PEOPLE FRIENDLY POLICE STATIONS. Presentation by: DR. ISH KUMAR Director (Trg), BPR&D on at RPA, Jaipur 1

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1 PEOPLE FRIENDLY POLICE STATIONS Presentation by: DR. ISH KUMAR Director (Trg), BPR&D on at RPA, Jaipur 1

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7 QUESTIONS TO BE ASKED / ANSWERED (1) Is Indian Police People friendly? (2) Is common man scared of Police? (3) Are Police rude? (4) Are Police corrupt? (5) Can you get a case registered without money/influence? (6) Do Police use excess force/third degree? (7) Are there custodial rapes & deaths? 7

8 (8) Are there fake encounters? QUESTIONS -ASKED / ANSWERED (Contd.) (9) Are innocents framed by Police? (10) Do Police burk / minimise the crime? (11) Does Police work under the influence of ruling political party? (12) Does Police observe Human Rights? (13) Does Police behave properly towards complainants, witnesses and victims of crime? (14) Does Police respond immediately to a complaint? (15) Would you like your mother/sister/daughter to visit Police Station alone for lodging a complaint? 8

9 ROAD MAP WHAT SHOULD BE DONE TO MAKE POLICE STATIONS PEOPLE FRIENDLY? 9

10 PEOPLE FRIENDLY POLICE STATION - CHARACTERISTICS 1. All complaints are recorded (no burking or minimisation) 2. There is an immediate and professional response to all the complaints 3. Police behaviour and attitude is friendly and service oriented 4. Minimum / no use of force 10

11 EARLIER INITIATIVES- UNDP experiment in Rajasthan, Tamil Nadu & Assam ISO certification of the Police Stations & Other experiments in Rajasthan Change Management Cyberabad experiment (A.P) Kerala experiment (Janamaitri) Various Community Policing Initiatives 11

12 Suggestions * THE COMMUNITY POLICING SHOULD BE ADOPTED, OTHER THINGS WILL AUTOMATICALLY FOLLOW. (KIRAN BEDI) EX-DG, BPR&D * PROPERLY PLANNED, ADEQUATE AND WELL MAINTAINED BUILDING, GIVING A PLEASANT, FRIENDLY AND WELCOMING LOOK RATHER THAN OF AWE (N.K. SHINGHAL) * NO NEED FOR FRIENDLY POLICE STATIONS IF A FRIENDLY RESPONDER IS THERE (ARVIND VERMA) 12

13 Suggestions By: JACOB PUNNOOSE, Ex-DGP, KERALA * NO RIFLE GUARD IN FRONT * RECEPTION DESKS IN EVERY POLICE STATION * WOMEN POLICE IN EVERY POLICE STATION * CHAIRS FOR ALL VISITORS * KEEPING PREMISES CLEAN AND TIDY * FINANCIAL SUPPORT TO WOMEN VICTIMS, VICTIMS FROM WEAKER SECTIONS * RESPONSE VEHICLES IN POLICE STATIONS ALL TIMES * POLICE RUSHING TO HELP IN ALL DANGER SITUATIONS, NOT MERELY CRIME * STATE WIDE HIGHWAY ALERT.. AN ON CALL RESPONSE SERVICE * RAIL ALERT SERVICE 13

14 PEOPLE S FRIENDLY POLICE STATIONS- NPM PROJECT 1. Improvement in Processes 2. Improving Human Resourcequantity & quality 3. Improvement in Communication and other facilities 4. Improvement in Physical infrastructure 5. Improving Finances 14

15 100% RECORDING OF COMPLAINTS (1) Oral Written SMS Telephone call (2) IT Platform with seamless connectivity (3) Digitization of jurisdictions (4) Reception Desks (5) Women & Children Helpdesks 15

16 100% RECORDING OF COMPLAINTS (6) Training in Soft Skills - attending telephone calls / interviewing skills / recording of statements (7) Receipt for the complaints (8) Preliminary verification / FIR (9) Access to senior officers for monitoring of complaints (10) Websites for the District & Police Station (11) Increase in crime / statistics 16

17 100% RECORDING OF COMPLAINTS (initiatives) (1) CCTNS (2) SAANJH Centres, Punjab (3) Virtual Police Station, Madhya Pradesh (4) Complaint Boxes in / outside Police Stations 17

18 RESPONSE MECHANISM (1) Helplines (2) Control Rooms (3) GPS enabled PCR Vans (4)Adequate resources Thana vehicles / Dog squads/ BD squads/ forensic vans (5)Information to complainant regarding progress in investigation/ disposal of complaint etc (6) Quality objectives 18

19 RIGHT TO SERVICES (1) CCTNS enabled services (2) SAANJH Model Single window for registration of complaints, giving permissions, licences, verifications, obtaining copies of various documents & other services in given time frame (3) Display of Citizens Right (4) Service Orientation 19

20 JANAMAITRI of Kerala COMMUNITY POLICING Community Observers of Rajasthan Friends of Police of Tamil Nadu Maitri in Andhra Pradesh Nagrik Rakshak Dallams and Gram Rakshak Dallams of Madhya Pradesh Community Liaison Group in Assam and Rajasthan PARIVARTAN (Delhi) Others 20

21 NATIONAL POLICE MISSION PROJECT ON COMMUNITY POLICING (1) Overarching Model (2) Student Cadet Police (Kerala) (3) Community Outreach Programmes (4) Community Policing in Naxalite affected/disturbed areas (5) Community Police Resource Centres (6) Community counseling Centres (7) Alternate dispute resolution 21

22 Community Policing Issues * Soft Policing mindset change * Legal Framework *Resources *Additional Work/amalgamation in daily routine *Force multiplier? * Intelligence *Joint Training of Beat Constables and Community members 22

23 HUMAN RESOURCES (1) Restructuring of Police to have more Investigating Officers/ Better promotional avenues (2) ) Additional Manpower & Resources (3) Outsourcing of peripheral duties (4) Separation of investigation from law & order 23

24 EMPOWERMENT OF CONSTABULARY (5) Enable Constabulary to look into petitions/smaller cases (6) Designation of Constabulary & their empowerment:- IT Officer Custody Officer Community Policing Officer Records Manager Forensic Officer Scene of Crime Officer Beat Officer Child Protection Officer (7) Work Station & Resting place for each Constable (8) Rewards / Incentives / motivation (9) Meditation & Yoga 24

25 Process Re-engineering (1) SOPs (a) Investigation (b) Policing processes (c) Law & Order situation (2) Technology (3) Training 25

26 A.(1) Professional Issues (2) Soft skill (3) Human Rights (4) Sensitization (5) Interviewing of the victims & witnesses (6) Scientific interrogation of suspects and accused (7) Assistance to the victims of disasters/accidents TRAINING B. Need for enhancing training capacity C. Training Intervention Scheme of BPR&D Soft skill Training 26

27 IMPROVING WORK ENVIRONMENT (1) Misbehaviour by SHOs and other senior officers (2) Improving Communication (3) Distribution of duties (4) Check by supervisory officers 27

28 IMPROVING COURT WORK (1) Court Monitoring System (2) Immediate return of recovered properties (3) Status of Case 28

29 PREVENTING MISUSE OF POWERS (1) Preventive Sections/Traffic Challans (2) Power of arrest (3) Sections of Law (4) Innocents framing (5) Tendency to chargesheet (6) Role of Supervisory Officers 29

30 ACCOUNTABILITY / POLICE REFORMS (1) Visits (2) Inspection (3) Crime Surveys (4) Feedbacks (5) Third Party audit 30

31 POLICE STATION REDESIGNING (1) Public Reception Area (2) Work Area (3) Custody Management Area / CCTV (4) Rest & Recreation Area 31

32 POLICE STATION EXPENSES Finances for meeting contingencies Kerala is covering the expenditure under State Plan in new Budget Head In Karnataka all expenditure incurred on investigations being met through regular budget Andhra Pradesh and Bihar Model 32

33 I.S.O. Certificate ISO-9001:2000 Certificate 33

34 Vidhayak Puri police station 34

35 IF VIDHAYAKPURI CAN DO ALL OF US CAN ALSO DO 35

36 QUESTIONS / THANK YOU 36

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