International Student Services

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2 International Student Services Taylor s University International Student Services promotes the well-being and social interaction of international students and eases their transition into the campus, city and country. The International Student Services Centre is located at Block B, Level 1 inside Student Life Centre. International Students Services (Monday to Friday from 10am to 5pm) Block B, Level 1 Tel No: / 5596 / 5021 Fax No: iss@taylors.edu.my ISS Emergency Helplines:

3 Areas of Focus: 1. Immersion Programme with comprehensive support for international students especially in their first 6 months at Taylor s University. Various initiatives are implemented to CONNECT the students into University life, the city and Malaysia. International students can look forward to having the support of our International Student Council, International Clubs, Global Ambassadors and Best Buddies Connect through many interactive and bonding sessions. Communication tools such as the International Student Handbook and other information booklets will enable students to have all the information they need to adjust into a new learning environment and the campus lifestyle at Taylor s. Students are also able to participate in the Kuala Lumpur Fun Trip to get to know more about the transportation system, the foods and uniqueness of this colourful city. 3. Campus Lifestyle focusing on Multicultural Experiences: Taylor's University International Student Council Best Buddies Connect Programme Exchange Engagement Programme International Student Clubs and Societies International Student Conferences and Events 4. Social Networks reaching out to the Communities and Off-Campus Networking Opportunities: Embassies and High Commission events National and International Festive Celebrations Dialogues / Forums / Events hosted by the Ministry of Education and other institutions Homestay and Community Engagement Programmes 2. Social Well-Being Assistance in the case of an emergency Emergency Hotline The International Student Services welcomes student volunteers to assist our new students in every intake. For more information, please iss@taylors.edu.my 3

4 International Office Taylor s International Office facilitates student s admission into Taylor s University and coordinates with the Education Malaysia Global Services (EMGS) and Immigration Department for proper approval and documentation of the Student Pass and Visa. International Office IO Counter Block A, Level 2 Working Hours: Monday to Friday 9am to 6pm (Closed on Public Holidays) For more information, please internationaloffice@taylors.edu.my Contact Number : /

5 Statement of International Student Responsibilities The following is an outline of some of your responsibilities as an international student in Taylor's University, Malaysia. This guide is to assist you in meeting your goals for a quality education and enjoyable experience at Taylor's. Statement of International Student Responsibilities The following is an outline of some of your responsibilities as an international student in Taylor's University, Malaysia. This guide is to assist you in meeting your goals for a quality education and enjoyable experience at Taylor's. General Responsibilities: 1. You should inform the International Office of any change of address and telephone number. 2. You are responsible for informing the International Office in advance regarding your need to travel, especially abroad, and any other special documentation you may require. Please give at least a one week advance notice when requesting for any of the above-mentioned documents. The Immigration Department requires you to maintain full-time student status. 3. If your passport has expired or will expire shortly, it is your responsibility to have it revalidated with your embassy. 4. It is compulsory for all international students to be covered by the International Students Insurance Scheme throughout the duration of their study at Taylor s. You will be required to renew the coverage when it expires. Note that you will need to inform the Divisional Office if: Your financial status has changed and you are thinking of taking up a job either on or off-campus. Authorization from the Divisional Office and International Office is required if you intend to work. 5. Ensure that you report to the International Office 3-4 months prior to expiry of your Student Pass in order to have sufficient time to request for an extension with the Malaysian Immigration Department. 5

6 Student Experience Bursary and Financial Aid The Bursary and Financial Aid Unit offers assistance to students seeking financial support to pursue their studies at Taylor s, and facilitates bursary offerings to recognise students academic achievements. Bursary and Financial Aid is located at Block A, Level 1. Career Services Centre (CSC) Career Services Centre is committed in providing quality services and programmes to assist students in planning and deciding on career pathways, preparing for job search and interviews, industrial placements, and enhancing their employment opportunities. Career Services Centre is located at Block A, Level 2.

7 Counselling and Psychological Services Centre (CPSC) If you feel you are lagging behind in your studies or experiencing difficulties in adjusting to university life, having relationship or loneliness problems and need to talk to someone, do consider a visit to the Counselling and Psychological Services Centre for a chat. To make an appointment with the CPSC, kindly drop by their office at Block A, Level 2, or contact them via the information given below. All appointments and discussions are treated with strict confidentiality. Contact Number: counsellor.lsc@taylors.edu.my Global Mobility Office (GMO) At Taylor s University, students have the opportunity to build-in an international component into their study programme. Students will gain a myriad of benefits from international exposure and networking through participating in a Student Mobility Programme. Global Mobility Office is located at Block A, Level 2. global.mobility@taylors.edu.my Student Development Hub (SDH) The Student Development Hub provides opportunities for students to be an all-rounder through leadership, creative thinking, character building and community service initiatives. Strategic avenues are made available to enable students to develop life-skills and positive attributes while pursuing their studies at Taylor s University: Community Service Initiatives (CSI) Character Building and Leadership Traditional Arts and Dance Student Development Hub is located inside Student Life Centre at Block B, Level 1. studentdevelopment@taylors.edu.my Sports and Recreation Centre (SRC) The Sports and Recreation Centre provides a platform for students to lead a healthy and positive lifestyle through various sporting and fitness activities. This centre is also coordinates the sports clubs and sporting tournaments as well as organising a wide variety of recreational activities to support the integration of students from different faculties, and at the same time allow them to have a balanced learning environment. SRC is located inside Student Life Centre at Block B, Level 1. src@taylors.edu.my Health Services Centre (HSC) Health Services Centre provides medical advice and first aid treatment of minor wounds, burns, and sprains. The trained nurses in HSC also provide simple medical care as well as handling Health Insurance matters. HSC is located at Block C, Level 1 (Opposite LT 5) and is open from Monday to Friday, 9am-6pm. Contact Number: Hotline / Emergency Number:

8 Facilities at Taylor's Taylor s provides the necessary conducive environment for learning and development, to complement our quality academic programmes. Our campuses provide students with a comprehensive list of features and facilities to cater to our students learning needs and comfort during their years with us. Service Facilities include: Student Central Enrolment & Admission Centre / Waiting or Counselling Room ICT Helpdesk Counselling and Psychological Services Centre Surau (Muslim Prayer Room) Library Services Centre for Research & Development Student Life Centre Sports Complex Health Services Centre Boardwalk U Residence Enterprise Corridor The Grand Hall Lecture Theatres Teaching & Learning Centre 8 Academic Facilities: Graduate School Anatomy Laboratory The Gallery & Critique Room Design Studios Drawing Room/ Printmaking Room Photo Studio Audio Recording Studio & Audio Editing Laboratory Engineering Laboratories Restaurants Wine Lab Computer Labs Moot Court

9 U Residence Students who are studying at Lakeside Campus can choose our 1st in campus residence, also known as U Residence. The fully furnished, 6-storey hostel has 890 beds and car parks. There are a total of 126 units of apartments, out of which 648 are single rooms and 126 are twin-sharing rooms. In addition, there are 116 units of deluxe rooms, out of which 78 are single rooms, while 38 are twin-sharing rooms. All units come complete with beds, mattresses, wardrobes and study tables and chairs. Pantry with refrigerator, microwave and locked storage space are provided in apartment units only. Other amenities in the residence include: Taylor s Hostel Management LEVEL 1, The Boardwalk, No 2, Jalan Taylor s, Subang Jaya, Selangor Darul Ehsan Reception & Helpdesk U Lounge with Music & Games Room Wi- Fi Access card system for security 24-hour security surveillance Stay-in Housemaster Service Housekeeping services for all common areas u.residence@taylors.edu.my Phone: Fax: Maintenance services Online communication via TCas Gym with swimming pool Located below U Residence, the Boardwalk features 2-storeys of shops selling everything from food and beverages to stationery and books. In addition, there are outlets providing various services such as banking, entertainment, health & fitness and a laundromat. Ruemz Hotel Ruemz (pronounced as Rooms) is a vibrant boutique hotel based on a unique hotel-on-a-campus concept right here in Taylor s Lakeside University. It features 84 contemporary rooms that are modern-smart retreats for the hotel guests as well as classrooms for future hospitality professionals. Ruemz comprises of several different room types, spanning across 7 floors, and run mostly by students from the award winning Taylor s School of Hospitality, Tourism and Culinary Arts. Ruemz Hotel is located at: The Boardwalk Taylor s University Lakeside Campus No. 2, Jalan Taylor s, Subang Jaya Selangor Darul Ehsan, Malaysia enquiry@ruemz.com Tel: /

10 Pre-Arrival Tuition Fees Kindly refer to the Tuition Fee Advice that arrived with your Letter of Acceptance (LOA). It should tell you the required amount to be paid before you begin your classes. Important Travel Documents Passport Your passport must be kept valid for the entire duration of your stay and for travel purposes (ensure your passport has a validity of at least 15 months when you arrive). Maintaining a valid passport is your responsibility. Your respective home country consulate or embassy in Malaysia can assist with passport renewals. The International Office can provide letters certifying your enrolment should you need it to assist in revalidating your passport. Student Pass and Visa Approval Letter The Student Pass and Visa are endorsed onto your passport by the Malaysian Immigration Department. This endorsement indicates your visa type, the length of stay in Malaysia, the number of entries permitted into Malaysia and the validity of the Student Pass (which is typically for one year). The Malaysian Immigration regulations require all international students to enrol as a full-time student throughout their stay in Malaysia. You can internationaloffice@taylors.edu.my to enquire about matters pertaining to your student pass approval processes. Original Copy of School Certificates You will have to bring along your original school certificates for confirmation of authenticity of the documents submitted during your application. Policy for International Students You must read, acknowledge and return the copy of the policy for International Students to us upon reporting to Taylor s. The policy lists all terms and conditions relevant to you. Medical Health Report The Malaysian Ministry of Education requires all international students to undergo a set of medical health examinations which has to be submitted together with your application to study in Taylor s University. 10

11 General Guidelines To Note: 1. All international students (except Diplomatic Pass holders and Malaysian Permanent Residents (P.R.) applicants) are required to have a valid Student Pass while studying at Taylor s. 2. A Malaysian Student Pass will be applied for you on your behalf to Education Malaysia Global Services (EMGS). You must hold a valid Student Pass for the entire duration of your study at Taylor s. 3. Once Taylor s has submitted an application for a Student Pass, you are not allowed to submit a similar application through another college or institution. This will create confusion in the Malaysian Immigration Department and may result in delay in your Student Pass application process. 4. Student Pass approval usually takes between 6 to 8 weeks. Taylor s may not be able to obtain a Student Pass for you on time if your application to Taylor s is received less than 6 weeks from the programme intake dates. 5. Once the Student Pass is approved, a Visa Approval Letter will be couriered to you. 7. If you do, proceed to the nearest local Malaysian diplomatic mission (i.e., Malaysian High Commission / Consulate Office); show them the Approval Letter to obtain your single-entry visa. Students are not allowed to enter Malaysia prior to the receipt of Approval Letter from the Malaysian Immigration Department. 8. All levies charged by the Malaysian Immigration Department are to be borne by you. All payments to the said department are to be made in cash at the Payment Counter upon reporting to Taylor s, to facilitate the endorsements of the Student Pass onto the passport. A receipt will be issued for this payment. 9. It is mandatory that your Student Pass be applied and renewed through Taylor s. Not doing so will be a violation of the Malaysian Immigration Department s regulations. While we will assist in your Student Pass application, Taylor s cannot be held liable for any change in policies by the Malaysian Immigration Department in regards to issuance of the Student Pass. 6. Kindly check with the Malaysian High Commission in your home country or the Malaysian Immigration website to see if there are any requirements to enter into Malaysia. Whether you need a Single Entry Visa to enter into Malaysia when you receive the Approval Letter and before you purchase the air ticket. 11

12 Pre-Arrival Travelling Students who temporarily leave Malaysia during their period of study at Taylor s must have in their possession, for re-entry, the same documents they first arrived with. These include a valid passport of at least 15 months, valid Student Pass and Visa. These documents should be checked with the International Office at least one week before your departure. Medical Check Up You will need to undergo a medical check-up before applying to the University. Students coming from Yellow Fever Endemic Zones such as Africa and South America in particular, are reminded to ensure that they have been vaccinated before entering Malaysia. A Yellow Fever Vaccination Certificate, valid only if the vaccine is approved by the World Health Organization (WHO) and administered at an approved Yellow Fever Vaccinating Centre is required from those who hail from these zones. The Malaysian Ministry of Health will quarantine students from these zones without a valid Yellow Fever Vaccination Certificate upon arrival for 2 weeks. The certificate is valid for 10 years, effective 10 days after the date of vaccination. Climate Malaysia is a tropical country. The average temperature ranges between 21 C and 32 C. Humidity is high and the rainy season is from November to February for within the east coast of Peninsular Malaysia, western Sarawak and north-eastern Sabah. On the west coast of Peninsular Malaysia the rainy season is from April to May as well as October to November. 12

13 Clothing With Malaysia s tropical climate which is basically sunny almost all year round, light clothing such as T-shirts, slacks, shorts, singlets and shirts are ideal. Cotton clothing are best. For Taylor s, dress appropriately; slippers, singlets and shorts are not allowed in class. You may want to bring along a traditional outfit from your home country for International Student activities. Electrical Items The standard capacity is a 240-volt, 50-cycle system. You may wish to purchase an adaptor for Malaysia s 3-square pin contact socket in order to use the electrical items from your home country. Checklist Before Departure Things To Pack: 1. A credit card will be handy. It is advisable that money should be brought into Malaysia in traveller s cheques. Make sure your money can cover the daily expenses throughout the first 3 months. 2. Important personal items to pack: Clothes and footwear (casual, formal) Personal Items Bed Sheets (2 pieces) Towel Mobile phone Adapter plugs Basic Stationery Dictionary 3. Important documents to bring along: Passport Flight Ticket Driver s License Acceptance Letter and Immigration Approval Letter Original Academic Qualification transcript in English (compulsory) Receipts / proofs of payment for all fees Medical Health Report (in English) 4. It would be a good idea to make a folder of your Taylor s documents (for example; Acceptance Letter, Approval Letter, Original Academic Qualification transcripts, receipts). 5. If you are currently suffering from an illness, it is advisable to bring along any necessary medication, and all documentation and written medical advice relating to the condition. This is especially crucial if the medication you have to take is a restricted drug in Malaysia. 13

14 Arrival in Malaysia On Arrival Reception Service, Immigration Clearance & Airport Pick-Up 1. Upon confirmation of your flight details, you are required to login to cerequest/preboarding/_layouts/aq/prebo arding/pbchecklist.aspx at least 5 working days before your date of departure to sign up for airport pick-up. 2. Once International Office has confirmed your airport pick-up, a confirmation will be sent to you that include arrival procedures and documents required for immigration clearance. You are responsible for informing the International Office of any changes to your flight arrival. 3. Taylor s personnel are responsible for the airport pick-up of the students but not their accompanying family members, relatives or friends. Accompanying members are advised to make their own transport arrangements or use the airport taxi services. 4. Students are advised to arrive at the Kuala Lumpur International Airport (KLIA), KLIA 2 or the Skypark Subang Terminal (SST) during Taylor s office hours (9am to 6pm), Monday to Friday. This is to facilitate hostel check-in and any other support needed by a new student. Try to avoid arriving on Malaysian Public Holidays and weekends. 5. There will be no pick-up service for other points of entry into Malaysia and you must immediately report to Taylor s upon your arrival on the next working day.

15 On Arrival Reception Service Arrival at KLIA 1 / KLIA 2 / Skypark Subang Terminal (SST) 1. Upon arriving in Malaysia, fill up the Disembarkation Card provided by the airline or obtained in the arrival hall. 2. When you arrive at the airport, make your way to the Immigration Check Point. Show your VAL and LOA to the Immigration Officer. As Taylor s University is a SETARA Tier 5-Excellent rated university, students are allowed to perform their own Immigration clearance. 3. In order to facilitate the airport pick-up, you will be informed on the specific meeting point where you will be picked-up. Please proceed to the meeting point immediately after you have collected all your baggage. Should there be any missing luggage, kindly report immediately to the Airport s Missing Luggage counter. 4. After picking you from the airport, the Taylor s representative will send you to the Taylor s campus and help you to check-in to your hostel / accommodation. 5. There will be a money-changer located at the Arrival Hall should you wish to change some of your currency into Ringgit Malaysia (RM). All transactions are in Ringgit Malaysia. Immigration Requirements while in Malaysia 1. You must satisfy the programme requirements by attending 80% of all your scheduled classes and achieve satisfactory academic results. Failing to do so can result in your Student Pass being revoked. 2. Students who are absent from classes for 3 consecutive days will be reported to the Malaysian Immigration Department. 3. Attendance in class is COMPULSORY at all times unless you are able to provide a Medical Certificate (MC) from a certified doctor. Consistent failure to do so will result in your Student Pass being revoked. 4. You are required to take responsibility of monitoring the EXPIRY DATES of your passport and Student Pass. 5. Where an extension of the Pass is required, students must submit the required documents to the International Office at least 4 months before the expiry of the pass in order to facilitate the extension All penalties imposed by the Malaysian Immigration Department in the event of late extension or expiry of Student Pass are to be borne by the student. 7. Three weeks before completion of your education in Taylor s or travelling date, you are required to inform the International Office to cancel your Student Pass. If you do not cancel your Student Pass, it may cause the forfeiture of the Bond Deposit. 8. You are responsible in monitoring the expiry date of your Student Pass and Visa. Ensure that you do not overstay, as it is an offence in Malaysian Law. Immigration will impose a penalty ranging from RM1,000 RM5,000 depending on the duration of your overstay. You may be blacklisted and deported back to your home country. You may also be prohibited to enter Malaysia for a period of time or worse, imprisoned. Taylor s University will also impose a daily penalty charge for each day that you overstay. All penalties and consequences imposed by Immigration Malaysia due to overstay will be fully borne by you.

16 Arrival in Malaysia General Do s and Don ts General Rules and Regulations for International Students: A student must abide by Malaysian law at all times. A student is to abide by all the rules and regulations that are enforced by the institution. A student must at all times respect the culture, norms and beliefs of the locals. Permission to Work Part-Time A student is permitted to do part-time work for 20 hours per week during semester breaks or any holiday exceeding seven (7) days. Permitted places of work are Restaurants, Petrol Kiosks, Mini Markets and Hotels only (excluding singer, masseuse, musician, GRO and other activities deemed immoral) as long as the student pass remains valid. Drugs and Poison It is considered a serious offence if a student: Is found to be in possession of any kind of drugs and poisons. The term drug is as defined in the Dangerous Drug Act A student has committed a case of misconduct when He is found guilty of criminal charges by court. He is involved in any jobs, trades or the like, on part-time basis, which are deemed illegal in the Immigration Ordinance 1959 and the Immigration Rules and Regulations 1963 or other laws or that which could affect his studies. Students are not permitted to work as a cashier. Permission to work part-time is extendable by the Immigration Malaysia depending on the student s attendance and academic reports. Application from students studying in Private Higher Educational Institutions must be submitted by the respective institutions to the Immigration headquarter in Putrajaya. Is found to provide, to supply, to distribute, to offer or to prepare any of the above drugs or poisons to any other parties. Is involved in drug abuse of any kind. Weapons and Dangerous Materials It is considered a serious offence if a student is found to be in possession or in supervision of any dangerous weapons or explosive materials. Weapon is as defined in the Weapons Act Please always refer to personnel at Taylor s International Office (IO) or International Student Services (ISS) whenever you have any doubts on Malaysian Law. To keep up to date with any changes in the Rules and Regulations, please check the Taylor s University International Office webpage: 16

17 Arrival at Taylor s University 1. Kindly report to the International Office (Block A, Level 2) immediately upon arrival or latest, on the following working day after arrival. 2. You are required to go through with the post-arrival Medical Check-Up within 3 days after arrival at one of the EMGS appointed panel of clinics. List of panel clinics can be obtained from the International Office Consultancy Counter. 4. You are to adhere to the Rules and Regulations of Taylor s University. Any violation of regulations may result in expulsion and cancellation of the Student Pass. Fees will not be refunded in such cases. 5. Transfer of enrolment from one programme to another or from one campus to another can only be made with prior approval from the School Academic Services. 3. It is your responsibility to submit your passport to the International Office for endorsement of your Student Pass within 7 days after your arrival. Failure to do so will result in you being unable to get your Student Pass endorsed and subject to penalties by the Malaysian Immigration Department. 17

18 Pre-Orientation Week Reporting to the International Office It is compulsory for new International Students to attend the Pre-Orientation Week, which takes place one week before the commencement of your programme. Upon your arrival in Malaysia, please report to the International Office immediately or on the next working day. The International Office Consultancy Counter is located at Block A, Level 2. Please check with the IO Counter for Rules and Regulations for International Students. International Office Taylor s University Lakeside Campus No. 1 Jalan Taylor s, Subang Jaya, Selangor, Malaysia Tel. No: / 5039 Fax: internationaloffice@taylors.edu.my Operating Hours: Monday Friday, 9.00am 6.00pm International Student Welcome Reception Organised by the International Student Services, it is compulsory for all new international students to attend the International Student Briefing scheduled during the Pre-Orientation Week. Please refer to your Pre-Orientation Guide Programme that was sent to you with your Welcome Pack for the dates and venue of the Welcome Reception or check with the International Office Consultancy Counter when you arrive. Welcome Receptions are typically held on Fridays at 2.30pm. At the briefing, students will also be able to submit their registration for the Kuala Lumpur Fun Trip and to find out more about the International Student community here at Taylor's University. 18

19 Campus Lifestyle Students have formed clubs and societies with varied interests, hobbies and backgrounds here at Taylor s. These clubs and societies are important as they add colour and diversity to campus life. At the same time, students are able to enhance their soft skills such as communication, teamwork, conflict management, creative thinking, problem solving and many more. Participation in social and cultural activities help to maximise the full potential of your studies in Malaysia. It is the easiest way to meet students and make a variety of friends. Should you wish to know more about the Clubs and Societies, please log on to the Student Central Portal for Membership Application. Taylor s University International Student Council Taylor's University International Student Council (TUISC) represents the international student community in Taylor s University and serves as an intermediary to voice the needs and issues of all international students. ISC also strives to encourage integration amongst 3,000 international students from over 80 countries worldwide for friendship and partnership through initiating various events on leadership and cultural understanding. Visit the TUISC Facebook page for more details: International Clubs and Societies Taylor s Myanmar Society (TMS) Taylor s Arab Students Society (TASS) Komunitas Anak Indonesia (KOMANDO 45) Taylor s Association of Pakistani Students (TAPS) Chinese Students Association (CSA) Taylor s African Club (TAC) Taylor s Kazakhstan Student Society (TKSS) Taylor s Bangladesh Students Association (TBSA) Taylor s Mauritian Students Society (TMSS) Taylor s Iranian Students Society (TISS)

20 Campus Lifestyle Best Buddies Connect Best Buddies Connect (BBC) is a student body dedicated to welcoming new international students to Taylor s University and Malaysia. The Best Buddies are a friendly face and the first connection point that offers Taylor s hospitality and friendship to all new international students. BBC organises various fun outings and cultural exchange trips, ranging from places of interest, homestay programmes, as well as outstation trips to discover more of Malaysia! Like the Best Buddies Connect Facebook Page: for updates on all our trips and events. Exchange Engagement Programme Exchange Engagement Programme (EEP) is a social and cultural integration programme specifically designed for incoming Exchange Students at Taylor s University, and aimed at easing their transition into a new campus, city and country. Through EEP, the Exchange Students are exposed to all that the University has to offer, whether it is to join in trips and cultural tours, being involved in local community service work, taking advantage of the various professional development opportunities through internships and visitations to international companies, or joining one of the many student clubs and societies. Visit EEP s Facebook page: Global Ambassadors Global Ambassadors are student leaders who receive international students (new, exchange, short mobility) to the Lakeside Campus, and to facilitate their integration into university life as well in immersing them in the Malaysian culture. This interactive approach and engagement helps to ensure that new international students are empowered, and that they know where to seek support from relevant student services during their studies at Taylor s University. Gym and Other Sports Activities Taylor s University has it s own Gym (Uni Gym) at Level 2, Syopz Mall (next to entrance of U Residence). Gym membership is RM 20 for students and it is open from Mondays to Fridays (7am to 11pm), Saturdays, Sundays and Public Holidays (7am to 7pm). It is closed on selected public holidays (check with Uni Gym). You can also join many Sports Clubs coordinated by the Sports and Recreation Centre and utilise facilities such as the tennis, basketball, cricket, and futsal courts. For more information on sporting activities in Taylor s University, Sports and Recreation Centre (src@taylors.edu.my) or visit them in Student Life Centre. 20

21 Health Matters Health care costs in Malaysia are relatively high and a sudden illness or accident requiring hospitalisation can quickly result in medical bills totalling thousands of Ringgit. It is compulsory for all international students to be covered by the International Student Health Insurance throughout the duration of their study at Taylor s. The insurance is to cover any mishap or illness that may require hospitalisation and/or surgery. Medical Insurance for international students is linked to the student visa and will automatically be renewed when your student visa is renewed. A Medical Card will be issued to you after you report to Taylor s. Please ensure that you keep Taylor s informed of any changes in your contact information as Health Services Centre (HSC) will contact you when your Medical Card is ready for collection. A copy of the insurance scheme will be made available to you when you collect your card. Always keep your Medical Card in your wallet in case of emergencies. For more information on health services and insurance, please contact: Taylor s University Health Services Centre (HSC) at: HSC Hotline Tel: Panel Clinics There is a clinic located at Syopz Mall within Taylor s University. For full list of panel clinics and hospitals please check with Health Services Centre. Kumpulan Medic (Qualitas) Lot G-28, Ground Floor Taylors University Lakeside Campus Subang Jaya, Selangor Malaysia Tel: Hospital Admissions The two hospitals that are closest to the Taylor s are Subang Jaya Medical Centre and Sunway Medical Centre, both of which are private hospitals. Other private clinics and dental surgeries provide basic healthcare services. Sime Darby Medical Centre 1, Jalan SS12/1A, Subang Jaya, Selangor Darul Ehsan Main Line: Ambulance Service: Sunway Medical Centre (Sun Med) 5, Jalan Lagoon Selatan, Bandar Sunway, Petaling Jaya, Selangor Darul Ehsan. Tel: Ambulance Service: /

22 Living Expenses Apart from the tuition fees which need to be paid upon arrival, you should set aside some money to cover your living expenses. The cost of living in Malaysia is comparatively cheaper than in Western countries. On average, a student s monthly expenditure would consist of: Rental: RM600 to RM1,000 (depending on location, type and facilities) Food: RM700 to RM1,200 Other living expenses: RM500 to RM700 Total: RM1,800 to RM2,900 per month Depending on your lifestyle specimen specimen specimen specimen specimen specimen Transferring Funds from Other Countries Most large financial institutions are able to accept foreign currencies by wire transfer, and are also able to exchange foreign currencies. This is the most efficient way to receive funds from your country. If your funds are issued in the form of a bank draft, allow 4 weeks for clearance at the corresponding Malaysian bank, during which you may not use the funds. Cash deposits, cashier s cheques and travellers cheques can usually be drawn upon immediately. Banking and Auto Teller Machine (ATM) Services Most banks operate from Monday to Friday, 9.00am to 4.00pm. Certain bank branches are open on Saturdays. Opening hours differ from one bank to another. It is best to check with the respective banks on their opening hours. For convenience, request for an ATM card when you open a bank account in Malaysia. ATM machines are easily found in and around Malaysia and they provide a range of services from withdrawal to fund transfer and bill payment. 22 If you need to withdraw money but cannot find an ATM machine of your specific bank, just look out for the MEPS CASH logo on the nearest ATM machine. You can still perform transactions with an additional RM1 charge. Operation hours of the ATM machines vary according to banks. Most machines operate from 6am to 11pm. There is an Ambank Branch located within campus grounds: Ambank Lot No. G25 & 26, The Boardwalk, Taylor s University Lakeside Campus, No 2, Jalan Taylor s, Subang Jaya Western Union services are also available at this Ambank branch.

23 Moving Around in KL and Subang Jaya Alternatively, all timetables, routes and ticketing can be found online at: RapidKL (Bus, LRT, Monorail service): KTM (Train service): 23

24 Moving Around in KL and Subang Jaya Taking a Taxi in Malaysia You can get a taxi any time of the day either by waiting at the bus stop, taxi stand or booking through taxi companies. All taxis are required to charge fees based on a metered rate. Once you hop into the taxi, the flagged down fare is RM3 for the first 2km and 10sen for every 100m thereafter (subject to change). You will need to pay 50% surcharge between midnight and 6am. Additional RM2 is charged for: phone booking, 3rd adult passenger (max 4) or baggage stored in the boot. Some unscrupulous drivers may over-charge by asking for a flat fee, giving excuses like there is a jam ahead, he has to return to the base without a passenger and so on. Don t fall for it (unless you are in an emergency and have no other options). Make sure the taxi driver charges by meter BEFORE getting on the taxi. Tell them where you want to go and then ask if he will charge by meter. * Passengers have the right to object if the taxi driver stops to pick up other passengers along the way. Airport limousine taxis (budget or premier) at the KLIA operate using a prepaid coupon system and visitors are required to make their payment at the counter. MyTeksi Online and Taxi Booking Kiosk You can now book taxis from the MyTeksi Online Booking Kiosk at Syopz Mall (located on the Ground Floor, near the Security Control Room). The kiosk provides two 3G-enabled tablets that you can use to book your trips conveniently at any time you want. There will be a surcharge of RM2 when you make an online booking (as commonly practiced by phone bookings). Taxi pick-up and drop-off points will be at Syopz Mall. For additional info on the service, check out the MyTeksi application on the App Store or Google Play Store. Note: Practice taking down the taxi s car plate number. In case you leave anything behind, it s easier for you to track them down (phone booking). Travelling by Bus Buses are the most common form of public transportation in Malaysia. Depending on the distance, travelling by bus could cost you between 80 sen to RM3. You might have to take more than one bus to get to your destination as there are many different bus routes. Taylor s also has its own shuttle buses that run from campus to several pick-up spots around Sunway and Subang Jaya. The passenger pick-up and drop-off location is at Block B, next to the Surau. For the latest shuttle bus timetable kindly enquire at Student Central. Travelling by Rail All rail timetables, routes and services can be found online at: RapidKL (Bus, LRT, Monorail service) KTM (Train service) 24

25 Living in Malaysia Festivals and Public Holidays Malaysia is a multi-ethnic, multicultural and multilingual society, consisting approximately of 65% Malays, 25% Chinese, 7% Indians and other indigenous tribes. Bahasa Malaysia is the national language but English, Mandarin and to a lesser degree, Tamil, is widely spoken and used especially in the business and commercial sectors. Islam is the official religion and the religion of the Malay majority but every Malaysian is free to practise his religion of choice. As such, churches, temples and mosques are a common sight throughout the country. Malaysia is represented by major Asian ethnic groups, namely, the Malays, Chinese and Indians. As such, a potpourri of cultures, each with its own unique set of customs and traditions, is to be expected. In Malaysia, acceptance and tolerance of one another s cultural differences is the key to a peaceful and harmonious society. In fact this mutual respect of one another s differences and the right to choose one s religion has given rise to a cultural mosaic that is rich, colourful and uniquely Malaysian. There are two types of holidays in Malaysia - national and state level holidays. National holidays are observed by most government and private organisations. State holidays are normally only observed by certain states in Malaysia or when it is relevant to the state itself. You can find a list of Malaysian Festivals and Public Holidays at the last page of this book.

26 Living in Malaysia Adjusting to a New Environment Going to a new country can be quite daunting regardless of where you originate. You will find much to be unfamiliar with. The sights, sounds, tastes and smells of a new country will often be so strange that they can overwhelm you, especially during the first few weeks. Coming to a country as multicultural and multilingual as Malaysia will no doubt compound your culture shock; as you will find that there is much you don t understand. Like many other students and foreigners coming to Malaysia for the first time, you may find these changes very confusing and upsetting. You could feel helpless, anxious, despair, demotivated, frustrated or even angry. If you are very distressed by the feelings you have in this new environment, remember, you are not alone. All overseas students have experienced some of these feelings they are quite normal but most learn to overcome them in the first weeks and months of their stay here. Coping with a new environment You can overcome these feelings little by little as you get to know your new environment. Learning about a new culture is an important part of the education you will receive here, and worth the effort you put into it. There are many ways you can find out about Malaysia and Malaysians, and learn to feel at home here. Remember that when people behave in a way you don t understand, there is usually a reason for what they do. Although their behaviour might be unacceptable in your culture, it might be acceptable within their own culture and according to their personal standards. You will need to observe people, listen to them and ask many questions. It is important not to judge people before you understand their values and customs. Learn to relax! It s a good idea to learn to laugh at the mistakes you will make from time to time. People will be happy to help you if you are relaxed and ready to learn. Find ways to meet as many people as possible. Join the BBC fun trips, go to concerts and be ready to talk. Your physical surroundings will become familiar to you as you find your lecture rooms and the campus. We invite you to explore a little further each day. Taylor s has International Student Advisors and Counsellors who would be happy to help you with any problems you have settling into your new life and meeting people. 26

27 Shopping Living in Malaysia Kuala Lumpur is a shopper s paradise. Clothes, electronics and IT goods, as well as sports goods are among the favourites and you will find the prices here very competitive. In general, shops open from 10.30am till 9.30pm but expect shops to open or close earlier in other parts of Malaysia, especially in the smaller towns. Kuala Lumpur and the adjacent city of Petaling Jaya and Subang Jaya are teeming with grand shopping malls, hypermarkets, supermarkets, boutiques and shops of all manner and sizes. These shopping outlets are conveniently located and serviced by public transportation. And since eating is a national pastime, you ll be pleasantly surprised to find all kinds of eateries alongside the shops and in shopping malls to cater to tired shoppers who need a break before continuing with their shopping spree. You may want to remember these exciting shopping venues: Suria KLCC, Pavilion KL, 1 Utama Shopping Centre, The Curve, IPC Shopping Centre, Mid Valley Mega Mall and The Gardens Mall, Sunway Pyramid, Sungei Wang Plaza, Fahrenheit 88, Lot 10 and Berjaya Times Square. 27

28 Living in Malaysia Personal Safety Never bring any recreational drugs into Malaysia, even if you are only here in transit. Possession and / or trafficking of even minute amounts can lead to a mandatory death sentence. Crime levels are relatively low in Malaysia, but always use your common sense and take the necessary precautions. Here are some tips for your personal safety. 1. Pickpockets and snatch-and-run thieves ply their trade in many large cities, and you are advised to be wary of your surroundings and take extra care of your belongings. 2. Travel documents and valuables are best deposited in a safe or locked away carefully, as there is a possibility of a theft occuring while you are away. 3. Women who are travelling alone should be wary of opening their doors to strangers. Always use common sense in such situations. Do not do anything you are not comfortable with. 4. If using a taxi after midnight or before dawn, it is best to use the dial-a-taxi service as the cab companies would have a record of the taxi s registration number. 5. Do not accept drinks from strangers in any pub or club as there is a risk they might be spiked. 6. Drunk driving is a serious offence and breathalyser tests by the police are common. 7. Credit card fraud can be a problem, so use them only at large, reputable retailers, and do not let your card out of sight. 8. Public demonstrations are almost unheard of in Malaysia but should any occur, they may be treated with a heavy punishment, so avoid them at all costs. 28

29 Living in Malaysia Common Malay Words English Malay English Malay Greetings Good Morning Good Afternoon Good Evening Good Night Welcome Thank You You re welcome Direction Up Down Left Right Selamat Pagi Selamat Tengah Hari Selamat Petang Selamat Malam Selamat Datang Terima Kasih Sama-sama Atas Bawah Kiri Kanan Questions and phrases Can you help me? What is the price of this? Expensive Is this halal? Where is the toilet? Wait awhile How long will it take? When? Where? Why? Yes No Pronouns I You He/She Mr. Miss Mrs. Bolehkah anda tolong saya? Berapakah harga ini? Mahal Yang ini halal? Di mana tandas? Tunggu sekejap Berapa lama? Bila? Di mana? Kenapa? Ya Tidak Saya Anda, Awak Dia Encik Cik Puan 29

30 Key Contact Points SERVICES / LOCATION PHONE NUMBERS AND REMARKS ISS Helplines * *Emergency Hotlines * E.g. Accidents, Hospitalisation, Welfare Assistance * * ISS Centre (Inside Weekdays, 10am-5pm Student Life Centre Block B, Level 1) Counselling and / 5025 Weekdays, 9am-6pm Psychological Services Centre (Block A, Level 2) Health Services Centre * *Office Helpline, (Block C, Level 1) ** Weekdays, 9am-6pm E.g. Healthcare Assistance, Insurance Coverage and Claims. **Emergency Hotline International Office / 5039 / 5040 Weekdays, 9am-6pm Consultative Counter E.g. Visa Application (Block A, Level 2) Inquiries. Security Control Room *Emergency Helpline (Block B, Level 1) * E.g. Police / Immigration Checks. Legal Aid Services /5751 Wednesday, 2pm-4pm (Block C, Level 1) E.g. Tenancy and Disputes. Qualitas Clinic Weekdays, 9am-7pm (The Boardwalk, Level 1) Sunway Medical Centre / *Emergency Response Line * General Emergency 999 / 112 (mobile calls) E.g. Police / Ambulance / Fire Brigade Helplines Bandar Sunway Police Station 30

31 2015 Festivals and Public Holidays of Malaysia Date Holiday State JANUARY 1 Jan New Year All states except Johor, Kedah, Kelantan, Perlis & Terengganu 3 Jan Prophet Muhammad's Birthday National FEBRUARY 1 Feb Federal Territory Day Kuala Lumpur, Labuan & Putrajaya 3 Feb Thaipusam Kedah, Kuala Lumpur, Putrajaya, Johor, Negeri Sembilan, Perak, Penang & Selangor 19 Feb Chinese New Year National 20 Feb Chinese New Year 2nd Day National MAY 1 May Labour Day National 3 May Wesak Day National JUNE 6 Jun Agong's Birthday National JULY 4 Jul Nuzul Al-Quran Kelantan, Kuala Lumpur, Labuan, Pahang, Perak, Perlis, Penang, Putrajaya, Selangor & Terengganu 17 Jul* Hari Raya Aidilfitri National 18 Jul* Hari Raya Aidilfitri 2nd Day National AUGUST 31 Aug National Day / Merdeka Day National SEPTEMBER 16 Sep Malaysia Day National 24 Sep* Hari Raya Haji National OCTOBER 14 Oct Awal Muharram National NOVEMBER 10 Nov* Deepavali National (except Sarawak) DECEMBER 11 Dec Sultan of Selangor's Birthday Selangor 24 Dec Prophet Muhammad's Birthday National 25 Dec Christmas National *Subject to change. 31

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