THE MUNICIPAL CO-OP. BANK LTD. MUMBAI TENDER NOTICE. Tender Document for 2 years Support of Routers and Manageable Switch

Transcription

1 THE MUNICIPAL CO-OP. BANK LTD. MUMBAI TENDER NOTICE Tender Document for 2 years Support of Routers and Manageable Switch Cost of the Tender - Rs. 500/- ( Rupees Five Hundred Only )

2 Invitation for tender offers The Municipal Co-op. Bank Ltd. Mumbai invites sealed tenders from reputed authorized certified partners of Cisco for the comprehensive annual maintenance for Routers, Switches. Bank s Requirements The Municipal Co-op. Bank Ltd. has a Head Office situate at Municipal Bank Bhavan 245, P.D mello Road, Fort Mumbai hereinafter referred to as MCB Objective of this RFP is to support 27 Routers and 2 manageable switch for our Bank s Head Office in accordance with technical specifications and quantity given in the RFP. A complete set of tender document may be purchased by the eligible bidder upon payment of a nonrefundable fee of Rs. 500/- (Rupees Five Hundred only) by demand draft from any Scheduled Bank, in favour of The Municipal cooperative Bank Ltd. Mumbai and payable at Mumbai. The copy of tender document should be obtained from the head office of The Municipal co-operative Bank Ltd. Mumbai on all working days in person. Cost of Tender Copy Rs. 500/- Earnest Money Deposit (EMD) Rs. 15,000 Date of commencement of sale of tender document Last Date and Time for receipts of tender offers Upto 3.00 p.m. Opening of offers Address of Communication General Manger ( I/c) The Municipal co-operative Bank Ltd. Mumbai, 245, P.D mello Road, Fort, Mumbai address mcb.itcell@mcbmumbai.com Contact Telephone Numbers Ext.852/853 Bids to be given to General Manager ( I/c ) The Municipal Co-operative Bank Limited. Mumbai You can also download the Tender document from our Website 2

3 Earnest Money Deposit mentioned above as a Demand Draft favouring THE MUNICIPAL CO- OPERATIVE BANK LTD. MUMBAI-" must accompany all tender offers (technical bid) as specified in this tender document. Terms and Conditions and scope of work for submitting the tender offer are described in this tender document. General Manager ( I/c ) The Municipal co-operative Bank Ltd. Mumbai 3

4 About The Municipal co-operative Bank Ltd. Mumbai The Municipal co-operative Bank Ltd. Mumbai, established as a Co-operative Bank having 22 Branches and Head office within jurisdiction of Greater Mumbai. Bank has deposit of Rs.1891 Crores and Advances of Rs.1492 Crores and has Core Banking implemented across all its Branches from C-edge Technologies Limited Instructions to Tenderer The Instructions which are required for participating in this tender are defined below for the guidance of tenderer(s). 1. The tenders must be enclosed in sealed covers subscribing thereon the name of the work as mentioned in the tender notice and must be deposited in tender box in the Bank on following address General Manager ( I/c ) The Municipal co operative Bank Ltd., Mumbai, The Municipal Bank Bhavan, 245, P.D mello Road, Fort, Mumbai Not later than the time and date as mentioned in tender notice. The tenders will be opened at stipulated time in presence of committee members. Tenderer or their authorized representatives are not allow to remain present while tender opening. Tenders which are received after the date and time specified are liable to be rejected. 2. Tenders containing overwriting, additions, alterations, erasures, obliteration and other defects are liable to be rejected. All corrections made by the tenderer should be properly attested by the tenderer. If the bidder(s) want to specify any special conditions or furnish any additional information by way of clarifications, amplifications etc., they may do so in a covering letter only and in no case make any alterations or corrections in the tender documents. 3. The bidder(s) shall sign every page of tender document and submit the tender document intact. If the tender is filled by a firm in partnership, it shall signed by all the partners of the firm. A certified copy of the partnership deed, current address of the firm and the full names and current addresses of all the partners of the firm shall also accompany with the tender. If the tender is signed under a power of attorney for the firm, a certified copy of the power of attorney shall accompany with the tender. 4

5 4. The bidder shall quote for all items of price mentioned in Annexure-A. The value quoted shall be in whole numbers and not in fraction. Wherever there is difference between the rates quoted in figures and in words, the rates quoted in words only will prevail. 5. The bidder(s) shall also send attested Photostat copies of documents like deed, articles and memorandum of association, certificate of incorporation, memorandum of understanding in respect of consultancy /collaboration proposal, partnership deed etc., along with the tender. However, the Bank may demand production of the entire original document as may be considered necessary. 6. The tenderer(s) is/are required to produce along with his/their tender an authorized copy of the Income Tax Clearance certificate or a sworn affidavit duly countersigned by the Income Tax Officer to the effect that he has/they have no taxable income. 7. Minimum Eligibility Criterion for the Bidder: a. The vendor submitting the offers should be a Registered Company. The Company should be in sound financial condition as judged by the Bank. A copy of the immediate previous two financial years ( & ) audited balance sheets and profit & loss account must be submitted along with the offer. b. The vendor must have experience in installation / maintenance of Cisco Routers and switches c. The vendor must have service center in Mumbai e. The Companies /bidder(s) banned or blacklisted by Banks/Govt. Institutions in India will not be eligible to participate. An undertaking to this effect signed by authorized signatory has to be submitted. f. Bank s decisions on Technical experience applicability and Certificates will be binding, and no representations on this subject will be accepted. 8) Earnest Money Deposit (EMD) - a) Earnest Money Deposit amount shall be in the form of Pay Orders /Demand Draft /Banker's cheque from Nationalized /Scheduled Bank (other than Co-operative), payable at Mumbai. This is Interest free deposit in hands of Bank b) Earnest Money Deposit from International banks will not be accepted. c) The Earnest money is to be deposited in favour of The Municipal co operative Bank Ltd., Mumbai. d) The earnest money deposited by the unsuccessful Bidder(s) will be returned. The earnest money deposited by the successful Bidder will be retained as a part of Security Deposit and will be returned one month after completion of contract. 5

6 9) VALIDITY: The bidder(s) shall keep their offer open for minimum period of 90 days, from date of opening of tender, as indicated in Instructions to Tenderers, within which period bidder(s) cannot withdraw his offer, subject to period being extended further, as required by mutual agreement from time to time. Any contravention of the above condition will render the bidder(s) liable for forfeiture of entire amount of Earnest Money Deposit. 10 ) The bidder(s) should not stipulate any contrary special conditions, while submitting his tender. In such an eventuality, Bank reserves the right to summarily reject such tender(s) without assigning any reason whatsoever. The bidder(s) should submit the tender in conformity with given tender conditions and specifications. Technical deviation to be properly explained in deviation statement. 11) The contractor shall submit his tender only after carefully examining the whole of the tender documents and the conditions of tender and of contract, scope of work, etc. If necessary, the bidders are advised to inspect the site before quoting. 12) All submission of Proposals must be signed by an authorized person / representative of the company submitting the Proposal. 11) The successful bidder shall be required to execute an Agreement with Bank. 13) Payment Terms: The payment terms shall be as stipulated in Special Conditions of Contract enclosed. 14) Non-compliance with any of the conditions set forth in these tender documents is liable to result in the contract being terminated. 15) The authority for acceptance of the bid will rest with the Bank, which does not bind itself to accept the lowest or any other tender nor does it undertake to assign reasons for declining to consider any particular tender or tenders. 16) Disputes, if any, that may arise during the currency of the contract; the decision of Competent Authority of BANK will be final Special conditions A contractor shall deem to have full knowledge of installations whether he inspected it or not. The contractor shall attend unlimited breakdown calls immediately on receipt of compliant. The scopes of this contract include all major /minor repairs to tendered items. No spares or any other items will be supplied by the BANK. Well trained certified engineers & Hardware and Software are to be arranged by the contractor. All spares to be used in this work shall be genuine spare parts and the same shall be proceeding 6

7 from the authorized dealer or Manufacturer. It has to be ensured by the contractor that all the Routers, Switches, Network Cards and modules are always in working condition. Any breakdown or defects shall be attended to immediately. If for any reason, the Router/Switch is not operational necessary standby shall be provided in case of emergency. Service offered under this contract shall be in accordance with the service instructions and standard practice of original manufacture. AMC for Routers & Switches Page 8 of 12 The contractor shall maintain services log book and record the nature of service rendered during each trouble shoot by the service representative and the same shall be duly got signed by the official in charge of BANK. BANK reserves the right to terminate the contract without assigning any reasons, if the annual comprehensive maintenance and services are found dissatisfactory. Bidder shall intimate their PAN Number and GSTIN No. in the quotes. Contractor shall provide unlimited telephonic and web-based support through the 24/7 Global Support Centre. The Support Center shall simulate problems and provide online assistance to BANK. Well trained and certified engineer shall visit Bank to resolve the problem reported. The typical activities covered under onsite maintenance shall be problem diagnosis, resolution by restore/repair/replacement, user assistance, installation of updates, patches provided by the vendor on the system apart from the knowledge base for technical information relevant to the BANK products. If a part is identified as the cause for the malfunction, the same when repairable shall be attempted by the vendors. If a part is to be replaced immediately, it shall be attempted by the vendors. If a part is to be replaced immediately, it shall be done with a functionally equivalent part of the vendors. However in the long run vendors shall provide the same make and configuration free of cost The GST registration of vendors under Mumbai is mandatory. Delay/wrong/non-payment of GST/any applicable taxes may attract legal action against vendor. Any such loss arises to the Bank due to vendor negligence, vendor has to make good the same at his risks & cost 7

8 The Bank is in requirement of the following Hardware equipments details specifications are given in Annexure A Annexure - A (BRANCH) Sr. No. Details Qty 1 Cisco 1905 Routers 25 Annexure - B Sr. Details Qty No. 1 Cisco 2951 Routers 2 2 Catalyst 2960 S 2 ( Manageable switch) 8

9 Terms & Conditions The tender offer must be valid for 180 days. Any offer falling short of the validity period is liable for rejection. Purchaser's Right to accept any offer and to reject any or all offers. The purchaser reserves the right to accept or reject any tender offer, and to annual the tendering process and reject all tenders at any time prior to award of contract, without thereby incurring any liability to the affected tenderers or any obligation to inform the affected tenderers of the grounds for the purchaser's action. All articles supplied/services rendered by the contractors in accordance with this contract shall be of the best quality of their respective kinds, in accordance with the bank specifications. The equipment supplied will be of the exact size, kind and description required by bank and shall be subject to the approval, and in case of their not being approved, shall be liable to be rejected. Maintenance Service: The Support service shall be prompt & effective. The call resolution schedule will be as follows Sr. No. Particulars 1 Routers and Switch - Failed component should be repaired or replaced or standby arrangement be provided. Maximum permitted time schedule for call resolution from the time of logging of the call from the location. Within 2 hours Nature of Maintenance service: The annual maintenance service will be on comprehensive basis for all the locations of the bank and on 24X7 basis If the equipment is taken for repairs and found non repairable then the standby equipment provided on temporary basis will automatically be treated as permanent replacement. While providing permanent or temporary replacement due to non availability of the particular equipment of particular capacity in the market, if the vendor is required to install higher capacity equipment which is available in the market then the vendor should immediately replace the same at no additional cost to MCB. The repaired, replaced material or standby material may be rejected if not found as per bank requirements or is found in non-working condition and the decision of the General Manager shall be final & binding on the contractor. In case of such rejection by bank, it is the responsibility of the vendor to immediately make alternate arrangement so that equipment should be made functional smoothly. Terms of Payment and Submission of bills : The payment will be released on completion of quarterly i.e., completion 3 months period present his/their bills in duplicate to the Bank within 8 days after the satisfactory completion of maintenance contract services and he will be liable for payment if the services provided by the contractor within the said period are satisfactory.

10 If the contractor fails to provide the services in accordance with terms & conditions, The Municipal Co-op. Bank Ltd., Mumbai shall at his option be entitled to recover penalty in the following manner. A) Maximum Permitted Time Schedule to resolve the complaint / call Within 2 hours ( for Routers & Switch Penalty charge for exceeding the maximum permitted time schedule. Rs. 500/- per extra hour The Municipal Co-op. Bank is free to engage services of any other vendor, after giving due notice to the contractor at the risk and cost of the contractor, without cancelling the contract in respect of the services not yet offered. In the event of the action being taken as mentioned above in, the original contractor shall be liable to make good for any loss which the Bank may sustain by reason of higher price of the services so engaged or otherwise. In the event of action to be taken the contractor shall be liable for any losses which, The Municipal Co-operative Bank Ltd., Mumbai may sustain on that account, the recovery on account of agreed liquidated damages or by way of penalty under (a) above will be made by deducting the amount from the bills/ Security Deposit without making any reference to the contractor and recovery of any loss, which The Municipal Co-operative Bank Ltd., Mumbai, may sustain above should be made good within the stipulated periods. Break of Contract A) In case of failure on the part of the Contractors at any time during the continuance of this contract to comply with any of the conditions herein contained or in case of any breach whatsoever of any portion of this Contract, The Municipal Bank shall be at liberty, absolutely to determine the same by giving, the contractors 10

11 one calendar month's previous notice in writing of his intention so to do, and in such case the Contractors shall be responsible for and shall make good to the Bank all loss, cost and damages of every description which the bank may sustain in consequence of such failure or breach or determination of the contract and the Earnest Money Deposit of Rs. 15,000/- and security deposit shall be totally forfeited by the Bank as liquidated damages If after award of contract it is found that the accepted quotation violated any of the clauses mentioned herein, the contract shall be liable for cancellation at anytime during its currency in addition to penal action against the contractors as well as related firm/establishment. If tenderers does not perform the obligations and conditions of this contract satisfactorily or acts in manner prejudicial to the interest of the bank notwithstanding anything contained in this contract, the MCB reserves its right to terminate this contract at any time with prior notice to tenderer. MCB and tenderer shall make every effort to resolve amicably, by direct informal negotiations, any disagreement of dispute arising between them under or in connection with this contract. If after 30 (thirty) days of commencement of such informal negotiations. MCB and tenderer are unable to resolve amicably a contract dispute, either party may require that the dispute be referred for resolution by formal arbitrations. All differences arising under and out of, or in connection with this contract shall be referred to 2(two) arbitrators, one arbitrator each to be nominated by tenderer and MCB. In case of the said arbitrators not agreeing, then the matter will be referred to an umpire to be appointed by the arbitrators in writing before proceeding with reference. The award of the arbitrators, and in the event of their not agreeing, the award of umpire appointed by them shall be final and binding on the parties. The arbitrators and Reconciliation Act. 1996, shall apply to arbitrations proceeding and venue of arbitrations shall be Mumbai. If the Contractors shall duly and faithfully carry out this contract and shall duly satisfy all claims properly chartable against him/them there under, the Earnest Money deposit sum of Rs. 15,000/- shall be returned to the Contractors and any balance due to the Contractors under these presents shall at the same time be paid to him/them. The successful tenderer should submit the security depoist to the extent of 10% of the order value. The same will be refunded after the completion of contract In case of any claim, disputes or differences arising in respect of a contract, the cause of action there of shall be deemed to have arise in Mumbai and all legal proceedings in respect of any such claims, disputes or differences shall be instituted in a competent court in the city of Mumbai only.

12 Technical Bid Name, address & Contact No. Of the concern: Turnover for last three years (Copies of I.T. returns, P & L A/c and balance sheet to be enclosed) Financial Year Turnover in Lakhs( Rs.) Supporting Documents submitted Proof of WO order / work completion certificate as per the terms mentioned in eligibility criteria: (Please enclose proof of the same Sr.No. Year Name of the Client with address and Contact No. The Firm register the following Contract Value Proof Submitted Sr. No. Particulars Reg. No. & Date Proof Submitted Certificate Registration No. Pan No. Aadhar Card GSTIN details Whether the bidder is authorized certificate partner of Cisco The bidding organization should have Cisco enclosed. partnership certifications. Certificates should be Mention the registration number, if the Contractor/ company are registered under provident fund Act, ESI and shops, and Establishments Act. Copy of Registration papers along with code numbers attached to the Contractor / Company may be provided. I certify that all the terms and conditions of the tender documents are acceptable to us. Signature of the authorized person Name: 12 Date: Place: Designation: Company Seal:

13 Annexure II Financial Bid Name, Address and Contact No. of the concern Rate shall include cost of transportation of staff from Contractor office to site etc. Particulars Amounts in figure Amounts in word Comprehensive AMC charges as per quantity mentioned in Annexure I Taxes, if any Total Rupees ( only ) I certify that all the terms and conditions of the tender documents are acceptable to us. Signature of the authorized person Name: Designation: Company Seal: Date : Place :