Agenda Animal Care Services Citizens Advisory Committee 2127 Front Street Published by the Animal Care Services (916)

Transcription

1 ANIMAL CARE SERVICES CITIZENS ADVISORY COMMITTEE Kathy Garcia, Chair Samantha Farmer, Vice Chair Caroline Godkin Don Henkle Paul Somerhausen Vacant Vacant STAFF Maila Hansen, Deputy City Attorney Gina Knepp, Animal Care Services Manager Jennifer Chikasawa, Administrative Analyst Agenda Animal Care Services Citizens Advisory Committee 2127 Front Street Published by the Animal Care Services (916) Wednesday, April 27, :00 p.m. NOTICE TO THE PUBLIC You are welcomed and encouraged to participate in this meeting. Public comment is taken on items listed on the agenda when they are called. Public Comment on items not listed on the agenda will be heard as noted on the agenda. Comments on controversial items may be limited and large groups are encouraged to select 3-5 speakers to represent the opinion of the group. Notice to Lobbyists: When addressing the legislative bodies you must identify yourself as a lobbyist and announce the client/business/organization you are representing (City Code ). Speaker slips are available on the City s Website and available from staff, and should be completed and submitted to Committee staff. Government Code (The Brown Act) requires that a brief description of each item to be transacted or discussed be posted at least 72 hours prior to a regular meeting. The City posts Agendas at City Hall as well as offsite meeting locations. The order and estimated time for Agenda items are listed for reference and may be taken in any order deemed appropriate by the legislative body. The Agenda provides a general description and staff Recommendation; however, the committee may take action other than what is recommended. Full staff reports are available for public review on the City s website and include all attachments and exhibits. To Be Delivered and Supplemental reports will be published as they are received. Hard copies are available at the Office of the City Clerk and all written material received is available at the meeting for public review. Meeting facilities are accessible to persons with disabilities. If you require special assistance to participate in the meeting, notify the committee staff at (916) at least 48 hours prior to the meeting. April 27, 2016 Agenda 1

2 General Conduct for the Public Attending Animal Care Services Committee Meetings Members of the public attending Animal Care Services Committee meetings shall observe the same rules and decorum applicable to the Members and staff as noted in Chapters 3 and 4 of Council Rules of Procedure. Stamping of feet, whistles, yells or shouting, physically threatening conduct, and/or similar demonstrations are unacceptable public behavior and will be prohibited by the Sergeant-at-Arms. Lobbyists must identify themselves and the client(s), business or organization they represent before speaking to the Committee. Members of the public wishing to provide documents to the Committee shall comply with Rule 7 D of the Council Rules of Procedure. Members of the Public Addressing the ACSCAC Purpose of Public Comment. The City provides opportunities for the public to address the Committee as a whole in order to listen to the public s opinions regarding non-agendized matters within the subject matter jurisdiction of the City during Regular meetings and regarding items on the Agenda at all other meetings. o Public comments should not be addressed to individual Members nor to City officials, but rather to the ACSCAC Committee as a whole regarding City business. o While the public may speak their opinions on City business, personal attacks on Members and City officials, use of swear words, and signs or displays of disrespect for individuals are discouraged as they impede good communication with the Committee. o Consistent with the Brown Act, the public comment periods on the Agenda are not intended to be Question and Answer periods or conversations with the Commitee and City officials. The limited circumstances under which Members may respond to public comments are set out in Rule 8 D 2 of the Council Rules of Procedure. o Members of the public with questions concerning Consent Calendar items may contact the staff person on the report prior to the meeting to reduce the need for discussion of Consent Calendar items and to better respond to the public s questions. Speaker Time Limits. In the interest of facilitating the Committee s conduct of the business of the City, the following time limits apply to members of the public (speakers) who wish to address the Committee during the meeting. o o o Matters not on the Agenda. Two (2) minutes per speaker. Consent Calendar Items. The Consent Calendar is considered a single item, and speakers are therefore subject to the two (2) minute time limit for the entire Consent Calendar. Consent Calendar items can be pulled at a member s request. Such pulled Consent Calendar items will be considered individually and up to two (2) minutes of public comment per speaker on those items will be permitted. Discussion Calendar Items. Two (2) minutes per speaker. Time Limits per Meeting In addition to the above time limits per item, the total amount of time any one individual may address the Committee at any meeting is eight (8) minutes. Each speaker shall limit his/her remarks to the specified time allotment. The Presiding Officer shall consistently utilize the timing system which provides speakers with notice of their remaining time to complete their comments. A countdown display of the allotted time will appear and will flash red at the end of the allotted time. In the further interest of time, speakers may be asked to limit their comments to new materials and not repeat what a prior speaker said. Organized groups may choose a single spokesperson who may speak for the group but with no increase in time. Speakers shall not concede any part of their allotted time to another speaker. The Presiding Officer may further limit the time allotted for public comments per speaker or in total for the orderly conduct of the meeting and such limits shall be fairly applied April 27, 2016 Agenda 2

3 AGENDA April 27, :00 p.m Front Street Open Session - 6:00 p.m. Roll Call Consent Calendar Estimated Time: 5 minutes All items listed under the Consent Calendar are considered and acted upon by one Motion. Anyone may request an item be removed for separate consideration. 1. Approval of March 30, 2016 Meeting Minutes Recommendation: Pass a motion to approve meeting minutes. 2. Staff Reports (Marketing highlights; major future events) Recommendation: Receive and file 3. Spay/Neuter Statistics Recommendation: Receive and file Discussion Calendar Discussion Calendar items include an oral presentation including those recommending receive and file. 4. Approval of Committee s Recommendations for Ordinance Recommendation: Pass a Motion approving Committee s recommendations for ordinance 5. Animal Care Budget Briefing Recommendation: Discuss the 2016/17 Fiscal Year Budget. April 27, 2016 Agenda 3

4 Member Comments-Ideas, Questions and Meeting/Conference Reports Public Comments-Matters Not on the Agenda (2 minutes per speaker) Adjournment April 27, 2016 Agenda 4

5 ANIMAL CARE SERVICES CITIZENS ADVISORY COMMITTEE Kathy Garcia, Chair Samantha Farmer, Vice Chair Caroline Godkin Don Henkle Paul Somerhausen Vacant Vacant STAFF Maila Hansen, Deputy City Attorney Gina Knepp, Animal Care Services Manager Jennifer Chikasawa, Administrative Analyst Minutes Animal Care Services Citizens Advisory Committee 2127 Front Street Published by the Animal Care Services (916) Item #1 Wednesday, March 30, :00 p.m. NOTICE TO THE PUBLIC You are welcomed and encouraged to participate in this meeting. Public comment is taken on items listed on the agenda when they are called. Public Comment on items not listed on the agenda will be heard as noted on the agenda. Comments on controversial items may be limited and large groups are encouraged to select 3-5 speakers to represent the opinion of the group. Notice to Lobbyists: When addressing the legislative bodies you must identify yourself as a lobbyist and announce the client/business/organization you are representing (City Code ). Speaker slips are available on the City s Website and available from staff, and should be completed and submitted to Committee staff. Government Code (The Brown Act) requires that a brief description of each item to be transacted or discussed be posted at least 72 hours prior to a regular meeting. The City posts Agendas at City Hall as well as offsite meeting locations. The order and estimated time for Agenda items are listed for reference and may be taken in any order deemed appropriate by the legislative body. The Agenda provides a general description and staff Recommendation; however, the committee may take action other than what is recommended. Full staff reports are available for public review on the City s website and include all attachments and exhibits. To Be Delivered and Supplemental reports will be published as they are received. Hard copies are available at the Office of the City Clerk and all written material received is available at the meeting for public review. Meeting facilities are accessible to persons with disabilities. If you require special assistance to participate in the meeting, notify the committee staff at (916) at least 48 hours prior to the meeting. March 30, 2016 Minutes 1

6 General Conduct for the Public Attending Animal Care Services Committee Meetings Members of the public attending Animal Care Services Committee meetings shall observe the same rules and decorum applicable to the Members and staff as noted in Chapters 3 and 4 of Council Rules of Procedure. Stamping of feet, whistles, yells or shouting, physically threatening conduct, and/or similar demonstrations are unacceptable public behavior and will be prohibited by the Sergeant-at-Arms. Lobbyists must identify themselves and the client(s), business or organization they represent before speaking to the Committee. Members of the public wishing to provide documents to the Committee shall comply with Rule 7 D of the Council Rules of Procedure. Members of the Public Addressing the ACSCAC Purpose of Public Comment. The City provides opportunities for the public to address the Committee as a whole in order to listen to the public s opinions regarding non-agendized matters within the subject matter jurisdiction of the City during Regular meetings and regarding items on the Agenda at all other meetings. o Public comments should not be addressed to individual Members nor to City officials, but rather to the ACSCAC Committee as a whole regarding City business. o While the public may speak their opinions on City business, personal attacks on Members and City officials, use of swear words, and signs or displays of disrespect for individuals are discouraged as they impede good communication with the Committee. o Consistent with the Brown Act, the public comment periods on the Agenda are not intended to be Question and Answer periods or conversations with the Commitee and City officials. The limited circumstances under which Members may respond to public comments are set out in Rule 8 D 2 of the Council Rules of Procedure. o Members of the public with questions concerning Consent Calendar items may contact the staff person on the report prior to the meeting to reduce the need for discussion of Consent Calendar items and to better respond to the public s questions. Speaker Time Limits. In the interest of facilitating the Committee s conduct of the business of the City, the following time limits apply to members of the public (speakers) who wish to address the Committee during the meeting. o o o Matters not on the Agenda. Two (2) minutes per speaker. Consent Calendar Items. The Consent Calendar is considered a single item, and speakers are therefore subject to the two (2) minute time limit for the entire Consent Calendar. Consent Calendar items can be pulled at a member s request. Such pulled Consent Calendar items will be considered individually and up to two (2) minutes of public comment per speaker on those items will be permitted. Discussion Calendar Items. Two (2) minutes per speaker. Time Limits per Meeting In addition to the above time limits per item, the total amount of time any one individual may address the Committee at any meeting is eight (8) minutes. Each speaker shall limit his/her remarks to the specified time allotment. The Presiding Officer shall consistently utilize the timing system which provides speakers with notice of their remaining time to complete their comments. A countdown display of the allotted time will appear and will flash red at the end of the allotted time. In the further interest of time, speakers may be asked to limit their comments to new materials and not repeat what a prior speaker said. Organized groups may choose a single spokesperson who may speak for the group but with no increase in time. Speakers shall not concede any part of their allotted time to another speaker. The Presiding Officer may further limit the time allotted for public comments per speaker or in total for the orderly conduct of the meeting and such limits shall be fairly applied March 30, 2016 Minutes 2

7 MINUTES March 30, :00 p.m Front Street Open Session Regular session called to order by Chair Kathy Garcia at 6:10 pm, Wednesday, February 24, 2016 at 2127 Front Street, Sacramento. Members present: Kathy Garcia, Samantha Helton (formerly Farmer), Don Henkle, Paul Somerhausen, and Caroline Godkin. Consent Calendar Estimated Time: 5 minutes All items listed under the Consent Calendar are considered and acted upon by one Motion. Anyone may request an item be removed for separate consideration. 1. Approval of February 24, 2016 Meeting Minutes Recommendation: Pass a motion to approve meeting minutes. Action: Moved, Seconded, and carried (Samantha Helton / Don Henkle); 5 : 0 : 0 to adopt the February 24, 2016 Minutes. Discussion Calendar Discussion Calendar items include an oral presentation including those recommending receive and file. 2. Staff Reports (Marketing highlights; major future events) Recommendation: Receive and file Received and Filed 3. Spay/Neuter Statistics Recommendation: Receive and file March 30, 2016 Minutes 3

8 Received and Filed 4. Board Roles and Ordinance Revisions Recommendation: Discuss draft of Committee s suggested ordinance. Discussed and suggested edits made by the Committee. A copy of the draft ordinance with the suggested edits will be attached to the April 27, 2016 meeting agenda and made available at the April 27, 2016 meeting. 5. Memo to City Council from the Committee Recommendation: Discuss possibility of drafting a memo from the Committee to City Council prior to the May 10, 2016 City Council meeting. Discussed and filed Member Comments-Ideas, Questions and Meeting/Conference Reports Public Comments-Matters Not on the Agenda (2 minutes per speaker) Public comment made by Dia Goode Adjournment 7:45 p.m. March 30, 2016 Minutes 4

9 Item #4 Chapter 2.86 ANIMAL CARE SERVICES CITIZENS ADVISORY COMMITTEE Committee established. The city of Sacramento animal care services citizens advisory committee is hereby established. (Ord ) Definitions. As used in this chapter, the following words and phrases shall have the meaning given them in this section, unless the context clearly requires otherwise: City means the city of Sacramento. City council means the city council of the city of Sacramento. Committee means the Sacramento animal care services citizens advisory committee. Mayor means the mayor of the city of Sacramento. (Ord ) Purposes of committee. The committee is established for the purpose of providing advice and recommendations to the mayor and city council on strategies and policies designed to ensure and enhance animal care services provided by the city. (Ord ) Powers and duties of committee. The powers and duties of the committee shall be as follows: A. To provide advisory recommendations to the mayor and city council on strategies, policies and programs designed to assure quality care for the animals housed at the city s animal care services center, increase awareness of animals available for adoption at the center, increase awareness of the importance of the spaying/ neutering of animals, assist in soliciting input from the community relating to use of unclaimed spay/neuter deposits, educate the community regarding the humane treatment of animals,and other matters related to the city s animal care responsibilities; A.B. To provide periodic written updates to the mayor, council, and city staff on the priority issues on matters related to the city s animal care responsibilities; BC. To provide a forum for public discussion of the city s efforts to bring about positive change and improvements at the animal care services center; CD. To serve as a liaison to the mayor, council and city staff on behalf of the community in matters related to the city s animal care services. (Ord ) 1

10 Committee membership. The committee shall be comprised of seven members, appointed by the mayor with approval by a majority of the city council, and subject to the following requirements: A. Two members shall be animal care professionals or individuals actively involved in the operations of an animal welfare organization, including at least one licensed veterinarian; the other may include, but not be limited to, a licensed veterinarian, veterinary technician or a person actively involved in the operation of an animal control/humane society agency. Members appointed pursuant to this subsection shall be residents of the greater Sacramento metropolitan area; B. Two members shall be actively involved in the operation of an animal welfare organization. Members appointed pursuant to this subsection shall be residents of the greater Sacramento metropolitan area; BC. Three Five members shall represent the community at large., and shall not be animal care professionals or affiliated with an animal welfare organization. Members appointed pursuant to this subsection shall be residents of the city of Sacramento. (Ord ) Term of office. Members of the committee shall serve a term of three two years. In order to establish staggered terms, the initial appointments of members shall include two members for a one-year term, two members for a two-year term and three members for a three-year term, as determined by the city clerk based on the drawing of lots. No member shall serve for more than two consecutive terms. If at the end of his or her consecutive term no replacement has been appointed, a member may hold office until his or her successor has been appointed. In the event a vacancy occurs, the mayor, with the approval of a majority of the city council, shall appoint a successor to serve the unexpired term, subject to the requirements set forth in Section A member shall hold office until his or her successor has been appointed. A successor appointed to complete an unexpired term shall be eligible to serve up to two consecutive terms in addition to the unexpired term. (Ord ) Organization and procedures of the committee. At its first meeting, and annually thereafter, the committee shall elect a committee chairperson and a vice chairperson, who each shall hold office at the pleasure of the committee. When there is a vacancy in the office of chairperson or vice chairperson, the committee shall fill that office from among its members. The committee may adopt rules and procedures for the conduct of its business and may do any other thing necessary or proper to carry out its functions, which may include the formation of one or more subcommittees. Staff services to the committee shall be provided by one or more city employees designated by the Sacramento city manager or authorized representative. (Ord ) 2

11 Committee meetings. The committee shall establish a time and place for regular monthly quarterly meetings to be held, which shall be noticed and held in accordance with the provisions of the Ralph M. Brown Act (Government Code Sections et seq.). The committee shall have the authority to notice and hold special meetings in the manner specified by the Ralph M. Brown Act. (Ord ) Scope Review Commencing in 2017, and every 5 years thereafter, the Committee shall undertake a review of the scope of the roles and responsibilities of the Committee, including, but not limited to: (1) The applicability of the ordinances relevant to the Committee; (2) The effectiveness of the Committee in meeting the purpose of the Committee as defined in the establishing ordinances. The Committee will submit a written report to the Mayor and City Council on the findings of the review and any recommendations for changes to the scope of the Committee resulting from the review Quorum Voting. A quorum shall be required for the committee to take any action. A quorum shall be four a majority of the appointed members. The affirmative vote of a majority of the members present and voting shall be necessary to approve any item. (Ord ) General requirements. Unless specifically provided otherwise in this chapter, the general requirements set forth in Chapter 2.40 of this code, governing the appointment of board and committee members, attendance at board and committee meetings, voting, term limits and removal shall apply to the committee. A member is subject to removal for good cause, neglect of duty or misconduct as provided in City Charter Section 232. (Ord ) Conflict of interest Statements of economic interests. The provisions of Article Ill of Chapter 2.16 of this code governing conflicts of interest of board and committee members shall apply to the members of the committee. In addition, all appointees to the committee shall be required to file statements of economic interests pursuant to a conflict of interest code to be adopted for the committee. (Ord ) 3

12 Item #5 FY2016/17 Proposed Budget Back to Table of Contents 11 SECTION 11 Community Development 131

13 FY2016/17 Proposed Budget Community Development We help plan, build and maintain a great city. The Community Development Department plans for the future growth, development, and prosperity of Sacramento; reviews and approves development applications and building permits; responds to issues related to the health and safety code while ensuring well-maintained properties and preserving the existing housing stock; and provides animal care services. The Community Development Department consists of the Planning, Building, Code Compliance, Animal Care Services, and Administrative Services Divisions. Services within the Community Development Department include: Providing a vision for a great city. Leading citywide planning, development, and urban design efforts. Guiding public development for private investment. Protecting public safety through building permit and inspection services. Providing public counter operations for planning and building applications. Maintaining the health and safety of neighborhoods by responding to complaints regarding nuisance property, including junk and debris, abandoned vehicles, weeds, and zoning violations. Responding to complaints and performing inspections of substandard structures, monitoring vacant buildings, and performing environmental health inspections. Responding within 24-hours to reports of immediately dangerous structures, properties, or vehicles with a potential threat to health and safety. Providing graffiti vandalism abatement services for public and private property and promoting graffiti prevention through education and awareness. Conducting proactive inspections under the Rental Housing Inspection Program to ensure healthy and safe housing, and prevent deterioration of rental housing stock. Enforcing state and local health and safety codes to ensure safe and fair business operations, including tobacco retailer licensing, entertainment permits, taxi cabs, and outdoor vending. Conducting public hearings as part of the enforcement process for the Community Development Department as well as other departments. 133

14 FY2016/17 Proposed Budget Providing animal care services, including enforcement, cruelty and abuse investigations, sheltering, adoption, and community outreach. MEASURE U Measure U funding in the amount of $165,000 restored two Animal Control Officer positions that were eliminated as a result of prior year budget reductions. These positions address critical public safety challenges including animal bites, animal cruelty, and rabies control. INNOVATION, INFRASTRUCTURE, AND INCLUSION Below are recent accomplishments and current initiatives that meet the requisite characteristics of a 3.0 city: innovation, infrastructure improvement, and/or inclusion. INNOVATION Launched the Code Liaison Program mailing letters to property owners to address minor code violations. This effort has resulted in the closure of over 100 cases each month. Issuing at least 50 percent of minor permits online. This will decrease the number of applicants coming to the public counter, allowing staff more time to focus on complex projects. Creating a virtual counter to coordinate and handle all electronic plan check submittals and to assist with minor online permitting, and payment issues. Opened a satellite animal adoption center in partnership with Petco and the Petco Foundation. The satellite adoption center will be open seven-days-a-week and offers area adopters a secondary location at which to adopt a new pet. Launched a humane education program in concert with a local non-profit (Pawsitive Impact), which offers dog training and humane education to youth incarcerated at Sacramento County Juvenile Hall. INFRASTRUCTURE Enhancing the website, conducting neighborhood cleanups, providing education at community meetings, and conducting Code 101 training sessions. Installing a digital X-ray system, providing immediate diagnostics, and improving treatment for injured animals. INCLUSION Continuing to educate and engage residents as well as business and community leaders in the City s planning process and how planning shapes our community through the Citizen s Planning Academy. 134

15 FY2016/17 Proposed Budget Developed and implemented proactive, concentrated clean-up efforts in the Del Paso and Oak Park neighborhoods. Continuing citywide clean-up efforts with residents and neighborhood groups. Continuing to engage a broad cross-section of participants from throughout the Sacramento area through the Front Street Shelter volunteer program. The program has 1,015 registered volunteers who logged 83,921 hours in BUDGET CHANGES Program Description Fund Revenue/ Offset Adjustment Expenditure Change FTE Change Administration Transfer a vacant Program Analyst position to Community Development from Public Works to support Animal Care administration. General - 103, General 140, , Animal Care Administration Animal Care Shelter Building/ Building Plan Check Add 2.0 Customer Service Representatives to increase customer support and processing of payments, offset by pet licensing revenues. Add a Program Specialist (Kennel Operations Manager) in January to oversee day-to-day operations and to support the Division Manager. Add 3.0 FTE positions (1.0 Assistant Civil Engineer, 1.0 Building Inspector II, and 1.0 Administrative Technician) to address increased building activity and increase funding for plan review consultant services ($540,000) to maintain existing levels of service. General - 66, General 890, , Code Enforcement Add a Code Enforcement Officer to continue the Department's efforts to utilize a more proactive approach to addressing code, and housing and dangerous building violations, partially offset by fees. General 68, , Zoning Eliminate the City's recycling monitoring program and the associated 1.0 Zoning Investigator. General (101,815) (101,815) (1.00) Total Change $ 997,296 $ 1,162, Department Budget Summary Change Community Development FY2013/14 FY2014/15 FY2015/16 FY2015/16 FY2016/17 More/(Less) Budget Summary Actuals Actuals Approved Amended Proposed Proposed/Amended Employee Services 18,501,565 18,823,733 23,077,142 23,409,558 25,553,046 2,143,488 Other Services and Supplies 3,133,063 7,011,057 4,524,162 5,088,482 6,726,074 1,637,592 City Property 65,604 81, ,635 92, , ,305 Transfers 3,578 (12,964) Labor and Supply Offset (758,320) (1,625,756) (1,394,571) (1,394,571) (1,397,425) (2,854) Total 20,945,491 24,277,649 26,439,368 27,195,992 31,099,523 3,903,

16 FY2016/17 Proposed Budget Department Budget Summary (continued) Change FY2013/14 FY2014/15 FY2015/16 FY2015/16 FY2016/17 More/(Less) Funding Summary by Fund/Special District Actuals Actuals Approved Amended Proposed Proposed/Amended Block Grant/Housing & Redev 99, Citywide Low Income Housing Fund , , ,000 - Development Services Fund (536,068) (1,526,388) (490,000) (490,000) 310, ,000 General Fund 21,245,759 22,523,888 26,479,368 27,235,992 30,139,523 2,903,531 Landscaping and Lighting 135, , , , ,000 - Special Program Donations Fund , ,000 Willowcreek Lndscpng CFD - 2, Worker's Compensation Fund - 3,152, Total 20,945,491 24,277,649 26,439,368 27,195,992 31,099,523 3,903,531 Division Budget Summary Change Community Development FY2013/14 FY2014/15 FY2015/16 FY2015/16 FY2016/17 More/(Less) Division Budgets Actuals Actuals Approved Amended Proposed Proposed/Amended Administration Division 2,031,157 2,027,204 2,512,695 2,591,236 2,961, ,532 Animal Care Services Division 1,704,877 1,691,336 4,026,969 4,061,230 4,622, ,349 Building Division 4,455,282 7,747,754 5,614,554 6,097,852 7,108,504 1,010,652 Code Enforcement Division 7,433,250 7,529,627 7,850,040 7,847,569 8,396, ,150 Customer Service Division 1,082,799 1,151,942 2,246,938 2,293,078 2,799, ,627 Planning Division 4,238,126 4,129,787 4,188,172 4,305,027 5,210, ,221 Total 20,945,491 24,277,649 26,439,368 27,195,992 31,099,523 3,903,531 Staffing Levels Change Community Development FY2013/14 FY2014/15 FY2015/16 FY2015/16 FY2016/17* More/(Less) Division Budgets Actuals Actuals Approved Amended Proposed Proposed/Amended Administration Division Animal Care Services Division Building Division Code Enforcement Division Customer Service Division Planning Division (1.00) Total * Due to timing of the FY2015/16 Midyear Report, modifications to FTE are included the FY2016/17 Proposed Budget column. Midyear position changes may be reviewed on page

17 FY2016/17 Proposed Budget PERFORMANCE MEASURES Animal Care Services Division Key Measure Percent of animals that are adopted, transferred, sent to rescue, or returned to owner (live release rate) FY14 FY15 FY16 FY17 Actuals Actuals Target Goal 70% 73% 78% 85% The live release rate is a key measure of the Front Street Animal Shelter s success in achieving its mission of saving lives. The live release rate can be affected by a variety of factors including the health of animals upon intake, the number of animals received due to bite/abuse/neglect investigations, staffing levels, and volunteer/community involvement. With the additional staff proposed in the FY2016/17 budget, the live release rate is expected to rise to 85 percent. Building Division Key Measure FY14 FY15 FY16 FY17 Actuals Actuals Target Goal Percent of development inspections completed on time 98% 98% 98% 98% In FY14 the Building Division performed 138 inspections per day, or about 13 inspections per inspector, per day. Most inspections are completed on the day that they are scheduled. Development activity is increasing which will result in more inspections, especially as development resumes in North Natomas. Key Measure Percentage of residential building permits issued within two calendar days FY14 FY15 FY16 FY17 Actuals Actuals Target Goal N/A 91% 90% 90% Most residential permits are minor in nature and may be approved at the permit counter or via the online permitting platform. This measure is tracked nationally and offers a means of comparision with other agencies. Code Enforcement Division Key Measure FY14 FY15 FY16 FY17 Actuals Actuals Target Goal Vehicle cases closed within 15 days N/A 62% 80% 84% In FY15, 7,364 cases related to abandoned or inoperable vehicles were investigated by Neighborhood Code Compliance. When a Code Enforcement Officer confirms a vehicle violation, the vehicle is marked and the registered owner of the vehicle has three (3) days to remove the vehicle or it may be towed. In FY15, 62 percent of vehicle cases were closed within 15 days of the initial complaint. Key Measure FY14 FY15 FY16 FY17 Actuals Actuals Target Goal Junk and debris cases closed within 30 days N/A 63% 75% 79% 137

18 FY2016/17 Proposed Budget In FY15, 1,577 cases of property blight due to junk and debris on the property were investigated by Neighborhood Code Compliance. When a violation is confirmed, the property owner is notified and given 21 days to clean up the property. In FY15, Neighborhood Code closed 63 percent of junk and debris cases within 30 days of the initial complaint. Key Measure FY14 FY15 FY16 FY17 Actuals Actuals Target Goal Work without permit cases investigated within 10 days N/A 77% 81% 85% In FY15, Housing and Dangerous Buildings responded to 388 complaints of property owners performing construction work without permits. If the complaint is confirmed, the Building Inspector will issue a stop work notice until the proper permits are obtained. Customer Service Division Key Measure Percent of overall customer service rated as good or excellent FY14 FY15 FY16 FY17 Actuals Actuals Target Goal N/A N/A 75% 80% The Building Division initiated two new customer service surveys last fall. These surveys were created to obtain a more immediate response and feedback of the permit counter and plan review sections. Customer service survey cards are available at all public stations (receptionist, cashier, building, planning and over the counter). In addition, there is a drop box near the counter area exit. A plan review satisfaction survey link is available on all correction notices the City provides to customers, including those reviewed by outside consultants. Planning Division Key Measure FY14 FY15 FY16 FY17 Actuals Actuals Target Goal Complete staff-level reviews within 45 days N/A N/A 70% 80% The Planning Division tracks and reports on the time it takes to approve a staff-level review. This review includes a limited technical analysis of the project to determine compliance with guidelines and standards and does not involve a public hearing. Key Measure FY14 FY15 FY16 FY17 Actuals Actuals Target Goal Complete staff hearing-level reviews within 90 days N/A N/A 70% 80% The Planning Division tracks and reports on the time it takes to approve a staff hearinglevel review. This review includes a technical analysis of the project to determine compliance with guidelines and standards, is noticed to the public, and is presented in a public hearing to the Zoning Administrator, Design Director, or Preservation Director. 138