Professor Tim Softley

Transcription

1 @KTPA2017 #KTPA2017

2 Professor Tim Softley Pro-Vice-Chancellor for Research and Knowledge Transfer UNIVERSITY OF BIRMINGHAM

3 My KTP Journey By Krishna Chaitanya Balthu

4 Background Skills & Education Current Role Engineering Tangible Reductionist Hard systems thinking Mechanistic Management Intangible Holistic Soft systems thinking Human-centric

5 Law firm operations Degree of Interaction & Customisation Low High Low Degree of Labour Intensity High Source: Schmenner (1986)

6 Challenges in legal sector Legal Services Act New generation of online purchasing clientele Inefficient processes and procedures

7 Understanding status quo Understand Culture Design a suitable intervention Source: Balogun & Hope Hailey (2008) Source: Clegg (2007) Source: Hayes & Wheelwright (1984) Deliver improvements in 5 departments

8 An On-Going Dispute has been registered by a Claimant s Dispute Resolution Solicitor aims to reach a Settlement notified to accept Case Decision reject to make overall vague Type of Case clear Fast-track small < 5k 5-25k Value of Claim Multi-track > 25k Complete may provide further Private Client provides contracts Claimant Company Client evidence and documentation professional negligence Legal arguments Shareholder problems IPR discussed with forecasts disbursements fee recovery other costs agreed with the fee must constantly reassess time claimant s s position happiness evaluates Case Factors No. of parties complexity of case location area of law Expert witnesses Other Stakeholders actual witnesses to detail received by must constantly liaise with results in Reject Settle out of court go to court decision Proceed to court formalised in the and issue makes a barrister instructions to formally involve Claimant(s) Dispute Resolution Solicitor aims to reach an returned to injunction out of court settlement payment plan defendant s counter offer resulting in agreed with defendants offer decision Accept must make Barrister co-manages Court Hearing claimants offer sent to Claimant s Barrister prepares pre-trial documentation co-manages likely to be contested by Defendant(s) Team Solicitor Defendant manages Post Dispute Activities

9 An On-Going Dispute Claimant s Dispute Resolution Solicitor aims to reach a Settlement Scene 1 has been registered by a Private Client Claimant Company Client provides contracts evidence and documentation professional negligence Legal arguments Shareholder problems IPR Process Oriented Holonic (PrOH) Modelling (Clegg B.T, 2007) received by Claimant(s) Dispute Resolution Solicitor aims to reach an co-manages injunction out of court settlement payment plan agreed with Barrister Court Hearing Defendant(s) Team Defendant manages Solicitor Post Dispute Activities

10 An On-Going Dispute has been registered by a Claimant s Dispute Resolution Solicitor aims to reach a Settlement notified to accept Case Decision reject to make overall vague Type of Case clear Fast-track small < 5k 5-25k Value of Claim Multi-track > 25k Scene 2 Private Client provides Claimant Company Client discussed with time claimant s s position happiness Case Factors No. of parties complexity of case location area of law contracts evidence and documentation professional negligence Legal arguments Shareholder problems IPR disbursements fee recovery other costs fee forecasts evaluates received by Claimant(s) Dispute Resolution Solicitor aims to reach an co-manages What are the merits of the case? Has our client disclosed everything? Can scope be agreed? What fee is appropriate? injunction out of court settlement payment plan agreed with Barrister Defendant(s) Team Solicitor Defendant manages Court Hearing Post Dispute Activities

11 An On-Going Dispute has been registered by a Claimant s Dispute Resolution Solicitor aims to reach a Settlement notified to accept Case Decision reject to make overall vague Type of Case clear Fast-track small < 5k 5-25k Value of Claim Multi-track > 25k Scene 3 Private Client provides Claimant Company Client discussed with agreed with the time claimant s s position happiness Case Factors No. of parties complexity of case location area of law to detail contracts evidence and documentation professional negligence Legal arguments Shareholder problems IPR disbursements fee recovery other costs fee forecasts must constantly reassess evaluates Expert witnesses Other Stakeholders actual witnesses received by must constantly liaise with Claimant(s) Dispute Resolution Solicitor aims to reach an co-manages Does the case need re-scoping? How does the client feel? How to ensure client follows legal advice? injunction out of court settlement payment plan agreed with Barrister Defendant(s) Team Solicitor Defendant manages Court Hearing Post Dispute Activities

12 An On-Going Dispute has been registered by a Claimant s Dispute Resolution Solicitor aims to reach a Settlement notified to accept Case Decision reject to make overall vague Type of Case clear Fast-track small < 5k 5-25k Value of Claim Multi-track > 25k Scene 4 may provide further Private Client provides contracts Claimant Company Client evidence and documentation professional negligence Legal arguments Shareholder problems IPR discussed with forecasts disbursements fee recovery other costs agreed with the fee must constantly reassess time claimant s s position happiness evaluates Case Factors No. of parties complexity of case location area of law Expert witnesses Other Stakeholders actual witnesses to detail received by must constantly liaise with Settle out of court go to court decision makes a Claimant(s) Dispute Resolution Solicitor Proceed to court aims to reach an co-manages formalised in the injunction out of court settlement payment plan agreed with Barrister Court Hearing claimants offer sent to Defendant(s) Team Solicitor Defendant manages Post Dispute Activities

13 An On-Going Dispute has been registered by a Claimant s Dispute Resolution Solicitor aims to reach a Settlement notified to accept Case Decision reject to make overall vague Type of Case clear Fast-track small < 5k 5-25k Value of Claim Multi-track > 25k Scene 5 may provide further Private Client provides contracts Claimant Company Client evidence and documentation professional negligence Legal arguments Shareholder problems IPR discussed with forecasts disbursements fee recovery other costs agreed with the fee must constantly reassess time claimant s s position happiness evaluates Case Factors No. of parties complexity of case location area of law Expert witnesses Other Stakeholders actual witnesses to detail received by must constantly liaise with results in Reject Settle out of court go to court decision Proceed to court makes a Claimant(s) Dispute Resolution Solicitor aims to reach an returned to defendant s counter offer resulting in defendants offer decision Accept must make co-manages formalised in the injunction out of court settlement payment plan agreed with Barrister Court Hearing claimants offer sent to Defendant(s) Team Solicitor Defendant manages Post Dispute Activities

14 An On-Going Dispute has been registered by a Claimant s Dispute Resolution Solicitor aims to reach a Settlement notified to accept Case Decision reject to make overall vague Type of Case clear Fast-track small < 5k 5-25k Value of Claim Multi-track > 25k Complete may provide further Private Client provides contracts Claimant Company Client evidence and documentation professional negligence Legal arguments Shareholder problems IPR discussed with forecasts disbursements fee recovery other costs agreed with the fee must constantly reassess time claimant s s position happiness evaluates Case Factors No. of parties complexity of case location area of law Expert witnesses Other Stakeholders actual witnesses to detail received by must constantly liaise with results in Reject Settle out of court go to court decision Proceed to court formalised in the and issue makes a barrister instructions to formally involve Claimant(s) Dispute Resolution Solicitor aims to reach an returned to injunction out of court settlement payment plan defendant s counter offer resulting in agreed with defendants offer decision Accept must make Barrister co-manages Court Hearing claimants offer sent to Claimant s Barrister prepares pre-trial documentation co-manages likely to be contested by Defendant(s) Team Solicitor Defendant manages Post Dispute Activities

15 Change Levers Focus Groups Action Teams Agile Development of Innovative Tools

16 Innovative tools delivered Working Prototypes Frameworks Client Engagement Model (Commercial Property) Helps align the clients and lawyers unique perspectives in 4 areas: price, value, responsiveness and legal knowledge. Client selection and on-boarding methodology (Commercial Property) Helps win new clients and focus on building long term relationships. Budgeting Tool (Dispute Resolution) Enables lawyers to accurately scope cases, prepare budgets and agree price with clients. Work Allocation Procedure (Commercial Property) Provides guidance for lawyers on managing workload and handing over clients to colleagues. Scope Change Indicator (Corporate) Helps in calculating the scope creep and its impact on the initial fee estimate. Administrative Protocols (Corporate) Enable lawyers and secretaries to delegate and turnaround work seamlessly. Fee Seesaw (Corporate) Enables lawyers to effectively communicate any variations to agreed fee and renegotiate with clients at various stages in the case. Best Practice Guide (Litigation) Provides an overview of all the administrative procedures for managing litigation matters. Case Assessment Radar (Dispute Resolution) Helps manage client expectations and costs throughout the progression of the case. Life Cycle of a Business Client (Corporate) Provides an overview of all key activities from first client contact through to transaction completion and post completion activities.

17 Impact on business 22 Service improvement workshops International recognition as a role model for Innovation 165 client interviews 15 invited speeches & presentations 117 Staff trained 6 figure impact on profit 30 Press articles Positive % growth in profits and revenue

18 Awards and Recognition Glyn Morris was shortlisted for UK Finance Director of the Year Growing Business category in March Krishna was shortlisted for KTP Business Leader of tomorrow October 2013.

19 The Methodology Briefing magazine published a case study on our project highlighting our methodology as unique in the industry! Issue: October, 2014 Developing Leaders magazine published an article about the importance of change in the legal industry and Higgs contribution as an early innovator. Issue 19: 2015

20 Towards a Higgs Service Suite

21 Key lessons Create initial successes and establish credibility Innovation doesn t require massive investments People are key in change projects Quantify the benefits Communicate your findings to wider audience

22 True role of KTP Associate Not just a Manager but a Leader Not there to simply Execute the plan but to Innovate Both Researcher and Consultant Both Product Developer and Sales Man

23 Quintessence of KTP Associate Associate I am capable but need a lever & fulcrum Strategic Issue A boulder needs moving KTP Project resources Innovation

24 Give me a place to stand and with a lever (and fulcrum), I will move the whole world Archimedes Eureka!

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26 Glyn Morris Ben Clegg Krishna Balthu

27 Mark Smith Director of Enterprise and Employability BIRMINGHAM CITY UNIVERSITY

28 Awards Presented by Jose Freedman and Russ Bromley Categories Posters: Best early - mid stage KTP poster Best established KTP poster Presentations: Best presentation

29 Professor Paul Maropoulos Pro-Vice-Chancellor, Research and Knowledge Exchange ASTON UNIVERSITY

30 Thank you for attending the KTP Associates Conference 2017!