2016 Accountability Framework. DRC-DDG Horn of Africa & Yemen

Transcription

1 2016 Accountability Framework DRC-DDG Horn of Africa & Yemen DRC-KENYA This accountability framework summarizes DRC s commitments to our stakeholders in Kenya that are additional to DRC s global accountability framework. The global accountability framework is valid for DRC and DDG everywhere; it is available on DRC/DDG contact details Address P.O. Box Westlands Nairobi, Kenya Telephone number Tel: +254 (20) /4/5 Country Director name David Kang ethe Website 1. DRC in HoAY/Kenya The Horn of Africa is a major source of complex displacement defined by a mix of interrelated conflict and resource-induced displacement and migration both within and beyond the region. It contains both protracted displacement as well as recent short-term displacement. The scope for durable solutions is limited and, to a large extent, traditional displacement categorisation (e.g. protracted IDPs and urban poor) is not always very clear and can be hard to assess. DRC in the Horn of Africa and Yemen has an overall objective to support and strengthen a regional protection framework for displacement-affected communities throughout the HoA and Yemen. DRC in HoAY does so in accordance with DRC s global Assistance Framework and the scenarios of acute crisis, displacement and (to a limited degree) durable solutions. In the HoA and Yemen, a pre-conflict scenario is also relevant. Within these four scenarios, DRC Kenya will operate with the three global strategic objectives presented in the Assistance Framework, defining the fundamental and specific aims of assistance as: ( i) Saving of lives and the alleviation of immediate suffering among people affected by conflict;(ii)safeguarding, restoration and development of livelihoods; and (iii) Institutional and organisational change that ensures the promotion of values, policies and capacities, which contribute to the protection of peoples rights and the peaceful handling of conflicts. Kenya is one of the Countries in the Horn of Africa that form part of the Somali refugee migration axis hosting the largest population of Somali refugees mainly from South Central Somalia. DRC has been operating in Kenya since 2005 and has accumulated significant knowledge and experience in supporting refugees, host communities and people who are internally displaced (IDPs) in the country. DRC began its operations in Dadaab in partnership with CARE Kenya and Refugee Consortium of Kenya (RCK) to help prepare refugees for eventual return and ensure equity between refugees and the host 1

2 population by funding host community activities. In 2009, DRC began direct implementation of activities particularly in Shelter, WASH, Livelihoods sectors in Dadaab. Since 2013, DRC Kenya has shifted its scope of work to having a stronger focus on protection, slef reliance and livelihood activities. In Kenya s capital Nairobi, DRC has been implementing a functional practical programme in support of urban refugees since 2012 to date. Despite the government s directive on enforcing the encampment policy on urban refugees to relocate to gazetted Kakuma and Dadaab camps, DRC continues working with Department of Refugee affairs, UNHCR and other agencies to ensure all persons of concern are treated with dignity and respect. The influx of South Sudan refugees in Kenya (Kakuma camp) following the breakout of civil war in Sudan, caused DRC to commence operations in Kakuma refugee camp to respond to the emerging emergency and focused programming on child and youth protection. 2. DRC objectives in Kenya DRC Kenya s strategic objectives are in-line with the global assistance framework adapted to the Horn of Africa displacement context. These objectives are: 1. Saving of lives and the alleviation of immediate suffering among people affected by humanitarian conflict; 2. Safeguarding, restoration and development of livelihoods; 3. Institutional and organisational change that ensures the promotion of values, policies and capacities, which contribute to the protection of peoples rights and the peaceful handling of conflicts. 3. DRC partners & stakeholders [Kenya] DRC Kenya works with a number of partners and stakeholders in programme design, implementation, monitoring and evaluation. Program stakeholders and partners include refugees, host communities, government institutions, academic institutions, International and National Non-Governmental Organisations, UN Agencies and donors. These are specified below: 1. Government institutions: Department of Refugee Affairs (DRA), Ministry of Interior and Coordination, Ministry of Education, County government authorities among others. 2. Academic Institutions include: Kenya Methodist University, NEP Technical Training Institute, Zetech College, Institute of Advanced Technology, Kenyatta University, PCEA Vocational Training Institute and NEP College of Health Sciences. 3. Local Non-governmental Organisations include e.g. Refugee Consortium of Kenya 4. International NGOs include LWF 5. United Nations Agencies include; UNHCR 6. Donors include: DANIDA, UNHCR and BPRM. 2

3 7. Beneficiaries of DRC Kenya programmes among them refugees and host communities. 4. Local standards & codes In addition to DRC s global standards, DRC Kenya subscribes to the following additional standards applicable to the Kenyan context. The Constitution of Kenya 2010 Kenya Refugee Act (No 13 of 2006 ) Kenya Income Tax Act - CAP 470 (1973). National Labour laws The Prevention, Protection and Assistance to Internally Displaced Persons and Affected Communities Act, 2012 Kenya Vision 2030 (country strategic development blueprint). NGO Coordination Board requirements DRC staff Code of conduct. International Humanitarian Law Refugee Law International Committee of the Red Cross Code of Conduct CHS on Quality and Accountability SPHERE standards Do No Harm 5. Interaction with beneficiaries DRC Kenya regards its beneficiaries (right holders) as the most important partner and stakeholder in implementation of both the national strategy as well as individual projects. The Country programme therefore strives to include the opinion and perspectives of the beneficiaries and other stakeholders for optimum project impact. Communities and people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affect them. DRC Kenya strives to ensure that its interventions are absed on participation, communication and feedback with beneficiaries throughout the entire project management cycle which includes involving right holders during baseline assessments, planning, implementation, monitoring and evaluation. Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints. DRC Kenya worsk to ensure that all complianrs are welcome and addressed. A well-established complaints mechanism is in place that consists of a toll free line, sms line, an address, Facebook page and a twitter handle where beneficiaries can send their complaints/ feedback. Each field office has a functional complaints handling committee that handles all complaints received from beneficiaries. Complaints received are addressed through proper and well documented channels. The 3

4 beneficiary complaint mechanism is part of the information shared with beneficiaries during community meetings. DRC receives and logs complaints at the field level and field staff are tasked with ensuring that these complaints are resolved. It also specifies alternative complaint channelling procedures in cases where the field staff are implicated. DRC strives to ensure complaints received are dealt with professionally and feedback provided to the complainant within appropriate time frames. Referral of Potential Beneficiaries by DRC to government/local authorities: DRC Kenya s mandate on issues of protection and provision of humanitarian services is limited by those functions exclusively carried by the government. DRC refers beneficiaries to appropriate channels in the Government where they can receive specific services based on their needs. DRC Kenya strives to maintain a mutually respectable relationship with the duty bearer to enable us bring to the government s attention protection and related issues that come to us. DRC s relations with other Stakeholders: DRC Kenya maintains a professional relationship with other stakeholders among them implementing partners, donors and government. This includes honouring of contractual commitments, willingness to collaborate on issues that would result in benefit to our beneficiaries and sharing of information that would enhance the welfare of our beneficiaries. 6. Country org-chart Organogram - Kenya Program May 4

5 7. Current projects 2016 Project Name Protection & Assistance to Somali Refugees in Dadaab camps Objectives 1. Potential for voluntary return realized 2. Risk of SGBV reduced and quality of response improved 3. Self-reliance and livelihoods improved Beneficiaries Number 28,337 Target Refugees and Asylum Seekers group Funding Donor UNHCR Amount KES 132,788, Implementing partners None Project Name Livelihoods and Self-Reliance for Urban Refugees Objectives 1. Self-reliance and livelihoods improved 2. Potential for voluntary return realized Beneficiaries Number 1,183 Target Refugees and Asylum Seekers group Funding Donor UNHCR Amount KES 40,000,000 Implementing partners None Project Name Protection and Durable Solutions in Horn of Africa & Yemen Objectives 1. To meet protection needs of those in acute need in terms of physical, material and legal safety 2. To support quality asylum and dignified transitional solutions in hosting environments in terms of physical, material and legal safety Beneficiaries Number 12,535 Target Refugees and Host Communities group Funding Donor DANIDA Amount DKK 5,500,000 Implementing partners Refugee Consortium of Kenya (RCK) Project Name Supporting Durable Solutions in Protection and Self-Reliance for Refugees in Kenya Objectives 1. To enhance resilience, positive coping and response strategies among adolescents and youth in Kakuma 2. To strengthen GBV prevention and response mechanisms in Dadaab 3. To increase self-reliance of persons of concern in Dadaab and Kakuma through diverse livelihood development opportunities Beneficiaries Number 9,396 5

6 Target Refugees and host community group Funding Donor PRM Amount USD 700,000 Implementing partners None Project Name Objectives Beneficiaries Number Target group Youth Without Future Strengthen vulnerable youth s access to protection and selfreliance 1. Newly arrived young South Sudanese refugees between 17 and 24 years in Kakuma 2. Youth from the host community between 17 and 24 years Funding Donor Danmarks Indsamling (DKI) Amount DKK 6,613,188 Implementing partners None Project Name Objectives Beneficiaries Number Target group Emergency Response for Drought and El Niño Affected Communities in Ethiopia, Somalia and Kenya Provide basic household goods and livelihoods to refugees in Kenya impacted by flooding Refugees who have been displaced within Kakuma refugee camp due to the flooding Funding Donor DRC Own Funds: Emergency Amount DKK 205,461 Implementing partners None 6

7 8. Accountability Improvement plan CHS TARGET/INDICATOR(S) 1 COMMITMENT FOR END- [INSERT CORRECT YEAR HERE] Communities and people affected by crisis. 1. receive -Evaluation reports assistance appropriate to their -Project monitoring reports needs. (including photos, minutes of meetings and agreed actions) ACTIVITIES FOCAL POINT AUTHO-RITY 2 DEADLINE STATUS REPORT 3 Conduct project mid-term and end term evaluations Conduct monitoring visits and document beneficiary progress and any arising needs/risks/vulnerabilities & Sophia June 16 & Dec 16 Continuous DATE:.. BY: -Minutes of meetings held with UNHCR/meeting agenda Participate in Joint UNHCR Partner assessment missions. May, Sept Needs assessment reports Undertake a needs assessment to ascertain appropriateness of intervention projects. June & December 16 -Proposals capturing needs identified during assessments. Adapt proposals to needs identified during assessments Continuous 1 For 2016, the targets and activities are defined on the basis of the operation s self-assessment of Oct-Nov 2015 of its compliance with the Core Humanitarian Standard. Use 'SMART' indicators: Specific, Measurable, Achievable, Relevant and Time-bound. Focus on critical gaps and be realistic; the shaded rows are to be used for targets deferred until the following year. If there already is a relevant plan in writing for (elements of) a CHS commitment, just refer to it instead of repeating it. Rows can be deleted or inserted, as appropriate. See also tools provided by the CHS Alliance. 2 The responsible management level. 3 This column is blank at the outset and is to be used for reporting accumulated progress with respect to the target/indicator. When the target is met, it is sufficient to write done. The matrix with the updated status report must be considered by the Annual Review. It can also be appended to the Report. 7

8 CHS COMMITMENT 2. have access to the humanitarian assistance they need at the right time TARGET/INDICATOR(S) 1 FOR END- [INSERT CORRECT YEAR HERE] -Updated referral pathway for protection clients -Evidence of use of standards in proposal development; project reports highlighting progress against standards ACTIVITIES FOCAL POINT AUTHO-RITY 2 DEADLINE STATUS REPORT 3 Update the referral pathway and Standing Operating Procedures governing interaction by partners at various client entry points Use relevant technical standards and good practice employed across the humanitarian sector to plan and assess programmes. Protection Team leaders & Sophia Ongoing DATE:.. BY: -Field monitoring reports including photos and short video clips of beneficiary work/testimonials -Assessment reports Monitor activities, outputs and outcomes of activities to adapt programmes and address poor performance. Conduct internal assessments on specific interventions such as EMAP and Walk-inher shoes to verify their impact Area Manager Monthly 3. are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action. -Reports -Training report, attendance register -Beneficiary lists -Minutes, photos Identification and strengthening of VSL as an exit strategy for livelihood and scholarship beneficiaries Program staff training on Do No harm Allocation of specific quotas for host community members in every beneficiary lot to build local capacities Conduct an annual assessment on the effect/impact of our programs in the lives of community-both intended and unintended livelihoods, scholarship, VSL Sophia Area Manager July 2016 October 8

9 CHS COMMITMENT TARGET/INDICATOR(S) 1 FOR END- [INSERT CORRECT YEAR HERE] -Participant list ACTIVITIES FOCAL POINT AUTHO-RITY 2 DEADLINE STATUS REPORT 3 impacts Refresher discussions/training with staff on Code of Conduct to reduce SEA risks Pauline HOFA DATE:.. BY: 4. know their rights and entitlements, have access to information and participate in decisions that affect them. -Photos, minutes, participant lists -Copies of circulated lists, correspondences -Staff wearing badges, minutes of meetings Promote Community leaders /selection committees involvement in applications opening and initial vetting process. Provide information to all applicants on the outcome of their application for interventions (both successful and unsuccessful) after each and every selection process. Staff must identify themselves prior to any interaction with PoCs both in and out of office and wear staff badges always. Scholarship team leaders Scholarship team leaders Area Manager Area Manager HOFA Quarter 1 &2 Quarter 1&2 Ongoing -Participant lists, minutes, photos -Participant lists, minutes Hold Progress in Implementation meetings (PIM). Conduct kick-off meetings with the community leaders and other interested parties on DRC principles, how it expects its staff to behave, the programmes it is implementing and what they intend to deliver. AMs 1 st Quarter -Recordings of radio shows Organize and Participate in Radio Shows to share this information to a wider audience and in a variety of languages - DDB -Copies of brochures Develop grant brochures/notes and CHS Focal AM Dadaab Continuous 9

10 CHS COMMITMENT TARGET/INDICATOR(S) 1 FOR END- [INSERT CORRECT YEAR HERE] -Participant lists, minutes, photos ACTIVITIES FOCAL POINT AUTHO-RITY 2 DEADLINE STATUS REPORT 3 share with community during meetings. Projects are clearly presented to the POC to increase their participation and provide feedback based on clear understanding of project goals persons/ Team leaders AMs Continuous DATE:.. BY: 5. have access to safe and responsive mechanisms to handle complaints. -Attendance sheets, photos of training -Existing online system -Copies of IEC materials posted in the community centers, social halls, chief office, youth center -Minutes of meeting, report -Reports Conduct refresher training on the complaints mechanisms for both the PoCs and Staff Activate an Online Complaints System Develop and share out IEC materials with relevant information on the complaints channels. Review the existing channels on a biannual basis to ensure their safety, effectiveness and relevance. Use of Diversified media (Radio, social media, IEC materials and translation of information to the appropriate language (Somali, Sudanese, Swahili) Accountability FPs Accountability FPs Accountability FPs Accountability FPs/Sophia June 16 June 2016 June 2016 June receive coordinated, -Minutes, reports of discussions Coordinate with other IPs and UN Agencies to determine areas of Monthly/Bi monthly 10

11 CHS COMMITMENT complementa ry assistance TARGET/INDICATOR(S) 1 FOR END- [INSERT CORRECT YEAR HERE] -Minutes -Reviewed SOPs, report ACTIVITIES FOCAL POINT AUTHO-RITY 2 DEADLINE STATUS REPORT 3 collaboration for synergy building Participate in thematic monthly coordination meetings in all field locations. Review the Information Sharing Protocols (ISP) and SOPs. Accountability FPs/team leaders Monthly/bi monthly June 2016 DATE:.. BY: 7. can expect delivery of improved assistance as organizations learn from experience and reflection. -Reports -Minutes, reports -Reports, proposal that reflect lessons obtained from previous programming Conduct an analysis of the feedback received through the internal and external evaluations; the GBVIMS and the CRM system to identify programmatic gaps and the best response measures needed to address them. Conduct Review Meetings with Scholarship Committees/community leaders and other stakeholders to discuss challenges, emerging issues and review previously agreed upon actions of our interventions. DRC continuously build on the lessons learnt in designing new interventions as informed by monitoring and evaluation, and feedback and complaints. Team Leader / M & E officer and Accountability FP Scholarship team leaders AMs AMs/ May 16 and Nov 16 11

12 CHS COMMITMENT 8. receive the assistance they require from competent and wellmanaged staff and volunteers. TARGET/INDICATOR(S) 1 FOR END- [INSERT CORRECT YEAR HERE] -Personnel files -Personnel files -Personnel files -Evidence of staff development plan with HR -Training evaluation forms -Attendance lists, reports -Attendance lists, reports ACTIVITIES FOCAL POINT AUTHO-RITY 2 DEADLINE STATUS REPORT 3 Staff objective setting and inclusion of accountability role in staff JDs Conduct staff mid-term evaluations Conduct and act on staff performance appraisals. Develop a staff development plan for 2016 Continuously build the capacity of the program staff to effectively implement projects to meet desired outcomes and impacts Train ALL staff on CHS Sensitization of staff on the code of conduct, DRC Values, mandate, contracts and terms of service HR/Supervisors HR HR Accountability FPs HR /HOFA HR HOFA HOFA HOFA HOFA March 2016 June 2016 Nov 2016 June 16 Dec 16 June 2016 July 2016 DATE:.. BY: 9. can expect that the organisation s assisting them are managing resources effectively, efficiently and ethically. -Updated sector budget trackers -Minutes -ORs, GRNs Daily/weekly budget tracking and reviews at sector level Monthly budget reviews to check on expenditures against budget Ensure goods received are to the standards indicated in the Order Request, Procurement & Logs teams Area Manager HOFA/ HOFA/AMs Continuous Monthly Continuous 12