IND: Infrastructure Development Investment Program for Tourism (IDIPT) - Tranche 1

Transcription

1 Resettlement Planning Document Project Number: July 2016 IND: Infrastructure Development Investment Program for Tourism (IDIPT) - Tranche 1 Sub Project : PB/ASR/COM2/CBA/14A, 14B AND 14C - Development of community based Eco tourism facilities at Keshopur Wetland Submitted by Punjab Heritage and Tourism Promotion Board, IDIPT Punjab, Chandigarh This resettlement due diligence report has been prepared by the Punjab Heritage and Tourism Promotion Board, IDIPT Punjab, Chandigarh for the Asian Development Bank and is made publicly available in accordance with ADB s public communications policy (2011). It does not necessarily reflect the views of ADB. This resettlement due diligence report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.

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3 DUE DILIGENCE REPORT ON SOCIAL SAFEGUARDS INFRASTRUCTURE DEVELOPMENT INVESTMENT PROGRAM FOR TOURISM (TRANCHE 1) STATE OF PUNJAB DEVELOPMENT OF COMMUNITY BASED ECO TOURISM FACILITIES AT KESHOPUR WETLAND (PACKAGE NO.: PB/ASR/COM2/CBA/14A, 14B AND 14C) MAY 2016 Prepared by The Government of Punjab for the Asian Development Bank

4 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 CONTENTS 1. INTRODUCTION DESCRIPTION OF SUB-PROJECT Historical Importance of Keshopur Present Status of Keshopur Resettlement Framework (RF) OBJECTIVE OF DUE DILIGENCE REPORT REQUIREMENT OF DUE DILIGENCE REPORT SCOPE OF DUE-DILIGENCE EXERCISE APPROACH AND METHODOLOGY ACTIVITY 1: REVIEW AND APPRAISAL OF SUB-PROJECT REPORTS AND DOCUMENTS ACTIVITY 2: CONSULTATIONS WITH THE PIU & CONTRACTOR ACTIVITY 3: SITE VISIT AND ON-SITE OBSERVATIONS ACTIVITY 4: DUE DILIGENCE REPORT PREPARATION SOCIAL SAFEGUARD DUE DILIGENCE ASSESSMENT/REVIEW OF SOCIAL ISSUES DETAILS OF LAND RESETTLEMENT IMPACTS IMPACT ON SCHEDULED TRIBE / INDIGENOUS POPULATION GENDER ISSUES WAGES AND LABOUR REGISTER LABOUR CAMP SITE PUBLIC CONSULTATION PROJECT ORGANIZATION STRUCTURE GRIEVANCE REDRESSAL MECHANISM EMPLOYMENT POTENTIAL OTHER SOCIAL ISSUES HIV/AIDS Awareness Child Labour COMMUNITY PARTICIPATION PROGRAM PROGRESS OF COMMUNITY BASED ACTIVITIES Formation of SHG and training Awareness Camps on Nutrition for Women Training programme on Organic Farming DISCLOSURE PROCESS FOLLOWED FOR SAFEGUARD AND OTHER RELATED DOCUMENTS SOCIAL SAFEGUARDS IMPACT CATEGORIZATION COMPLIANCE TO SOCIAL IMPACTS MITIGATION DURING PROJECT PLANNING, DESIGN AND IMPLEMENTATION STAGES SUMMARY FINDINGS/ RECOMMENDATION LIST OF FIGURES Figure 1: Project Location of Keshopur Wetland, Gurdaspur... 6 Figure 2: Public Consultation and safeguards training to women laborers engaged in construction Figure 3: Awareness Camps on Nutrition for Women Figure 4: Training programme on Organic Farming LIST OF TABLES Table 1: Existing Site Condition photographs during DDR... 9 Table 2: Summary progress of civil work of KCCR... 9 Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland I

5 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 Table 3: Existing Site Condition photographs during DDR Table 4: Public Consultation Photographs during DDR Preparation Table 5: HIV/AIDS Awareness at Site Table 6: Community Participation Program Table 7: Training for livelihood enhancement under Community Based Tourism (CBT) to SHG members Table 8: Project Social Safeguards Impact Categorization Table 9: Compliance to social impacts mitigation LIST OF APPENDIX APPENDIX 1: MINUTES OF MEETING / RESOLUTION OF PANCHAYAT FOR LAND TRANSFER TO PHTPB APPENDIX 2: PROJECT MANAGEMENT STRUCTURE (AS PROPOSED IN PAM) APPENDIX 3: GRIEVANCE REDRESSAL MECHANISMS (AS PROPOSED IN RF/IEE) APPENDIX 4: INVOLUNTARY RESETTLEMENT IMPACT CATEGORIZATION FORM APPENDIX 5: INGENIOUS PEOPLE CATEGORIZATION FORM Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland II

6 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 ABBREVIATIONS ADB --- Asian Development Bank AF --- Affected Family AP --- Affected Person BPL --- Below Poverty Line CBA --- Community Based Activities CDO --- Community Development officer COI --- Corridor of Impact CPRs --- Community Property Resources DF --- Displaced Family DP --- Displaced Person DSC --- Design Supervision Consultant EA --- Executing Agency FGD --- Focused Group Discussion GoI --- Government of India GoP --- Government of Punjab NGO --- Non-Government Organization PH --- Physical Handicapped PHTPB --- Punjab Heritage and Tourism Promotion Board PIU --- Project Implementation Unit PMU --- Project Management Unit R&R --- Resettlement and Rehabilitation RP --- Resettlement Plan SC --- Schedule Caste SDU --- Social Development Unit ST --- Schedule Tribe ToR --- Terms of Reference Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland III

7 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 SOCIAL SAFEGUARD DUE DILIGENCE 1. INTRODUCTION 1. ADB is aiding India to develop tourism as a driver of sustainable and inclusive economic growth in three states. The first tranche of a multi-tranche financing facility will upgrade infrastructure and services, and support policy reforms in states, Himachal Pradesh, Punjab and Uttarakhand. Loan 1 (First Tranche) includes the states of Himachal Pradesh and Punjab. It will enhance the quality of natural and cultural attractions and increase community involvement in tourism. The Loan Agreement and Project Agreement of Loan 2676 IND project 1 were signed on 20th July, 2011 and made effective from 26th October, In Punjab, Tranche 1 consists of 24 sub-projects of civil work, 9 of goods and 5 of consultancy, covering 14 packages. One community based activity package has also been identified. Tranche 1 of Investment Program is under different stages of implementation. All interventions are in Amritsar and Gurdaspur districts of Punjab. 2. The total investment programme cost for Punjab is $88.54 million where $61.98 million will be financed by ADB in MFF over a period of 10 years and State Government financing will be $26.56 million. The first tranche total investment cost will be $29.03 million where $20.32 million will be ADB loan component while $8.71million will be state counterpart. 3. The department of Tourism (DoT), Government of Punjab (GoP) is the Executing Agency (EA) and Punjab Heritage and Tourism Promotion Board (PHTPB) is the implementation agency (IA) for the IDIPT for Punjab and the PMU has been set up at the PHTPB. LEA Associates South Asia Private Limited, (LASA) in association with Simpson & Brown Architects (UK) and Addyman Archeology, UK (UK) has been retained as Project Management Consultant (PMC) for PHTPB and Shah Technical Consultants Private Limited in association with Grassroots Research and Consultancy (India) has also been engaged as Design Supervision Consultant (DSC) by the PHTPB (the Implementing agency (IA)). 4. The purpose of this report is to present the Social Safeguard Due Diligence study conducted for subprojects, Development of Community Based Eco Tourism Facilities at Keshopur Wetland (Package No.: PB/ASR/COM2/CBA/14A, 14B AND 14C). 2. DESCRIPTION OF SUB-PROJECT 5. The proposed subproject comprises providing facilities for the development of eco- tourism in KCCR on the principle of community participation to develop it as a model centre for community participation and nature education to the tourists. There are three parts of proposed subproject. First part comprises - conservation measures for swamp including - removal of Eichhornia Crassipes (water hyacinth), edge protection by tree plantation, water conservation and soil (erosion) protection by providing low height check dams (bunds) and creation of uplands; second part comprises - providing facilities for tourism development and management including - providing interpretation centre, natural trails and board walks, bird hides and watch towers; third part comprises - community based social management including - capacity building, local community participation through income generation activities (IGA) and PRA, formation of eco-development committees and self-help groups. 6. The Wetland at Keshopur adjoining to the town of Gurdaspur of Gurdaspur district in Punjab is typically a fresh water wetland with more vegetation and shallow water levels which is located between latitude N and longitude E at altitude of 245 meters AMSL. The community Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 4

8 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 reserve has been notified under section 36 C of Wetland Protection Act, 1972 (amended in 2006) as community reserves vide government of Punjab Notification No: 34/13/2007/Ft-v/6133 dated Historical Importance of Keshopur 7. The community reserve is rich in biodiversity and the most prominent among them recorded so far have been the avian, fish and floral diversity. As per the existing records and preliminary surveys undertaken by the planning team, a total of 42 species of fish including 15 endangered and threatened species were recorded from this wetland. The community reserve is important satellite wetland in close proximity of Pong Dam (Himachal Pradesh) & Harike Lake, and this landscape is an abode for migratory birds (about 40,000 birds belonging to 62 species) that flock the area during winter season starting from November till March every year. Wetland area is also a breeding ground for a number of resident water birds. The area also recorded 344 species of plants. Despite being rich in its biodiversity, this wetland community reserve is so far neither a Ramsar site nor does it find a place in national wetland Map of India, though it qualifies and deserves it. 8. This community reserve lies in the low-lying floodplain areas between river Beas and Ravi. The major source of water for this wetland is from rainfall and runoff from the surrounding catchments. Being a low-lying area it accumulates water which plays an important ecological function of recharging the ground water and also helps in maintaining the water table of the area. This recharge ground water is critical for sustaining agriculture in the area which is projected throughout the year under Rabi and Kharif seasons. Apart from this the natural wetlands are also used for other cash crops such as lotus and trapa (Singhara). 9. The area is connected within the socioeconomics of the local communities in their day-to-day livelihoods. Community Reserve forms a major source of fisheries and provides the local residents with fuel, fodder, reeds, etc. Apart from this it generates employment for the local people in the leased out fish ponds, lotus and Singhara cultivation areas. This area also has a potential to develop as an important eco-tourist destination and as a centre for conservation education Present Status of Keshopur Existing unsustainable practices/land use in Community Reserve Changing Ecological Regimes Fast spreading Invasive Species Increased Demand for Land and Income Generation Inadequate Protection Lack of long term policy and planning Lack of stakeholder coordination Lack of awareness regarding Conservation of the Wetland 10. The proposed sub - project location is presented below in Figure 1. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 5

9 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 Figure 1: Project Location of Keshopur Wetland, Gurdaspur 11. The forest department in its earlier attempts tried to declare the wetland area as a wildlife sanctuary way back in 1998 but there were no concrete efforts by the erstwhile wildlife wing on that front. Later a Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 6

10 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 proposal on the initiative taken by Lt. General Kamaljit Singh (retd.) though the department was moved in After this, efforts were made by Deputy Commissioner, Gurdaspur as well as Punjab State Council for Science and Technology to bring this area in the network of national wetlands. However, the local villagers could not be convinced and proposal did not materialize. 12. It was after the creation of a separate Wildlife Division in March 2006 that through a participatory approach and a series of meeting with local villagers, conservationist and other stakeholders the proposal was revived and this area was declared a Community Reserve officially notified in June 2007 as the first community reserve of the country Resettlement Framework (RF) 13. A Resettlement Framework is in place for guidance in preparation of resettlement plans and overall safeguards management under IDIPT. The RF prepared for IDIPT tranche 1, has been modified to include the development with respect to new Land Acquisition Act, and for implementation of Tranche 3 subprojects. The RF reflects the national and state level acts and policies with respect to land acquisition, involuntary resettlement, as well as ADB s safeguards policy statement (SPS, 2009). This RF is applicable to all sub-projects under IDIPT and is subjected to review and updating ensuring relevance and consistency with applicable country/state legal framework and ADBs SPS, The following web link may be referred for Resettlement Framework Document OBJECTIVE OF DUE DILIGENCE REPORT 14. Objective of Due Diligence Report is to: Determine whether the subproject is free of Involuntary Resettlement impact such as land acquisition, displacement, adverse impact on income and livelihood, community properties or any other impacts. Review the existing field circumstances of this subproject in accordance with ADB s Safeguard Policy Statement (SPS) REQUIREMENT OF DUE DILIGENCE REPORT 15. The Development of Interpretation, Construction of Watch Towers and other activities do not envisage the temporary or permanent land acquisition and resettlement impact because all the components are being implemented within the Government (Panchayats) land. Since this subproject is not having any encroachment, land acquisition and resettlement. Therefore, no expected impacts on private/public land, structures etc. or no negative impacts on livelihood are envisaged. Hence, no Resettlement Plan is needed and Due Diligence Report fulfils the requirement of ADB s safeguards. 5. SCOPE OF DUE-DILIGENCE EXERCISE 16. The scope of Due Diligence Exercise covers the following activities while preparing the DDR: To monitor the process if government land transfer involved, the process followed for making such land available to the project and the land-use of those government lands and description of any encumbrances; To gather the documentation regarding agreement reached with or consultation held to reach agreement, in case of purchase of land directly from the community / panchayat; To verify R&R provisions made applicable to the project; Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 7

11 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 To collect the details of grievance redress mechanism followed for the project, mentioning if any grievances received from the local people and the action taken against those grievances; To review the details of institutional arrangement for social safeguard implementation; To review the details of the community consultation or development Activities, if carried out by the PIU/contractor; To verify the compliance with respect to Resettlement Framework (RF); To review the disclosure process followed for safeguard and other related documents; To gather any other information and data related to social impacts; To suggest suitable measures for identified gaps and shortcomings in mitigating the social impacts, if any, based on the due diligence exercise 6. APPROACH AND METHODOLOGY 17. The methods followed for the preparation of due diligence report has been discussed in this section. 6.1 Activity 1: Review and Appraisal of Sub-Project Reports and Documents 18. The reports and relevant documents related to social safeguards available with the PMU have been reviewed and appraised. The documents included Loan Agreement- ADB and Punjab state government, Project Agreement-ADB and Punjab state government; Initial Environmental Examination (IEE) Report, Resettlement Framework, Resolution/minutes issued to PHTPB by Panchayats as well as other departments and Contract Documents etc. 6.2 Activity 2: Consultations With the PIU & Contractor 19. Two-stage consultation process has been conducted towards preparation of the due diligence report, (i) consultation with PIU officials prior to the site visit to appraise about the project, and (ii) consultation after the site visit to ascertain the compliance procedures adopted or planning to be adopted by the PIU/Contractor for various safeguard issues observed at the site. 6.3 Activity 3: Site Visit and On-Site Observations 20. Visit to the sub-project site have been an integral part of the preparation of due diligence report. PMC Social Safeguards Specialist has visited the project site on 20 th January 2016 and had discussions with the Forest/Wildlife Guards, Community Development officer at PIU Amritsar, Community Mobiliser at Site and Support Engineer PIU, contractor s representatives, labourer s Supervisor and labourer male and female etc. During DDR visit two Self Help Groups were also consulted with community mobiliser in Maini village. 6.4 Activity 4: Due Diligence Report Preparation 21. Based on field visit, data/report review, consultation with CDO, PIU Amritsar, due diligence report have been prepared. Apart from IR & IP impacts review, the due diligence report also cover the other safeguard measures such as public consultation, grievance mechanism, labour welfares, health & safety, potable water and sanitations, gender activities, awareness about the HIV/AIDS etc. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 8

12 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 7. SOCIAL SAFEGUARD DUE DILIGENCE 7.1 Assessment/review of Social Issues 22. The Tranche-1 sub-project has been categorized as C for involuntary resettlement (IR) and Indigenous People Development as per ADB s Safeguard Policy Statement (SPS-2009). The proposed subproject, being a wetland area development and construction of interpretation center, will be executed within the existing boundary of wetlands. The land has been transferred to PHTPB for interpretation center. No additional land will be required, resulting no impact on land acquisition and involuntary resettlement. Therefore, no action was required as far as preparation of Resettlement Plan (RP) is concerned. The construction work has been started in interpretation centre and other works like watch towers and natural trails etc. Selected snaps taken during due diligence presented below. Table 1: Existing Site Condition photographs during DDR Project Information and Emergency contact nos. Fencing available for the interpretation land View of Wetland, and progress of civil work of natural trails and board walks and watch towers 23. Apart from the civil work the project includes community based social management includingcapacity building, local community participation through income generation activities (IGA) and PRA, formation of eco-development committees and self-help groups in the panchayats. Till date, total 11 selfhelp groups (SHG) have been formed as informed by community mobilizer. Monthly meeting is being conducted by the group members and a share is deposited in the bank where accounts have been opened. Below table 2 presents the status of subproject execution under KCCR. Table 2: Summary progress of civil work of KCCR Sl. No. Package No. Name of the Subproject Contractor Name Contract dates Start Finis Extended Completi on Date % Physical Progress Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland % Financial Progress 9

13 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 1 PB/ASR/CO M2/CBA/14 A 2 PB/ASR/CO M2/CBA/14 B 3 PB/ASR/CO M2/CBA/14 C Development of Community-based Eco tourism facilities at Keshopur Wetland (PICF) Development of Community-based Eco tourism facilities at Keshopur Wetland (Civil Works) Development of Community-based Eco tourism facilities at Keshopur Wetland (Interpretation Centre) April Sep Feb-15 h Forced Account approved on by ADB. Delegation of Power conferred on PIC (F) by PIU on M/s Rajeshwar Singh, Engineers & Builders, Sujowal House, Mirpur Colony, Pathankot , Punjab puneetkatal@yahoo.in M/s Sai Construction Co. 42 D, Model Town, Patiala M: sccpatiala@rediffmail.c om Mar Mar Aug- 16 as on as on Mar Dec The sites of sub-project components have been planned to be developed in the government-owned land (Panchayat, Wetlands). The project is expected to result in ited social risks and impacts which can be readily addressed through relatively simple and cost-effective mitigation measures. The local people have a positive perception about the project with respect to the income generation and business development by increasing tourist/visitors, employment opportunities (both un-skilled and semi-skilled) which the project can provide to the local community. 7.2 Details of Land 25. During site visit the social due diligence work also revealed that the project site is well demarcated and there are no squatters. Total area of reserve is 850 acres ( ha), comprising of a fresh water marsh (natural wetland) divided into two parts. Large part is located adjoining to Miani, Dalla, Keshopur & Matwa villages and other smaller part lies adjoining to Magarmudian village. The entire area of this community reserve (CR) is owned by five village panchayats. These villages offer diverse resources in form of local craft, rural life style along with natural scenic beauty. In order to promote these sites it is essential to equip these villages with good infrastructure facilities. The office of the Block Development and Panchayats, Gurdaspur has been issued the transfer paper of 3 acre of land for development of interpretation centre. The said letter has been enclosed with the resolutions made by the Panchayat. Copy of the same is placed as Appendix Resettlement Impacts 26. Details of affected land and properties: As per design and confirmation with design engineer, there are no impacts on private land, properties like housing, shops, commercial buildings, religious and community infrastructure. In this Sub-Project intervention, full or partial, permanent or temporary, physical and economic displacements are clearly absent. There are no Project Affected Persons; no land or structure is to be acquired, no common property resources are affected even nobody s livelihood either temporarily or permanently is likely to be affected. 27. There are no impacts on land acquisition or resettlement due to the proposed subproject. In the event of any land acquisition or resettlement requirements during the project implementation, the same shall be carried out in the line with the provision of the RF developed for the project. 28. Impact on Trees: No tree will be impacted at this wetland area due to project intervention. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 10

14 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche Impact on Scheduled Tribe / Indigenous Population 29. Indigenous peoples (IPs) are not affected due to the sub-project. All the proposed construction activities are being carried out within the land allotted for the sub-project. This sub-project is categorized as C for Indigenous Peoples. Gurdaspur district is not part of the notified Fifth Schedule Area 1. Further, as mentioned in the Indigenous Peoples Planning Framework of ADB (July 2010) Scheduled tribes are in all States and Union Territories except in the States/Union Territories of Haryana, Punjab, Delhi, Pondicherry, and Chandigarh. 7.5 Gender Issues 30. The proposed project does not have any adverse impact on women. The project certainly has some benefits for women in terms of employment opportunities. RF suggests carrying out continuous consultation with women community in surrounding villages throughout project implementation to create awareness among the upcoming development activities and their livelihood opportunities that are likely to come up. This is with the objective to ensure participation in income generating and livelihood enhancingin Tranche-1 sub-project has the scope for promoting gender equality so far in form of employment in construction work and promotion of tourist guides. Contractor has engaged 4 women workers out of 15 total labourers in construction & other activity. PMC Social Safeguards Specialist conducted consultations and discussed with women workers engaged in construction works. It is revealed that there are facilities of potable water, bathrooms and toilet have been provided at the construction site for them. Figure 2: Public Consultation and safeguards training to women laborers engaged in construction 7.6 Wages and Labour Register 31. The Labour Register is being maintained in the Sub-Project with disaggregated data on male/ female workers at site. Contractor s personnel revealed that the minimum wages (as per revised rates of Department of Labour, GoP) and equal wage for equal works are being paid to the labourers without gender inequality. There are no women involved in skilled work. Contractor has been informed that equal wages for equal work and minimum wages should be given as applicable in Punjab. 1 Fifth Schedule under Article 244(1) of Constitution defines Scheduled Areas as such areas as the President may by order declare to be Scheduled Areas after consultation with the Governor of that State. The criteria for declaring any area as a Scheduled Area under the Fifth Schedule are; (a) preponderance of tribal population, (b) compactness and reasonable size of the area, (c) a viable administrative entity such as a district, block or Taluka, and (d) economic backwardness of the area as compared to the neighbouring areas. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 11

15 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche Labour camp site 32. The due diligence related consultation has revealed that most of the labourers are migrants from Bihar, Uttar Pradesh and Madhya Pradesh. The contractor has been provided labour shelters within the project site. Regular consultation with labourers especially women workers is being done by PIU officials at site. Medical facilities such first aid box and consultation with doctors is being facilitated by CDO PIU through contractor. Mosquito net are being used by the labourers to prevent themselves from mosquitos. The contractor has been advised to provide clean and better accommodations to the labourers as per contract/law throughout the construction period. Labourers have been advised to wear appropriate PPEs at all times, at site during construction work. Table no 3 presents the snap shot taken at site during DDR visit. Table 3: Existing Site Condition photographs during DDR Separate Toilets for Men and Women at Site LPG Cylinder for cooking food First Aid Room at Site Labours working with PPE at site 7.8 Public Consultation 33. Necessary consultation has been done during due diligence report preparation with the labourers, supervisor of the site, Support Engineer PIU, CDO, Community Mobilizer and Civil Contractor by Social Safeguards Specialist, PMC on 20 th January CDO revealed that the work has been smoothly is in progress and safeguards are being implemented satisfactorily at this site. Further, project staff is in regular contact with the Panchayat heads/pradhans of villages of nearby areas. PPEs and other facilities for labourers will be ensured and safety measures shall be implemented effectively. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 12

16 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 Table 4: Public Consultation Photographs during DDR Preparation SHG president at Maini Village sharing handicraft (ladies purse made by water hyacinth) made by the group members CDO sharing safety trips in participatory manner with labour including women at site 7.9 Project Organization Structure 34. There are two Project Implementation Units (PIU s) has been established by the Implementing Agency (IA) PHTPB - Each PIU is responsible for the implementation and monitoring of sub-projects happening in Eastern and Western circuits respectively. Each PIU has been headed by a Project Manager (PM) comprising of professionals / officers from various disciplines including architecture, engineering, contract specialist, Gender Specialists, community development officers (CDO) etc. CDO s further supported by community mobilisers. PMU functioning at Chandigarh also comprising the Social and Environment Safeguard Specialists along with Community Development Specialists, joined recently. All the experts reporting progress of safeguards to the Forest Conservation Specialist (FCS)/Additional Project Director and Project Director. 35. The key role of the CDO s includes effective implementation of the safeguard measures proposed in RF and ensures the safeguard compliance provisions of the investment program. The CDO s will report the safeguard implementation status to the PM (PIU) and Safeguard Specialists (Environmental and Social) PMU through monthly/ quarterly monitoring reports. Environment Safeguards Specialist and Social Safeguards Specialist, PMU is further reporting to GoP and ADB as per agreed reporting schedule. Detailed project organisation structure as proposed in PAM is placed at Appendix-2. Social Safeguard Specialist from PMC and DSC team are further supporting in monitoring and implementation of safeguard measures as per RF and IEE Grievance Redressal Mechanism 36. It would be pertinent here to refer the Asian Development Bank s policy, which requires proper mechanisms for resolution of disputes that may arise from any aspect of the project and development process. The mechanisms should be affordable and accessible, and third parties independent of the implementers should be available at the appropriate point in the process. The grievance procedure need to be simple, administered in the first instance at the local project level to facilitate access, flexibility and open to various proofs taking into account the need for speedy, just and fair resolution of any grievances. 37. During preparation of social due diligence exercise, the RF and IEE report have been reviewed and it is noted that RF has proposed effective and interactive mechanism in which participation of the community is ensured through dialogues and frequent meetings with town/village heads, with respect to any grievances. Presently, there is no Grievance Redress Committee (GRC) in place. However formation of GRC is in process. Further, PMU safeguard specialist has been issue the necessary instruction along with the Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 13

17 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 formats and procedure to note any type of grievance to PIUs. CDO is responsible to monitor the grievance register to be maintained by the representative of contractor and complaint submission forms have also been provided. 38. Team Leader, PMC has communicated to PMU regarding setting up GRC for the sub-projects, based on which, the Additional Project Director has instructed respective PIUs to form GRC. Accordingly, Project Manager PIU Amritsar has requested to Deputy Commissioner and Municipal Corporation for nomination of member and necessary approval for GRC. The GRC structure proposed in RF documents and communications made from TL, PMC to PMU and onwards letter issued by PM, PIU Amritsar to Deputy Commissioner and Municipal Corporation is placed in Appendix Employment Potential 39. The proposed sub-project Development of Community Based Eco Tourism Facilities at Keshopur Wetland will create direct and indirect employment opportunities. During discussion with contractor s support engineer, it revealed that average labour including skilled and unskilled will be required daily at least for entire project period thereby creating around 6000 man-days. Apart from direct employment for construction works, other types of employment will also be generated like obtaining for suppliers of construction materials, operators tractor/dumper, etc during construction phase. During operation phase, indirect employment creation is envisaged for local shopkeepers, rural artisans, tourist guides, self-help groups etc. Simultaneously, the SHGs established during the project phase will help in income generation of the women groups, and improving their overall living standards Other Social Issues HIV/AIDS Awareness 40. Considering the possible presence of migrant labourers for construction work under this project, EA/IA take proper care during construction to conduct information and education campaigns on the risks of HIV/AIDS and other health issues, targeting construction workers at project sites from time to time. The contractors require (i) to disseminate information at worksites on risks of sexually transmitted diseases and (ii) HIV/AIDS awareness as part of health and safety measures for those employed during construction. During due diligence visit necessary information such board, signage and safety slogans are in place. Table 5: HIV/AIDS Awareness at Site Posters and literature obtained from NHM, NACO, PSACS and provided to contractor Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 14

18 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche Child Labour 41. Child labour has not been observed during the due diligence visit. EA/IA ensures that the civil contractors are not employing children in the civil works or any other works in this sub-project Community Participation Program 42. IEE proposed various activities for community participation program in KCCR are detailed in the following table. Accordingly CDO, Community Mobilizer, Self Help Groups (SHGs) members are implementing the various activities: Table 6: Community Participation Program S. No Activities Target Progress 1 Identification of villages through Participatory Rural Appraisal (PRA), Rapid Rural Appraisal (RRA) and detailed survey using social staff 2 Forming Eco-development committees (EDC) by engaging village level motivators and facilitators 3 Preparation of micro plans (for 5 selected villages) 4 Formation of self-help groups & corpus fund Maximum impact of villages 5 km radius from its boundary. Consequently, all villages falling in 5 km radius should be taken up for eco development. (Within 5 selected villages falling under Keshopur Chhumb Community Reserve) 5 Cattle vaccination Domestic cattle in 5 selected 6 Introduction of agro- forestry species in farmlands 7 Promotion of organic farming and Integrated Pest Management (IPM), Vermi composting 8 Promotion of Income Generation Activities (IGAs) Villages have been selected for community participation Identified villages will be - subjected to PRA and other social development related tools for rapport building, introducing the eco development concept, forming EDC, identifying and implementing entry point activities. For all identified and selected villages 5 SHGs each in reserve villages Total 11 SHGs have been formed and more efforts are being done to complete the proposed target. - villages of the CR Free distribution of seedlings of - fuel/fodder/fruit trees in reserve villages For reducing harmful fertilizers, insecticides etc that pollute the wetlands Vermi-composting, Firewood Brackets, Tailoring, Embroidery, Weaving, Poultry Etc. 9 Development of educational material Customized content for different target groups of stakeholders 10 Lectures/ workshops/ slide shows Cover all schools & Colleges and A) Schools & Colleges different groups within KCCR area. 11 Celebration of special days & exposure visits to the reserve World environment day, earth day, international biodiversity The training program in 5 villages have been conducted The training program in 5 villages have been conducted Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 15

19 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 S. No Activities Target Progress a) Schools and colleges within the KCCR area b) within 5 selected villages of KCCR area day, wetland day, wildlife week etc. 12 Film making Special films to be outsourced on - migratory birds, wetland habitats and their importance etc. 13 Nature education camps and outreach Hiring vehicles and arranging - for students competitions etc. 14 Competitions within the Schools Nearby area of 5 selected villages of the KCCR every year days orientations on KCCR Detailed orientations on KCCR of - wetland (within 5 villages) for community and KCCR Management committee members management committee 16 Seminars/ Workshops and Awareness camps etc for community Within the KCCR area with the different groups Progress of Community Based Activities Formation of SHG and training 43. Subproject, Package 14C, Development and Conservation of Keshopur Chhumb Community Reserve (KCCR), Gurdaspur, Punjab is also the part of this subproject. At least 5 SHGs were proposed in each village of five villages however till date total 14 SHGs have been formed and training on IGAs have been provided to the members. Through this the women as well as male members of SHGs were trained under several trades. Selected trades were opted after baseline survey among the self-help groups and nearby community. After analysis of the ability and local raw material, following trades were opted for training presented in table no. 5. Table 7: Training for livelihood enhancement under Community Based Tourism (CBT) to SHG members Sl. No. Name of SHG Name of the village No. of members Training provided Skill set of the Group 1. K.P. Keshopur 10 Fabric Painting Bed sheets pillow covers, niddle work 2. Pragati Maini 8 Fabric Painting Bed sheets pillow covers, 3. Pragati Maini 10 Handicraft from Water Hyacinth Coin purse, ladies bag, files cover, Tiffin bag, and basket. 4. Baba Srichand Matwa 27 Making Washing Making washing Powder powder 5. Sri Ganesh Matwa 13 Making Washing Making washing Powder powder 6. Pragati and Nari Ekta Maini 16 Making Washing Making washing Powder powder 7. Guru Nanak, and Magarmudian 22 Making Washing Making washing Sukhmani Powder powder 8. Baba Srichand Magarmudian 18 Making Washing Making washing Powder 9. K.P. and Shiv Shakti Keshopur 36 Making Washing Powder powder Making powder Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland washing 16

20 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 Sl. No. Name of SHG Name of the village 10. Pragati, Nari Ekta Maini and and Baba Srichand Matwa 11. Sukhmani SHG, and K.P. Magarmudian and Keshopur Total 187 No. of Training members provided 14 Interior Decoration Items 13 Interior Decoration Items Skill set of the Group Artificial flowers and interior decoration items. Artificial flowers and interior decoration items Awareness Camps on Nutrition for Women 44. As per the requirements of Social Safeguards and Gender Action Plan under Asian Development Bank (ADB) assisted projects of IDIPT, Awareness camps on Nutrition and Balanced Diet have been implemented in 5 villages of KCCR, Gurdaspur with the help of Krishi Vigyan Kendra (KVK), Gurdaspur. The officials of KVK have been invited in the programme as resource persons for organization of these camps under National Nutrition Week, 1 st to 7 th September 2015 celebrations. This programme has further emphasized convergence with national schemes, and other Govt. Dept. for benefits to the community under IDIPT projects. Resource persons: Dr. Mrs. P. K. Ghuman, Associate Director (Training), Krishi Vigyan Kendra, Gurdaspur and other officials have shared their views in awareness camps. Figure 3: Awareness Camps on Nutrition for Women Demonstration of healthy recipes by Krishi Vigyan Kendra (KVK) resource persons Discussion and awareness on different issues of Gender Equality & Women Empowerment (GEWE) Discussion and interactions on significance of Nutrition and balanced diet among rural women and girls Training programme on Organic Farming 45. Onsite training was provided among all the five villages which are the part of KCCR Gurdaspur on 27 th September Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 17

21 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 Figure 4: Training programme on Organic Farming Training programme on Organic Farming in village Matwa in Gurdaspur. Training programme on Organic Farming in villages of Gurdaspur. Training programme on Organic Farming in village Keshopur in Gurdaspur. Training programme on Organic Farming in village Magar Mudian in Gurdaspur Disclosure Process Followed for Safeguard and Other Related Documents 46. Resettlement Framework has proposed that public consultation meetings need to be undertaken throughout the implementation stage. Report suggests disclosure of safeguard documents at prominent places for public information. Electronic version of RF has been disclosed on ADB s website (the web link is RF document in local (Punjabi) language has not been yet disclosed. However, the Project related information have been displayed at this subproject along with information of PIU, contact nos. for any grievance / complaint, contractor s information, First Aid Box, emergency nos. like fire, police, medical, ambulance etc Social Safeguards Impact Categorization 47. Based on the above assessment of the Tranche-1 sub-projects including this were categorized as C for involuntary resettlement (IR) as well as Indigenous People Development as per ADB s Safeguard Policy Statement (SPS-2009). Table no. 2, below presents the Social Safeguards Impact Categorisation and the detailed screening forms for Resettlement Categorization and Indigenous People are placed at Appendix 4 and 5. Table 8: Project Social Safeguards Impact Categorization Name of Project IDIPT, Punjab Loan No. No IND Type of contract Regular Design Build Combined Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 18

22 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 Safeguards Categorization A B C IR (Involuntary Resettlement Impact Categorization) N.A. N.A. C IP (Indigenous people Categorization) N.A. N.A. C 7.17 Compliance to social impacts mitigation during project planning, design and implementation stages Sl. No. Social Safeguard Issues 1. Impact minimization measures Table 9: Compliance to social impacts mitigation Findings The selected sites are government land (Wetlands, wildlife & Forest, Panchayats). Livelihood pattern of the any person/villagers is not affected due to the project. 2. Census and socioeconomic survey As no impact noticed, hence not carried out. 3. Land acquisition The proposed land is government land and resolution from Panchayat has been obtained through office of the Block Development and Panchayat, Gurdaspur 4. Entitlements ADB s policy of IR shall be applicable, if 5. Public consultation and disclosure 6. Impact on tribal people any impact seen. Public consultation has been carried during the project preparation stage and also implantation stage with community and other stakeholders Impact on tribal people is not envisaged as part of the project. Gurdaspur district is not part of the notified Fifth Schedule Area. 7. Resettlement sites Resettlement site not envisaged. 8. Socio-economic rehabilitation measures Not applicable 9. Implementation arrangement 10. Grievance Redressal Mechanism Social safeguard implementation is part of the contract of IDIPT. PMU along with the PIU personnel is the core group responsible for social safeguard implementation at the project site. PMU and PIU is assisting in overall implementation of social safeguards. GRC has been formed and letters have already been issued to the Deputy Commissioner and Municipal Commissioner Amritsar for nomination of representative from Administration. However, the procedure laid down in RF document is being followed. Remarks The project categorized as C for involuntary resettlement (IR) as well as Indigenous people development as per ADB s Safeguard Policy Statement (SPS- 2009). No LA required Environment Safeguards Specialist and Social Safeguards Specialist are positioned at PMU along with Community Development Specialist and 1 Community Development Officer also supporting from each PIU to PMU in implementation. TL, PMC has written an regarding formation and functioning of GRC as suggested in RF/IEE document. Accordingly Project Manager PIU Amritsar has requested for nomination by DC Amritsar and Commissioner of Municipal Corporation ASR. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 19

23 Project Management Consultant for Punjab Heritage and Tourism Promotion Board, Punjab Infrastructure Development Investment Program For Tourism, Tranche-1 8. SUMMARY FINDINGS/ RECOMMENDATION 48. In this Sub-Project intervention, full or partial, permanent or temporary, physical and economic displacements are absent. There will not be any adverse impact on people, livelihood, land or structure and common property resources are observed as land belongs to the Government of Punjab. 49. The key observation of the Due Diligence for the social impacts are summarised as follows The sub-project does not involve any land acquisition or removal of encroachments. The project site is neatly fenced with boundary wall and hence encroachment of land has been prevented. As per ADB SPS 2009, the sub project has been categorised as C type project, having no Involuntary Resettlement (IR) and Indigenous People Development (IP). The requisite mentioned in the RF has been fulfilled during the project implementation, which includes maintaining gender equality, equal wages, community consultations etc. GRC formation is in process and necessary steps have been taken Disclosure of RF document in local language not yet done 50. The due diligence study concludes that the project does not involve any outstanding social safeguards issues. LA and IR impact absent for this subproject. Social Safeguards Due Diligence Report - Development of Communitybased Eco tourism facilities at Keshopur Wetland 20

24 APPENDICES

25 APPENDIX 1 APPENDIX 1: LAND TRANSFER LETTER ISSUED BY OFFICE OF THE BLOCK DEVELOPMENT AND PANCHAYATS

26 APPENDIX 1 MINUTES OF MEETING AND RESOLUTION PASSED BY PANCHAYATS (COPY OF PROCEEDING BOOK)

27 APPENDIX 1 MINUTES OF MEETING AND RESOLUTION PASSED BY PANCHAYATS (COPY OF PROCEEDING BOOK)

28 RECORDS OF RIGHT (JAMABANDI OF THE LAND) APPENDIX 1

29 RECORDS OF RIGHT (JAMABADI OF THE PROPOSED LAND) APPENDIX 1

30 VILLAGE REVENUE (SAZRA) MAP OF THE PROPOSED LAND APPENDIX 1

31 APPENDIX 2 APPENDIX 2: PROJECT ORGANIZATION STRUCTURE (AS PROPOSED IN PAM) The Project management flow chart showing the reporting lines and key organizations involved in implementation is shown in Figures 1. Project Implementation Organizations Roles and Responsibilities Implementation Management Roles and Responsibilities Organization Executing agency Government of Punjab through Department of Tourism (DOT) Assume overall responsibility for the execution of the MFF and reporting; Engage adequate permanent or fixed-term staff to implement the MFF; Setup a state-level project management unit and project implementation units; Provide overall strategic guidance on technical supervision and project execution; and Ensure overall compliance with the loan covenants. Implementing agency Punjab Heritage and Tourism Promotion Board (PHTPB) Project planning and budgeting; Day-to-day assistance, supervision and guidance for the project implementation units and their consultants; Review subprojects for due diligence requirements and approve subproject proposals; Bidding, evaluation and contract award; Managing and disbursing funds; Review compliance with loan covenants, contract specifications, work plans and quality control; Consolidate and submit progress reports, finance and accounting / audit reports, and matters requiring higher-level decision to state level empowered committee (SLEC) and ADB ADB Loan processing activities and signing of loan agreement; Recruitment of implementation capacity development consultant; Procurement supervision; Disbursement; Project administration reviews and missions; Reviewing compliance with loan covenants; Change in project scope or implementation arrangements; and Reallocation of loan proceeds. State-Level Empowered act as a policy making body; Committee (SLEC) Provide overall advice and guidance to the state's EA and PMU; and Accord all approvals under the MFF. State Level Project Empowered Committee. State-Level Empowered Committee (SLEC) have been established in Punjab, chaired by Chief Secretary, Govt. of Punjab with Principal Secretary/Secretary of the Department of Tourism as member secretary and comprised of secretaries from relevant line departments as indicated in the Facility Administration Manual (FAM). The SLEC have been empowered to take all decisions on behalf of the State and will (i) act as a policy making body, (ii) provide overall advice and guidance to the State s executing agency and project management unit (PMU), and (iii) accord all approvals under the Project. The members of SLEC for the Punjab are as follows: Chief Secretary (Chair); the Principal Secretary / Secretary of the Department of Tourism; the Principal Secretary / Secretary of Finance; Finance Commissioner, Department of Forests and Wildlife Preservation; Principal Secretary / Secretary, Public Works Department; Principal Secretary / Secretary, Department of Local Government; Secretary, Department of Rural Development and

32 APPENDIX 2 Panchayat; Principal Secretary / Secretary, Irrigation; Director, Department of Cultural Affairs, Archives, Archaeology and Museum; Representative, Archaeological Survey of India; Principal Secretary / Secretary, Department of Fisheries; Director, Department of Tourism; and Principal Secretary/Secretary, Department of Housing and Urban Development. Executing Agencies: The Department of Tourism (DOT), Government of Punjab is the executing agencies of the Punjab. All necessary powers to: (i) assume overall responsibility for the execution of the tranche; (ii) engage adequate permanent or fixed-term staff to implement the tranche; (iii) setup a state-level PMU and project implementation units (PIUs); (iv) provide overall strategic guidance on technical supervision and project execution; and (v) ensure overall compliance with the loan covenants, will be delegated to the respective executing agencies. The Project Implementation flow chart showing the reporting lines and key agencies involved in implementation is shown in Error! Reference source not found.. Implementing Agency: The Punjab Heritage and Tourism Promotion Board (PHTPB) is the implementing agency in Punjab Project Management Unit: PHTPB have a PMU, headed by a full-time Program Director (PD), and consisting of personnel drawn from relevant line departments and market. The PMU are being supported by a team of consultants including Environmental safeguard specialist. The PMU is the nodal agency for overall management of all program activities and are responsible for: (i) project planning and budgeting; (ii) providing day-to-day assistance, supervision and guidance for the project implementation units (PIUs) and their consultants; (iii) reviewing subprojects to satisfy ADB s due diligence requirements and approving subproject proposals submitted by PIUs and line departments; (iv) bidding, evaluation and contract award; (v) managing and disbursing funds; (vi) reviewing compliance with loan covenants, contract specifications, work plans and quality control; (vii) consolidating and submitting progress reports, finance and accounting/audit reports, and matters requiring higherlevel decision, to the SLEC and ADB. The State shall ensure that (i) specific divisions in the Project management units is staffed for financial management; (ii) transparent procedures are established for financial transactions; (iii) the PMUs follow government rules and procedures for all expense and revenue items including cash and for proper and accurate maintenance of financial records; and (iv) a project website remains established to provide information on Project implementation including procurement.

33 APPENDIX 2 Asian Development Bank Government of India Government of Punjab POLICY ADVISORY & APPROVALS State Level Empowered Committee LINE AGENCIES Forest & Wildlife Public Works Local Government District Level Committees Project Management & Design Consultants Third Party Quality Audit Consultants, Benefit Monitoring & Evaluation Consultants, External Monitoring & Evaluation EXECUTING AGENCY Department of Tourism Mission Director - Principal IMPLEMENTING AGENCY PUNJAB HERITAGE & TOURISM PROMOTION BOARD PROJECT MANAGEMENT UNIT Rural Development Irrigation Culture, Arts & Museum Archaeological Survey Northern Railways Fisheries Housing & Urban Design & Supervision Consultants, Project Implementation Unit, Project Implementation Cell, State Forest Department Project Implementation Unit, Design & Supervision Consultants, Project Management Flow Chart Project Implementation Units: The implementing agency had already established two PIUs, one for each circuit (Eastern and Western) at Rupnagar (Ropar) and Amritsar respectively for the implementation and monitoring of subprojects. It comprises the personnel drawn from relevant line departments and outsourced, and each headed by a project manager and supported by Community Development Officer (CDO) for effectively implementation of the RF and ensures the safeguard compliance provisions of the investment program. The PIUs are responsible for: (i) prioritizing and preparing subproject proposals; (ii) providing day-to-day assistance, supervision and guidance to the design and supervision consultants (DSC); (iii) conducting detailed assessments and surveys including public consultation and input from stakeholders; (iv) preparing detailed designs, specifications, schedule of quantity, bidding documents, and related documentation; (v) implementing civil works and related activities; (vi) reporting to PMU; (vii) preparing regular progress reports for the SLEC, the executing agency and ADB through PMU; (viii) supervising construction, conducting quality control, approving progress payments to contractors; and (ix) maintaining records and accounts on an up-to-date basis and making these available to ADB, its missions, or auditors for inspection.

34 APPENDIX 3: GRIEVANCE REDRESSAL MECHANISM (GRM) APPENDIX 3 The structure suggested of Grievance Redress Committee (GRC) in RF at PIU as follows. For all the IDIPT sub projects, the affected person/aggrieved party can give their grievance verbally to Site Engineer or in written to the Project Manager of PIU. Grievances of affected person will first be brought to the attention of the site Engineer PIU, who can resolve the issue at site level. If the matter is not solved within 7 days period at site, it will be brought to the Grievance Redress Committee (GRC) constituted for the purpose in PIU. This GRC shall discuss the issue in its monthly meeting and resolve the issues within one month of time after receiving the grievance. If the matter is not resolved by GRC at PIU level within stipulated time, it shall be referred to GRC at PMU level by Project Manager PIU. If the matter is still not addressed, the same may refer to Executive Committee / State Level Empowered Committee (SLEC). The grievance redress process flow chart is shown in Figure. In each PIU, there shall be one GRC, which will include mentioned members; Project Manager (PIU), Chairperson District Tourist Officer of Department of Tourism, Govt. Of Punjab, Community Development Officer of PIU, Nominated representative of Deputy Commissioner and Nominated representative of Municipal Commissioner. Aggrieved Person/Party GRC at PIU Minor Grievances Major Grievances PIU/NGO Grievances Addressed Grievances not addressed The committee required to meet at least once in every month. Agenda of meeting shall be circulated to all the members and affected persons/aggrieved party along with venue, date and time; informed in written at least 7 days in advance of meeting. The matters shall remain with GRC at PIU level for one month and if grievance is not resolved within this time period, at the matter shall be referred to GRC at PMU. GRC at PMU Grievances not addressed Grievances Addressed Grievances not addressed Grievances Addressed Executive Committee / State Level Empowered Committee Grievance Redress Committee (GRC) at PMU. The matters not resolved by the GRC at PIU level within one month shall come under GRC at PMU. GRC at PMU will include: Grievance Redress Mechanism Flow Chart Additional Project Director (APD), Community Development Specialist, and Environment Safeguards Specialist of PMU. The Committee shall be headed by APD of PMU. This committee shall look the matters, which are referred to and not resolved by GRC at PIU level. GRC at PMU shall discuss the issue and try to resolve it and inform the PIU accordingly. If the matter is not resolved by the GRC at PMU level within one month of time, the aggrieved person/party can bring the matter to The SLEC. The PIU shall keep records of all grievances received including contact details of complainant, date of

35 APPENDIX 3 receiving the complaint, nature of grievance, agreed corrective actions and the date these were affected and final outcome. COMMUNICATION FOR FORMATION of GRC

36 APPENDIX 3 NECESSARY INSTRUCTIONS ISSUED FROM ADDITIONAL PROJECT DIRECTOR to PIUs

37 APPENDIX 3

38 APPENDIX 3

39 APPENDIX 3

40 APPENDIX 3

41 APPENDIX 3

42 APPENDIX 3