City of Angleton, Texas Grievance Procedure under the Americans with Disabilities Act

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1 City of Angleton, Texas Grievance Procedure under the Americans with Disabilities Act This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ( ADA ). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Angleton. Any and all grievances or complaints shall be submitted in writing by the grievant and/or his designee as soon as possible but no later than thirty (30) days after the complainant becomes aware of an alleged violation. (Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.) Grievances or complaints shall be addressed to ADA Coordinator, Karen Barclay, 121 S. Velasco, Angleton, Texas The grievance or complaint shall be in writing and shall include:

2 1. The name, address and phone number of complainant. 2. Names, addresses and telephone numbers of associated witnesses. 3. A narrative and/or statement, in sufficient written detail including the date and time of the incident to fully define and explain the alleged violation of the ADA regulations. 4. A narrative and/or statement, in sufficient written detail, identifying the proposed recommendations, from the complainant s viewpoint, to adequately resolve the alleged violation; and 5. Any other written information or documentation to more fully explain or identify the alleged violation. An investigation, as may be appropriate, shall be initiated following the filing of the grievance and/or complaint. The investigation shall be under the administrative direction of the ADA Coordinator and involve appropriate City staff members as deemed necessary. This procedure contemplates informal but thorough investigations, affording the complainant, City staff and all other interested parties and their representatives, if required, an opportunity to further explain or provide additional evidence beyond that submitted or known when the complaint was filed.

3 Within fifteen (15) calendar days after receipt of the complaint, Karen Barclay or her designee will meet with the complainant to discuss the complaint and the possible resolutions. She or her designee will also meet with City staff members or other interested parties or representatives to discuss the alleged violation, the resultant investigation and any pertinent aspects of the complaint situation. Within fifteen (15) calendar days of the meeting with the complainant, Karen Barclay or her designee will respond in writing, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Angleton, Texas, and offer options for substantive resolution of the complaint. This thirty (30) day period may be extended upon approval of the complainant and ADA Coordinator in instances where investigation or research requires additional time for proper grievance or complaint consideration. If the complainant is dissatisfied with the resolution decision made by the ADA Coordinator, the complainant and/or his/her designee may appeal the decision in writing within fifteen (15) calendar days after receipt of the response, to the City Manager or

4 his/her designee. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written determination and description of resolution made by the ADA Coordinator. Within fifteen (15) calendar days after receipt of the appeal, the City Manager, or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the City Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with final resolution of the complaint. This fifteen (15) day period may be extended upon approval of the complainant and City Manager in instances where investigation or research requires additional time for proper review. The decision of the City Manager shall be final. All written complaints received by ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Angleton for at least three (3) years.

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