HPC Global Support Contact Information

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1 HPC Global Support Contact Information This document provides important warranty and service information. For HPC products 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Quadrics is a registered trademark of Quadrics, Ltd. InfiniBand is a trademark the InfiniBand Trade Association. Myrinet is a registered trademark of Myricom Inc. Reference number: A-HPCCS-AA First edition: October 2006

2 Related Products This document provides contact telephone information and recommended procedures for obtaining service for the following HPC Products: HP Cluster Platform, models CPxxxx, CPxxxxBL, and CPE. HP Scalable Visualization Array. HP XC Operating Environment. General Product Support Information To ensure the best possible warranty or contract support of your HP High Performance Computing product, contact HP Global Services using the telephone numbers listed in this letter. IMPORTANT: Ignore any other warranty and service information that is shipped with components that make up your HP Cluster Platform and use only the telephone numbers and processes defined in this document. For warranty support calls, be prepared to provide the following information: Product number of the system or failing device Serial number of the system or failing device Node name or host name Operating system Question or problem statement Contact name Contact telephone number For systems covered under HP contract support, please be prepared to provide the access number, obligation ID number, or system handle provided with your contract. Specific Product Information Provide the information for specific products as identified in this section. HP XC Operating Environment When telephoning for support from HP Global Services response centers, be prepared to provide the following information: North American customers (US and Canada): Specify USS_SC HPTC as the product queue name. All other customers: Specify HP XC System Software on HP Cluster Platform as the product name. HP Cluster Platform Hardware When telephoning for hardware support, be prepared to provide the following product name (bold blue) and model number information: The model of cluster platform, which might be: HP Cluster Platform, (rackmount servers) model numbers: CP3000 CP4000 CP6000 2

3 HP Cluster Platform (server blades) model numbers: CP3000BL CP4000BL Cluster Platform Express (CPE) Scalable Visualization Array (SVA) The type of system interconnect used in your system InfiniBand Gigabit Ethernet Quadrics Myrinet 3

4 Contacting HP Services in the Americas Region Number Support Level and Language U.S. and Canada Warranty or Contract Support Central America Caribbean Ecuador Colombia Puerto Rico Venezuela Argentina Paraguay Uruguay Chile Peru Bolivia Brazil Spanish Warranty or Contract Support English Warranty or Contract Support Warranty or Contract Support Warranty or Contract Support Warranty or Standard Support Premium or Gold Support Mexico Warranty or Contract Support 4

5 Contacting HP Services in Europe, Africa, and the Middle East COUNTRY Number Support Hours (Local) Algeria N.A GMT Austria Bahrain Belgium Bulgaria CIS countries: Armenia, Azerbaijan, Belarus, Georgia, Kyrgyzstan, Moldova, Mongolia, Turkmenistan, Uzbekistan Croatia Cyprus Toll free: Czech Republic Denmark Egypt Estonia Finland France (Inc. Monaco) Germany Greece Hungary Iceland (in Danish) N.A. 24 * 7 Ireland Israel Italy, San Marino, Vatican City State Kazakhstan Call to Service Provider Latvia 9 18 Toll free nr: Liechtenstein Lithuania Toll free nr: Luxembourg Middle East, International Number (GMT+4) Morocco GMT Netherlands (Continued on next page) 5

6 Nigeria GMT+1 Norway Poland (22) Portugal Romania Russia - Moscow Russia - St. Petersburg Saudi Arabia Slovakia South Africa (RSA), Republic of Spain Sweden Switzerland Tunisia GMT Turkey Ukraine Kiev *7 United Arabic Emirates (UAE) United Kingdom, Gibraltar West Africa French-Speaking countries GMT West Africa English-Speaking countries Call Service Provider 8-17 Other EMEA countries Call Service Provider Non Specified 6

7 Contacting HP Services in the Pacific and Far East Regions Country Phone Hours of Operation Business Languages Australia :30-17:00 English Fiji :30-17:00 English Christmas Island :00-24:00 English Cocos (Keeling) Islands :00-24:00 English Cook Islands :30-00:00 English Heard and McDonald Islands :00-24:00 English Hong Kong :00-17:30 English, Cantonese, Mandarin P.R.C :30-18:00 Chinese India Mon-Fri 09:30-18:00 Indonesia Mon-Fri 08:00-17:00 Indonesia, English Japan Mon-Fri 08:45-17:30 Japanese, English Korea :00-18:00 Korean Malaysia Mon-Fri 08:30-17:30 English Micronesia :00-24:00 English Nauru :00-24:00 English New Zealand :00-24:00 English Niue :00-24:00 English Norfolk Island :00-24:00 English Papua New Guinea :00-24:00 English Philippines Mon-Fri 08:30-17:30 English Singapore :00-24:00 English Solomon Islands :00-24:00 Taiwan Mon-Fri 08:30-17:30 Chinese or English Thailand Mon-Fri at 8:00-17:00 English Tokelau :00-24:00 English Tonga :00-24:00 English Tuvalu :00-24:00 English Vietnam +(848) Mon-Fri 08:00-17:00 English 7

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