 The Public Record Office is currently working on four main collections of records management standards and guidance which aim to promote good practice in the management of public records throughout all stages of their life cycle: 4.2 Record Keeping This series includes standards on particular aspects of records management and also publications covering general records management principles. Current material forming part of this series is: RMS 1.1 File Creation [1998] RMS 2.1 Tracking Records [1999] RMS 3.1 Storage of Semi-Current Records [1999] RMS 3.2 Business Recovery Plans [2001] Human Resources [1999] Information Surveys [1999] Management, Appraisal and Preservation of Electronic Records (in two volumes - Principles and Procedures) [1999] Developing a corporate policy on electronic records [2000] Good practice in managing electronic records using Office 97 on a local area network [2001] 4.3 Acquisition and Appraisal This series contains publications relating to acquisition and disposition, retention scheduling and operational selection policies. Current material in this series is: Acquisition and Disposition Policies RMS 5.1 Disposal Scheduling Page 8 of 11
9 Retention Scheduling: 1. Buildings Records [1998] Retention Scheduling: 2. Personnel Records [2000] Retention Scheduling: 3. Accounting Records [1998] Retention Scheduling: 4. Health and Safety Records [1999] Retention Scheduling: 5. Contractual Records [2000] Retention Scheduling: 6. Project Records [2001] Retention Scheduling: 7. Complaints Records [2001] Selection of Case Files: Sampling Techniques [2001] Operational Selection Policies [ ]: OSP 1 Department of the Environment OSP 2 The Crown Estate OSP 3 Industrial Policy OSP 4 Use and Conservation of the Countryside for Recreational Purposes OSP 5 The Administration of Social Security OSP 6 Records created by and relating to Coroners OSP 7 The Welsh Office OSP 8 The Security Service 1909 OSP 9 Fiscal Policy OSP 10 Nature Conservation in Great Britain OSP 11 Nuclear Weapons Policy Developing an inventory of electronic records [2000] Evaluating information assets: appraising the inventory of electronic records [2001] 4.4 Access This series provides guidance on access, freedom of information, data protection and similar issues. Publications currently forming part of this series are: Access to Public Records [1999] Data Protection Act 1998: A Guide for Records Managers and Archivists [2000] 4.5 Preservation This series covers guidance on the preservation of records and the preparation of records for transfer to the Public Record Office, including their cataloguing, packing and labelling [series under development]. 4.6 Further information on these and other aspects of the management of public records can be obtained from: Records Management Department Public Record Office Kew Richmond Surrey TW9 4DU tel: fax: e mail: records-management@nationalarchives.gov.uk Page 9 of 11
10 Annex 2: Comparison table of Ombudsmen and other organisations Retention periods for complaints in other organisations Organisation Inquiries Cases assessed (screened) but not proceeded with Parliamentary & Health 3 years 10 years from Ombudsman from date date raised raised Commission for Local Administration in England Housing Ombudsman Service General Medical Council National Archives Guidelines Office of the Scottish Information Commissioner (May 2009) Investigations 10 years from date raised 14 months 14 months (closed files) (closed files) 3 months 6 months after landlord complies in full 6 months if 10 years if doctor closed not guilty of SPM 5 immediately. 50 years if doctor Otherwise guilty of SPM 3 years 10 years Comment Some exceptions to destruction. Nos. 1-50; precedents; specials and significant action in last year 3 years Precedents review after (maximum) (maximum) 10 years NB: This policy is currently under review (May 2009). Where a number is shown in the schedule below, this indicates the number of years a record should be held after the end of the financial year to which it applies. OSIC maintains records in electronic and paper format. Records reviews take place on an annual basis, shortly after the end of the financial year. OSIC Records Area Official records Electronic Assessment & Investigation case files Paper Assessment & Investigation case files Assessment report Decisions Practice recommendations Judicial review Enforcement Notice Decisions Retention Period 5 years 3 months Permanent preservation Permanent preservation Permanent preservation tbc Permanent preservation Permanent preservation 5 Serious Professional Misconduct Page 10 of 11
11 Annex 3: Non- complaints records and retention periods CATEGORY TYPE RETENTION PERIOD LEGISLATION/GUIDANCE Personnel Advertising Filling + 6 months Race Relations Act 1976; Sex discrimination Act 1975 & 1986; Disability Discrimination Act 1995 Successful applicant Transfer to staff file Race Relations Act 1976; Sex discrimination Act 1975 & 1986; Disability Discrimination Act 1995 Unsuccessful applicant Filling of vacancy + 6 months Race Relations Act 1976; Sex discrimination Act 1975 & 1986 Staff files Termination + 6 years Prescription and Limitation (Scotland) Act 1973 Salary advices Current financial year + 3 years FSA 1986 Pension records 72 years or 5 years from last action Retention Guidelines for Local Authorities. 6 Financial Annual accounts Permanent Retention Guidelines for Local Authorities. Annual budget Permanent Retention Guidelines for Local Authorities. Orders Creation + 6 years VAT Act 1994 Delivery & goods Creation + 6 years VAT Act 1994 received Health & Safety Risk assessment Review + 3 years Health & Safety at Work Act 1974 and associated regulations Control of hazardous substances File closure + 40 years As above Accident books Completion of book + 3 As above years Contracts etc End user requirement 6 years National Archives 7 Statements of interest 1 year National Archives Agreed specification 6 years from end of National Archives contract ITT 6 years National Archives Evaluation of tender Successful tenders 6 years after end of contract National Archives Prescription and Limitation (Scotland) Act 1973 Unsuccessful tender 1 year National Archives Signed contract 6 years from end of National Archives contract 8 Record of complaints 6 years from end of National Archives (about contract) contract Insurance policies Termination + 6 years Prescription and Limitation (Scotland) Act 1973 Insurance claims Termination + 6 years Prescription and Limitation (Scotland) Act 1973 General Policy statements Until superseded National Archives 6 Records Management Society. Retention Guidelines for Local Authorities National Archives. Records management: retention scheduling 5. Contractual Records. 8 It is suggested that contracts worth less than 5000 should not be kept for more than 2 years. It is also said that contracts for services should be retained for two years after the last payment Page 11 of 11
Retention and Disposal Policy
Retention and Disposal Policy Revised: Dec 2010 Approved: Dec 2010 Reviewed: Aug 2012 Updated: Dec 2013 Due for review: Dec 2015 1 Contents Introduction... 3 Statutory Obligations... 3 Legislative considerations
More informationPolicy and Procedure
Statement The Government of the Northwest Territories recognizes the importance of managing its recorded information in a manner that supports the delivery of programs and services and complies with existing
More informationCode of Practice on the discharge of the obligations of public authorities under the Environmental Information Regulations 2004 (SI 2004 No.
Code of Practice on the discharge of the obligations of public authorities under the Environmental Information Regulations 2004 (SI 2004 No. 3391) Issued under Regulation 16 of the Regulations, Foreword
More information1. Rebranding of the header and footer. Effective Date: 30 October 2017 Doc. Owner: Compliance Manager Issue: 3
COMPLAINTS POLICY Issue Number 3 Effective Date 30 October 2017 Amendments 1. Rebranding of the header and footer. Reason for Amendments 1. Companywide rebranding on all IMI material. INTRODUCTION This
More informationFRAMEWORK DOCUMENT Ministry of Justice and the Law Commission for England and Wales
FRAMEWORK DOCUMENT Ministry of Justice and the Law Commission for England and Wales Effective from July 2015 Framework Document Ministry of Justice and the Law Commission for England and Wales Effective
More informationCOMPLAINTS POLICY. Issue Number. Effective Date
COMPLAINTS POLICY Issue Number Effective Date 4 07 Feb 2018 Amendments 1) Incorporating End Point Assessment (EPA) activity. 2) Change under Before you Complain from 12 months to 6 months after the incident.
More informationPROCEDURE (Essex) / Linked SOP (Kent) Data Protection. Number: W 1011 Date Published: 24 November 2016
1.0 Summary of Changes 1.1 This procedure/sop has had an additional paragraph added at 3.8.6 relating to data processing of information by direct access to Athena. 2.0 What this Procedure/SOP is About
More informationJULY Scottish Police Authority. complaints audit
JULY 2014 Scottish Police Authority complaints audit 2013-14 section contents 1 background 2 introduction 3 methodology 4 findings and recommendations 5 conclusions 6 summary of recommendations Appendix
More informationAmendments to the CORPORATE GOVERNANCE volume of the. Authorised Records Disposal Practice
Amendments to the CORPORATE GOVERNANCE volume of the Authorised Records Disposal Practice Addition of new keyword 2 Assurance. Assurance Keyword 2 The activities associated with providing confidence that
More informationStandards of Service for Victims and Witnesses
Standards of Service for Victims and Witnesses 2018-19 Preface This document has been prepared by Police Scotland, the Crown Office and Procurator Fiscal Service, the Scottish Courts and Tribunals Service,
More informationDIVISION 2 DIVISION OF FINANCE - DEPARTMENT OF FINANCE
DIVISION 2 DIVISION OF FINANCE - DEPARTMENT OF FINANCE Chapter 10. Records Management Committee. 11. Federal Property and Administrative Services Act (Surplus Property). (No rules filed.) 12. Acceptance
More informationTHE EUROPEAN OMBUDSMAN JACOB SÖDERMAN
EN THE EUROPEAN OMBUDSMAN JACOB SÖDERMAN Dear reader, The Maastricht Treaty established the office of European Ombudsman to fight maladministration in the activities of Community institutions and bodies.
More informationFreedom of Information Act 2000 (Section 50) Decision Notice
Freedom of Information Act 2000 (Section 50) Decision Notice Date 12 November 2007 Public Authority: Gloucestershire NHS Primary Care Trust Address: 1250 Lansdowne Court Gloucester Business Park Gloucester
More informationDecision 076/ Mr David Laing and the Chief Constable of Fife Constabulary
Decision 076/2005 - Mr David Laing and the Chief Constable of Fife Constabulary Information relating to a road traffic accident Applicant: Mr David Laing Authority: The Chief Constable of Fife Constabulary
More informationFinancial Administration Act, Act,
Financial Administration Act, Act, 2003 2003 ARRANGEMENT OF SECTIONS Section PART I CONTROL AND MANAGEMENT OF PUBLIC FUNDS 1. Powers and responsibilities of the Minister 2. Duties of the Minister 3. Appointment
More informationPOLICE SERVICE OF SCOTLAND (PERFORMANCE) REGULATIONS 2014 GUIDANCE
POLICE SERVICE OF SCOTLAND (PERFORMANCE) REGULATIONS 2014 GUIDANCE INDEX 1 Performance Regulations... 3 1.1 Introduction... 3 1.2 Delegated authority... 3 1.3 Unsatisfactory performance... 4 1.4 Scope...
More informationPrivacy Notice (GDPR) Licensing Firearms
Privacy Notice (GDPR) Licensing Firearms Who we are: The Police Service of Scotland is a constabulary established under the Police and Fire Reform (Scotland) Act 2012. Its headquarters is located at Tulliallan
More informationCOMPLAINTS HANDLING POLICY
COMPLAINTS HANDLING POLICY A. PURPOSE The Region of Peel recognizes the importance of public feedback and welcomes complaints as a valuable form of feedback regarding our services, operations and facilities.
More informationPress Complaints Commission Halton House, 20/23 Holborn, London EC1N 2JD Telephone: Fax: Textphone:
Press Complaints Commission Halton House, 20/23 Holborn, London EC1N 2JD Telephone: 020 7831 0022 Fax: 020 7831 0025 Textphone: 020 7831 0123 (for deaf or hard of hearing people) Helpline: 0845 600 2757
More informationSelection procedure at the European Ombudsman's Secretariat
Opinion on a notification for prior checking received from the Data Protection Officer of the European Ombudsman regarding the "Recruitment of staff (officials/temporary staff/contract staff)" dossier
More informationDecision 059/2011 Ms Agnes McWhinnie and City of Edinburgh Council
Taxi-cab identification information Reference No: 201001995 Decision Date: 21 March 2011 Kevin Dunion Scottish Information Commissioner Kinburn Castle Doubledykes Road St Andrews KY16 9DS Tel: 01334 464610
More informationB 3 BOARD OF REGENTS MEETING. Open Government Training. For information only BACKGROUND
BOARD OF REGENTS MEETING B 3 Open Government Training For information only BACKGROUND The Open Government Training Act was enacted by the 2014 Washington State Legislature and became effective on July
More informationFreedom of Information Policy
Audience Named person responsible for monitoring Freedom of Information Policy All Staff & Governors Head Agreed by Personnel Committee June 2015 Agreed by Governing Body July 2015 Date to be Reviewed
More informationFreedom of Information Policy, Procedures and Requests
Freedom of Information Policy, Procedures and Requests Last reviewed: February 2017 This document applies to all academies and operations of the Vale Academy Trust. The following related document(s) can
More informationArbitration and Mediation Services (Equality) Bill [HL]
Arbitration and Mediation Services (Equality) Bill [HL] CONTENTS PART 1 AMENDMENTS TO THE EQUALITY ACT 2010 1 Providing arbitration services 2 Arbitration services: consequential amendments PART 2 AMENDMENTS
More informationAnnual Report
Annual Report 2015-16 Judicial Conduct Investigations Office Royal Courts of Justice 81 & 82 Queens Building Strand London WC2A 2LL Telephone: 020 7073 4719 Email: inbox@jcio.gsi.gov.uk Published: 2016
More informationComplaints about the Police Standard Operating Procedure
Complaints about the Police Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information Publication Scheme. It should not be
More informationBOM/BSD 31/ August 2013 BANK OF MAURITIUS. Guidelines on Complaints Handling Procedures
BOM/BSD 31/ August 2013 BANK OF MAURITIUS Guidelines on Complaints Handling Procedures August 2013 1. Introduction One of the objects of the Bank is to ensure the stability and soundness of the financial
More informationDecision 021/2005 Mr Michael Collie and the Common Services Agency for the Scottish Health Service
Mr Agency for the Scottish Health Service Childhood leukaemia statistics in Dumfries and Galloway Reference No: 200500298 Decision Date: 26 May 2010 Kevin Dunion Scottish Information Commissioner Kinburn
More informationFunctional Schedules for North Carolina State Agencies
Functional Schedules for North Carolina State Agencies Functional Schedules In 2015, the Records Analysis Unit of the Government Records Section at the State Archives of North Carolina (SANC) began a project
More informationAGENCY SPECIFIC RECORD SCHEDULE FOR: Lieutenant Governor, Office of
Issued to: Lieutenant Governor, Office of Last Revised: 12/13/2016 Vermont State Archives and Records Administration Vermont Office of the Secretary of State AGENCY SPECIFIC RECORD SCHEDULE FOR: Lieutenant
More informationThe European Code of Good Administrative Behaviour
The European Code of Good Administrative Behaviour The European Ombudsman en The European Code of Good Administrative Behaviour The European Ombudsman European Communities, 2005 All rights reserved. Reproduction
More informationHigher National Unit Specification. General information for centres. Criminal Justice System in Scotland. Unit code: F0EB 35
Higher National Unit Specification General information for centres Unit title: Criminal Justice System in Scotland Unit code: F0EB 35 Unit purpose: This Unit is designed to enable candidates to analyse
More informationComplaints Policy. Policy: Complaints Policy Effective Date: December 2014 Revision Number : 3.0 Revised: January 2018
Complaints Policy Policy: Complaints Policy Effective Date: December 2014 Revision Number : 3.0 Revised: January 2018 Reviewable: As required Author: Educate HR/Senior Team Revision History Revision Number
More informationVictims Rights and Support Act 2013 No 37
New South Wales Victims Rights and Support Act 2013 No 37 Contents Part 1 Part 2 Preliminary Page 1 Name of Act 2 2 Commencement 2 3 Definitions 2 Victims rights Division 1 Preliminary 4 Object of Part
More informationNORTHEAST MISSOURI AREA AGENCY ON AGING BYLAWS ARTICLE I: NAME AND PURPOSE
1 1 1 1 1 1 0 1 0 1 0 1 NORTHEAST MISSOURI AREA AGENCY ON AGING BYLAWS ARTICLE I: NAME AND PURPOSE Section 1. The name of the organization shall be Northeast Missouri Area Agency on Aging (hereafter NEMO
More informationHow we use Personal Information
How we use Personal Information Introduction This document explains how Essex Police obtains, holds, uses and discloses information about people - their personal information 1 -, the steps we take to ensure
More informationCirencester Housing Limited Complaints Policy
Complaints Policy Document History Version Date Change By 1.0 3/8/17 Board approved amendments incorporated M Margrie Approvals Version Date Approved By Equality & Diversity Impact Analysis (Note minute
More informationThe OIA for Ministers and agencies
The OIA for Ministers and agencies A guide to processing official information requests The purpose of this guide is to assist Ministers and government agencies in recognising and responding to requests
More informationFreedom of Information Act 2000 (Section 50) Decision Notice
Freedom of Information Act 2000 (Section 50) Decision Notice Date: 05 May 2011 Public Authority: Address: Ministry of Justice 102 Petty France London SW1H 9 AJ Summary The complainant requested information
More informationPRACTICE DIRECTION [ ] DISCLOSURE PILOT FOR THE BUSINESS AND PROPERTY COURTS
Draft at 2.11.17 PRACTICE DIRECTION [ ] DISCLOSURE PILOT FOR THE BUSINESS AND PROPERTY COURTS 1. General 1.1 This Practice Direction is made under Part 51 and provides a pilot scheme for disclosure in
More informationNEW MEXICO CHARTER SCHOOL EDUCATIONAL SERVICE ASSOCIATION BYLAWS
NEW MEXICO CHARTER SCHOOL EDUCATIONAL SERVICE ASSOCIATION BYLAWS ADOPTED: July 24, 2013 EFFECTIVE: July 24, 2013 REVISED: 1 TABLE OF CONTENTS BYLAWS Table of Contents I. FOUNDATIONS AND BASIC COMMITMENTS...
More informationGuidance on the RIBA Code of Practice for Chartered Practices - complaint procedures.
Guidance on the RIBA Code of Practice for Chartered Practices - complaint procedures. Foreword The RIBA is a chartered professional body formed to advance architecture by demonstrating benefit to society
More informationEuropean College of Business and Management Data Protection Policy
European College of Business and Management Data Protection Policy 1. INTRODUCTION 1.1 The European College of Business and Management (ECBM) is committed to full compliance with the Data Protection Act
More informationGeneral Pre-Action Protocol. The Advice Services Alliance s response to the Lord Chancellor s Department s consultation paper
advice services alliance courts & tribunals policy response General Pre-Action Protocol The Advice Services Alliance s response to the Lord Chancellor s Department s consultation paper ASA January 2002
More informationGuidance Notes for CISAS Subscribers. (2015 edition)
Guidance Notes for CISAS Subscribers (2015 edition) What is CISAS? CISAS is one of two Ofcom-approved dispute resolution schemes for the communications sector. All Communications Providers (CPs) providing
More informationFREEDOM OF INFORMATION POLICY
FREEDOM OF INFORMATION POLICY Approved: October 2014 Review due: October 2017 FREEDOM OF INFORMATION POLICY 1. Introduction The Southfield Grange Trust is committed to the Freedom of Information Act (FoI)
More informationDecision 215/2013 Mr Nigel Dale and Aberdeen City Council. Social work policies and procedures. Reference No: Decision Date: 2 October 2013
Social work policies and procedures Reference No: 201301801 Decision Date: 2 October 2013 Rosemary Agnew Scottish Information Commissioner Kinburn Castle Doubledykes Road St Andrews KY16 9DS Tel: 01334
More informationGRS : Accounting Records
Issued to: All Agencies GRS-1000.1002: Accounting Records Last Revised: 1/26/2011 Vermont State Archives and Records Administration Vermont Office of the Secretary of State www.vermont-archives.org/records/schedules
More informationCharter. Energy & Water Ombudsman (NSW) Limited. March 2012 and subsequent amendments
Charter Energy & Water Ombudsman (NSW) Limited March 2012 and subsequent amendments 1 Contents 1. DEFINITIONS AND INTERPRETATION 3 2. RESPONSIBILITIES OF EWON 4 3. DELEGATION POWERS 4 4. ENQUIRIES AND
More informationSUBJECT ACCESS REQUEST
DATA PROTECTION ACT 1998 SUBJECT ACCESS REQUEST Procedure Manual Page 1 of 22 Invest NI 1. Introduction 1.1 What is a Subject Access Request? 1.2 Routine Requests 1.3 What is an individual entitled to?
More informationBrussels, 16 May 2006 (Case ) 1. Procedure
Opinion on the notification for prior checking received from the Data Protection Officer (DPO) of the Council of the European Union regarding the "Decision on the conduct of and procedure for administrative
More information10 Strategy and Governance Records Retention Schedule University of Portsmouth 2018
10 Strategy and Governance Records Retention Schedule University of Portsmouth 2018 Contents 10.1. Board of Governors... 2 10.1.1. Legal Framework and Terms of Reference... 2 10.1.2. Governors: Personal
More informationThe Freedom of Information (Jersey) Law, 2011
Retention and destruction of requested information The Freedom of Information (Jersey) Law, 2011 Published: January 2015 Brunel Hose, Old Street, St.Helier, Jersey, JE2 3RG Tel: (+44) 1534 716530 Email:
More informationSHEPHERDS BUSH HOUSING GROUP COMPLAINTS POLICY
(UNCONTROLLED WHEN PRINTED) SHEPHERDS BUSH HOUSING GROUP 1. INTRODUCTION Shepherds Bush Housing Group (SBHG) includes Shepherds Bush Housing Association (SBHA) and Staying First. Shepherds Bush Housing
More informationGeneral guidance on EFSA procurements
General guidance on EFSA procurements For potential tenderers when considering the submission of a tender in response to a procurement procedure of the European Food Safety Authority Updated February 206
More informationEuropean Parliamentary
European Parliamentary election European Parliamentary election on 23 May 2019: guidance for Regional Returning Officers in Great Britain Translations and other formats For information on obtaining this
More informationDecision 287/2013 Mr Stewart V. Mackenzie and Perth and Kinross Council
Decision 287/2013 Mr Stewart V. Mackenzie Handling of request and request for review Reference No: 201302251 Decision Date: 16 December 2013 Rosemary Agnew Scottish Information Commissioner Kinburn Castle
More informationEnvironmental Information Regulations Decision Notice
Environmental Information Regulations 2004 Decision Notice Date: 4 August 2011 Public Authority: Address: Carmarthenshire County Council County Hall Carmarthen Carmarthenshire SA31 1JP Summary The complainant
More informationGOVERNMENT OF ONTARIO COMMON RECORDS SERIES LEGAL SERVICES. February 5, 2009 ARCHIVES OF ONTARIO
GOVERNMENT OF ONTARIO COMMON RECORDS SERIES February 5, 2009 These series will assist legal services branches in Ontario Government public bodies in managing the retention and disposition of public records
More informationService Procedure THE SEIZURE, RETENTION AND DISPOSAL OF EVIDENCE RELATED PROPERTY
Service Procedure THE SEIZURE, RETENTION AND DISPOSAL OF EVIDENCE RELATED PROPERTY SP Identification Number 9/15 Protective Marking Not Protectively Marked Policy Ownership: Department Service Improvement
More informationAgriculture Bill [AS AMENDED IN PUBLIC BILL COMMITTEE] CONTENTS PART 1
[AS AMENDED IN PUBLIC BILL COMMITTEE] CONTENTS PART 1 NEW FINANCIAL ASSISTANCE POWERS 1 Secretary of State s powers to give financial assistance 2 Financial assistance: forms, conditions, delegation and
More information1.You contend that the Agency is not in fact in control of the relevant data.
Director, Agency Records Modernisation Programme Home Office UK Border Agency 11 th Floor Lunar House 40 Wellesley Road CROYDON CR9 2BY Sophie Barrett-Brown Chair, Immigration Law Practitioners Association
More informationUnacceptable, Persistent or Unreasonable Actions by Complainers
Unacceptable, Persistent or Unreasonable Actions by Complainers Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information
More informationPublic Services Ombudsman (Wales) Bill
Public Services Ombudsman (Wales) Bill i ACCOMPANYING DOCUMENTS Explanatory Notes and an Explanatory Memorandum are printed separately. Public Services Ombudsman (Wales) Bill [AS INTRODUCED] CONTENTS PART
More informationPublic Services Ombudsman Act (Northern Ireland) 2016
Public Services Ombudsman Act (Northern Ireland) 2016 CHAPTER 4 10.00 Public Services Ombudsman Act (Northern Ireland) 2016 CHAPTER 4 CONTENTS PART 1 THE NORTHERN IRELAND PUBLIC SERVICES OMBUDSMAN 1.
More informationDecision 010/2011 Mr Keith Knowles and the Scottish Court Service
Audio tapes of Fatal Accident Inquiry Reference No: 201001324 Decision Date: 12 January 2011 Kevin Dunion Scottish Information Commissioner Kinburn Castle Doubledykes Road St Andrews KY16 9DS Tel: 01334
More informationINTRODUCTION AUDITOR'S REPORTS ON COMPLIANCE
INTRODUCTION This Legal Compliance Audit Guide was prepared by the Office of the State Auditor pursuant to Minn. Stat. 6.65, in consultation with representatives from the Attorney General s Office, towns,
More informationFreedom of Information Act Policy
Freedom of Information Act Policy Revision Revision Date Owner Reference Comment 00 9 June 2011 Head of Library EXEC-POL-001 Format & Revised Revision 00 Page 1 Change Ref. Policy and Procedures Contents
More informationFreedom of Information Act 2000 (Section 50) Decision Notice
Freedom of Information Act 2000 (Section 50) Decision Notice Date: 9 December 2010 Public Authority: Middlesbrough Council Address: PO Box 99 Town Hall Middlesbrough TS1 2QQ Summary The complainant requested
More informationDATA PROTECTION ACT 1998 SUPERVISORY POWERS OF THE INFORMATION COMMISSIONER MONETARY PENALTY NOTICE
DATA PROTECTION ACT 1998 SUPERVISORY POWERS OF THE INFORMATION COMMISSIONER MONETARY PENALTY NOTICE To: IAG Nationwide Limited Of: 24-26 Greek Street, Stockport SK3 8AB 1. The Information Commissioner
More informationTransferring Records to the State Records Center
Transferring Records to the State Records Center I. OVERVIEW/DESCRIPTION Effective Date: June 23, 2009 Revised: December 6, 2017 (Procedure VSARA0008) The State Records Center provides low-cost, secure
More informationCHAPTER 1 RECORDS RETENTION AND DISPOSITION
Page 1 of 15 Official City of Los Angeles Charter (TM) and Administrative Code (TM) ADMINISTRATIVE CODE DIVISION 12 RECORDS CHAPTER 1 RECORDS RETENTION AND DISPOSITION CHAPTER 1 RECORDS RETENTION AND DISPOSITION
More informationApplicant: Mr Norman Brown Authority: The Chief Constable of Strathclyde Police Case No: and Decision Date: 26 July 2007
122/2007 Mr Norman Brown and the Chief Constable of Strathclyde Police Request for information relating to complaints made by Mr Brown Applicant: Mr Norman Brown Authority: The Chief Constable of Strathclyde
More informationHow we use Personal Information
How we use Personal Information Introduction This document explains how British Transport Police obtains, holds, uses and discloses information about people - their personal information 1 -, the steps
More informationFrequently Asked Questions for Municipalities LOCAL GOVERNMENT BODIES RECORDS
Frequently Asked Questions for Municipalities The Freedom of Information and Protection of Privacy (FOIP) Act aims to strike a balance between the public s right to know and the individual s right to privacy,
More informationPHYSICAL RECORDS DISPOSITION PROCEDURE
PHYSICAL RECORDS DISPOSITION PROCEDURE This procedure is governed by its parent policy. Questions regarding this procedure are to be directed to the identified Procedure Administrator. Functional Category:
More informationPrivacy Notice (GDPR) - Vetting
Privacy Notice (GDPR) - Vetting Who we are: The Police Service of Scotland is a constabulary established under the Police and Fire Reform (Scotland) Act 2012. Its headquarters is located at Tulliallan
More informationCHAPTER 5.14 PUBLIC RECORDS
CHAPTER 5.14 PUBLIC RECORDS SECTIONS: 5.14.010 Purpose 5.14.020 Public Records--Court Documents--Not Applicable 5.14.030 Definitions 5.14.040 County Formation and Organization 5.14.050 County Procedures--Laws--Benton
More informationDecision 221/2010 Mr Gavin Catto and Aberdeen City Council. Failure to respond to a request and request for review
Mr Failure to respond to a request and request for review Reference No: 201001913 Decision Date: 22 December 2010 Kevin Dunion Scottish Information Commissioner Kinburn Castle Doubledykes Road St Andrews
More informationPUBLIC INTEREST DISCLOSURE POLICY
1 Policy Statement At Tourism and Events Queensland (TEQ), we believe that Public Interest Disclosures (PIDs) and the ability to make such disclosures without retaliation or reprisal is critically important,
More informationDecision 100/2010 Mr John McClelland and City of Edinburgh Council
Failure to respond to requirement for review Reference No: 201001027 Decision Date: 16 June 2010 Kevin Dunion Scottish Information Commissioner Kinburn Castle Doubledykes Road St Andrews KY16 9DS Tel:
More informationTHE PIGGOTT SCHOOL FREEDOM OF INFORMATION POLICY AND GUIDANCE
THE PIGGOTT SCHOOL...to be a school which inspires and encourages the highest achievement FREEDOM OF INFORMATION POLICY AND GUIDANCE Date last reviewed: Summer term 2017 Responsibility: Headteacher and
More informationAMENDED BYLAWS OF SECURITIES AND EXCHANGE COMMISSION HISTORICAL SOCIETY (a District of Columbia nonprofit corporation) SECTION 1 NAME AND OFFICES
AMENDED BYLAWS OF SECURITIES AND EXCHANGE COMMISSION HISTORICAL SOCIETY (a District of Columbia nonprofit corporation) (Amended September 21, 2011) SECTION 1 NAME AND OFFICES Section 1.1 Name. The name
More informationPark View Primary School
Policy on the Freedom of Information Act Responsibility: Contents: It is the responsibility of the Governors to ensure procedures are in place to ensure that the school handles information requests covered
More informationGENERAL REQUIREMENTS INTRODUCTION
DESIGN MANUAL FOR ROADS AND BRIDGES VOLUME 0 SECTION 1 INTRODUCTION AND GENERAL REQUIREMENTS INDEX AND INTRODUCTION PART 2 GD 01/15 INTRODUCTION TO THE DESIGN MANUAL FOR ROADS AND BRIDGES (DMRB) SUMMARY
More informationThe Freedom of Information and Protection of Privacy Act
FREEDOM OF INFORMATION AND 1 The Freedom of Information and Protection of Privacy Act being Chapter of the Statutes of Saskatchewan, 1990-91, as amended by the Statutes of Saskatchewan, 1992, c.62; 1994,
More informationComplaints Handling Policy for Luxembourg Investment Solutions S.A.
Complaints Handling Policy for Luxembourg Investment Solutions S.A. 1 16. Complaints Handling Policy 16.1 Introduction To comply with the provisions of CSSF Regulation 16-07 and Circular 14/589, the internal
More informationUnigestion UK Limited Complaints Management Policy
Unigestion UK Limited Complaints Management Policy December 2017 Table of contents 1. INTRODUCTION... 3 2. WHAT IS A COMPLAINT?... 3 3. WHO CAN FILE A COMPLAINT?... 3 4. HANDLING COMPLAINTS... 3 5. PUBLICATION
More informationMerrydale Infant School Freedom of Information Act
Merrydale Infant School Freedom of Information Act Chair s signature Head s signature Date Review date. 1 Explanatory Notes Governing bodies are responsible for ensuring that schools comply with the Freedom
More informationLIABILITY AND ACCOUNTABILITY. (Ombudsman) ANNUAL REPORT UK. (July 2011) Dr Richard KIRKHAM 1
LIABILITY AND ACCOUNTABILITY (Ombudsman) ANNUAL REPORT - 2011 - UK (July 2011) Dr Richard KIRKHAM 1 INDEX 1. OMBUDSMAN SCHEMES IN THE UK 1.1 The different ombudsman schemes 1.2 The roles of the ombudsmen
More informationDecision 012/2008 Councillor Paul Welsh and North Lanarkshire Council
Decision 012/2008 Councillor Paul Welsh and North Lanarkshire Council Details of advertised vacancies and status of successful applicants Applicant: Councillor Paul Welsh Authority: North Lanarkshire Council
More informationHuman Trafficking and Exploitation (Further Provisions and Support for Victims) Bill [HL]
Human Trafficking and Exploitation (Further Provisions and Support for Victims) Bill [HL] CONTENTS PART 1 OFFENCES Offences and aggravating factors 1 Human trafficking offences 2 Aggravating factors 3
More informationDecision Notice. Decision 176/2016: Mr Roy Mackay and Scottish Borders Council. Archiving of s
Decision Notice Decision 176/2016: Mr Roy Mackay and Scottish Borders Council Archiving of emails Reference No: 201600260 Decision Date: 16 August 2016 Summary On 25 June 2015, Mr Mackay asked Scottish
More informationand Reasons see R.H.P. Extra., dated 25 th August, 2006, p and 3988.
THE HIMACHAL PRADESH PUBLIC RECORDS ACT, 2006 ARRANGEMENT OF SECTIONS Sections: 1. Short title. 2. Definitions. 3. Powers of the State Government. 4. Prohibition against taking of public records out of
More informationDisciplinary & Dispute Resolution Procedures
Disciplinary & Dispute Resolution Procedures RCSA, PO Box 18028, Collins Street East, Victoria 8003 Australia T: +61 3 9663 0555 F: +61 3 9663 5099 E: ethics@rcsa.com.au www.rcsa.com.au ABN 41 078 60 6
More informationPOLICE SCOTLAND COUNTER CORRUPTION UNIT INDEPENDENT ENQUIRIES AND ORGANISATIONAL LEARNING - UPDATE
16 February 2018 Your Ref: Our Ref: John Finnie MSP Convener Justice Sub-Committee - Policing Room T2.60 The Scottish Parliament EDINBURGH EH99 1SP Alan Speirs Assistant Chief Constable Professionalism
More informationFinancial Redress for Maladministration
Financial Redress for Maladministration Special Payment Scheme: Policy and Guiding Principles April 2012 This guide replaces all previous versions and applies to all special payment decisions made on or
More informationAGENCY SPECIFIC RECORD SCHEDULE FOR: Vermont Parole Board
Issued to: Vermont Parole Board Published: 3/6/2013 Vermont State Archives and Records Administration Vermont Office of the Secretary of State www.vermont-archives.org/records/schedules AGENCY SPECIFIC
More informationCustomer Compliments and Complaints Policy
Date approved: Approved by: People and Places Committee 1. Introduction and Background 1.1 Southway Housing Trust (Southway) is committed to providing excellent services to the tenants living within our
More information