Excuse me for my culture? Cultural Insights that Improve Safety. Dr. Nicklas Dahlstrom Human Factors Manager
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1 Excuse me for my culture? Cultural Insights that Improve Safety Dr. Nicklas Dahlstrom Human Factors Manager
2 Understanding Safety - The Changing Nature of Safety
3 Lives lost per year How safe is flying? Health care (in USA) Road transport (in USA) Climbing Mt Everest Chartered flights Chemical Rail manufacturin transport g (Europe) million10 million Numbers of events for each accident Scheduled airlines (Adapted after
4 A Story about Safety? Ok Great! Turkey Wellbeing Shelt er 29 th November 2013 Regular feeding Attention from farmer 26 th November 2014 Days (Taleb, 2007)
5 Another and Real Story about Safety Safety measured by: Personal safety performance Workplace fatalities Recordable injury frequency Days away from work frequency Process safety performance Tier 1 process safety events Tier 2 process safety events Loss of primary containment Transport safety performance Total vehicle accident rate Severe vehicle accident rate
6 Understanding Safety System System = Technology + People + Organisation Goal:
7 How can we understand Safety? System = Machine? Technology + Procedures = Reliability = Safety?
8 The Need for Resilience Resilience Ability of a system to recover from serious failures, especially unusual and unpredicted failures The aim of is to make organisations able to support
9 Reliability and Resilience Yes! We can design a perfect safe system! Accidents = Human Error Avoiding accidents: Technology and SOPs Restrict the operator! Goal: Safety The human operator keeps the system together! No! We cannot design a perfect safe system! Accidents = Weaknesses in system Avoiding accidents: Understand the system Support the operator! Reliability Learning from failure Reliance on Understanding of Human Factors Resilience Learning from success Reliance on
10 Changing the Direction Focusing on Culture Training People Safety (Flight Safety Foundation, 2013)
11 Culture? What is it? Different types? Does it influence or even determine behaviour?
12 ALGERIA ARGENTINA AUSTRALIA AUSTRIA BAHAMA BAHRAIN BANGLADESH BELGIUM BOLIVIA BRAZIL BRUNEI BULGARIA CANADA CHILE COLOMBIA COSTA RICA CROATIA CYPRUS CZECH DENMARK DOMINICAN ECUADOR A Multicultural Airline More than 3500 Pilots from more than 120 countries EGYPT ETHIOPIA FIJI FINLAND FRANCE GERMANY GHANA GREECE GRENADA GUATEMALA HUNGARY ICELAND INDIA INDONESIA IRAN IRELAND ITALY JAMAICA JAPAN JORDAN KENYA KOREA KUWAIT English First Language 45 % UAE 7 % LATVIA LEBANON LUXEMBOURG MADAGASCAR MALAWI MALAYSIA MALTA English Second Language MAURITIUS MEXICO NAMIBIA NETHERLANDS NEW ZEALAND NORWAY OMAN PAKISTAN P. NEW GUINEA PERU PHILIPPINES POLAND PORTUGAL QATAR ROMANIA RUSSIAN FED. SERBIA 55 % SENEGAL SEYCHELLES SINGAPORE SLOVAKIA SLOVENIA SOUTH AFRICA SPAIN SRI LANKA SWEDEN SWITZERLAND SYRIA TAIWAN TANZANIA THAILAND TONGA TRIN. & TOBAGO TURKEY U.A.E. UKRAINE U.S.A. U.K. VENEZUELA YUGOSLAVIA ZIMBABWE
13 National Culture Dimensions Power Distance Acceptance of differences in power and hierarchy Uncertainty Avoidance Desire to avoid any form of ambiguity or uncertainty Individualism versus Collectivism Motivation for decisions and actions, doing something for oneself or for a group (family, community, nation etc.)
14 National Culture - Exercise ere in the world do you ink that Power Distance likely to be very high? Maybe in the Far East? Yes, I think so. Me too. I will fill this up to almost full about 80%.
15 National Culture - Exercise Thaila nd
16 Number of Respondents Emirates Pilot Culture 400 My professional culture as a pilot overrides my national culture when on the flight deck Strongly Agree Agree Undecided Disagree Strongly Disagree (Scott, 2013; 613 responses from EK pilots)
17 Number of of Respondents Emirates Pilot Culture 600 I feel My colleagues respected treat and valued me differently by fellow on crew account of my members. nationality/culture Strongly Agree Agree Undecided Disagree Strongly Disagree (Scott, 2013; 613 responses from EK pilots)
18 Influencing Culture via Development and delivery for: Flight Crew Cabin Crew Combined CRM HF/CRM Training Dispatch, Third Party etc. Train the Trainer (Standardisation meetings, instructor courses, etc.)
19 Creating a Culture of Resilience Focus on Expertise Experience + Knowledge = Expertise Experience is inevitable, learning is not. (Russo & Schoemaker)
20 Training for Resilience & Expertise Trainee ownership and motivation Development of general competencies, not only actions for specific situations Focus not only on correct answers, also on exploring useful methods
21 The Changing Situation for Pilot Expertise? EXPOSURE EXPERIENC E EXPERTIS E VARIET Y REFLECTIO N PRACTICE
22 Pilots and Expertise?
23 Pilots and Expertise
24 Challenges and Ways Forward Standardisation Customisation Information Exploration Compliance Expertise
25 Thank you!
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