SINGLE FORM FOR HUMANITARIAN AID ACTIONS : Final Report

Transcription

1 EUROPEAN COMMISSION DIRECTORATE-GENERAL FOR HUMANITARIAN AID AND CIVIL PROTECTION - ECHO SINGLE FORM FOR HUMANITARIAN AID ACTIONS : Final Report 1. GENERAL INFORMATION 1.1 Name of Humanitarian Organisation / Country of registration CARE-AT 1.2 Title of the Action* Providing life-saving support to most vulnerable displaced Syrians and host communities 1.3 Area of intervention* World area : Country : Region : Asia Jordan Amman, Irbid, Mafraq Asia Lebanon Mount Lebanon 1.4 Start date of the Action Start date : 01/03/2013 If the Action has already started explain the reason that justifies this situation (urgent Action or other reason) The nature of the Syrian refugee crisis required urgent response. 1.5 Duration of the Action in months * Months* 15 Days* Start date for eligibility of expenditure Is the start date for eligibility of expenditure equal to the date of submission of the initial proposal?* no Explain expenses charged to the budget between date of submission of the initial proposal and start date of the action n.a. If no, enter the start date for eligibility and explain above 01/03/2013 Agreement number: ECHO/SYR/BUD/2013/91004 page 1/60

2 1.7 Requested funding modalities for this agreement Requested funding* 100% financing In case of 100% financing, justify the request In Jordan, the project forms a component of CARE's overall response to the Syrian crisis that builds on funding from different sources. While funding for other components of the program is being requested, the urgency of needs requires immediate response. CARE thus requests ECHO funding for this project, which will also facilitate contract management and administration, in particular taking into account that funding contracts may run to different schedules. In Lebanon, the intervention area is very much under-covered, with few actors on the ground. CARE and Secours Islamique France (SIF) have been seeking transparently for additional partners, but no funding opportunities have been identified so far, despite the importance of starting this project in due time. CARE and SIF thus request 100% ECHO financing as it is the only option available at this stage. Complementary funding has been granted for CARE to undertake WASH assistance and capacity building. Action total amount ( copied from 11. Financial overview) : ,00 Eur DG ECHO contribution requested ( copied from 11. Financial overview) : ,00 Eur 1.8 Urgent action Is urgent?* no 1.9 Control mechanism to be applied P 1.10 Proposal and reports Submission date of the initial request 31/01/2013 Purpose of this submission Echo reference Final report 2013/00275/FR/01/01 Agreement number Date of submission 29/09/ [INT] List the supplementary agreements and exchange of letters after signature of the Agreement up to intermediate report stage Date of request* Date of agreement* Subject* Reference* 1.12 [FIN] List the supplementary agreements and exchange of letters after signature of the Agreement up to final report stage Date of request* Date of agreement* Subject* Reference* 29/10/ /10/2013 Increase of duration to 15 months 2013/00275/MR/02/03 Agreement number: ECHO/SYR/BUD/2013/91004 page 2/60

3 27/11/ /12/2013 Revised add. activities in Lebanon 2013/00275/MR/03/02 2. NEEDS ASSESSMENT 2.1 Date(s) of assessment; methodology and sources of information used; organisation/person(s) responsible for the assessment In Jordan, CARE has assisted over Syrian refugee households (HH), based in Amman, Mafraq, Irbid, Zarqa and Madaba since 5/2012. CARE has focused its ongoing data collection in these locations, in particular through its four existing refugee centres in Amman, Zarqa, Irbid, and Mafraq. The case assessment process refugees undergo when first approaching CARE's centres serves not only to determine need and individual response, it also collects data that allows CARE to monitor the overall trends with regards to vulnerabilities and needs. CARE recently commissioned an external consultant to strengthen CARE's monitoring and evaluation system thereby enhancing the consistency of data collection and quality of data available for analysis. All data collected is entered into the CARE database, as well as the UNHCR RAIS (Refugee Assistance Information Database). These databases allow CARE to track assistance from different agencies to individual refugees to avoid overlap and duplication of assistance. In addition to the on-going data collection and analysis of beneficiary needs and capacities, CARE conducted two comprehensive baseline surveys, in particular capturing the material status of urban refugees in East Amman in October 2012 (see Annex 1 a) and in the urban centres of Mafraq, Irbid, Zarqa and Madaba in February-March 2013 (see Annex 1 b). The findings of the assessments were shared with UNHCR, ECHO, and other key stakeholders in the assistance to Syrian refugees in urban areas as a basis for planning of a better defined and coordinated approach to respond to identified needs. In Lebanon SIF and CARE conducted needs assessments in the Mount Lebanon Governorate during August 2013: - Collection of primary information: SIF's team conducted interviews with local community members and beneficiaries based on VASyR's criteria (UNHCRs Vulnerability Assessment for Syrian Refugees in Lebanon) as well as direct observation/transect walk, with women, men and children in unfinished buildings in the Mount Lebanon governorate. The assessment focused on NFI and shelter rehabilitation. CARE conducted its assessment in six municipalities of the Chouf District in partnership with two local NGOs based in the area: the Awareness & Consolation Association (ACA) and the Development for People & Nature Association (DPNA). In total 240 Households and were interviewed, and 22 Male and Female FGDs were held. The assessment focused on WASH and Shelter/NFIs and to a lesser extent on protection and Food Security/Livelihood. - Collection of secondary information SIF led interviews and consultation with INGOs and CBOs, including AMURT, Terres des Hommes Italy, Danish Refugee Council, Islamic Welfare Association, OXFAM, PU-AMI, Social Association of Ain el Hiri and CARE International, Caritas, IOCC. CARE organized interviews with 6 key informants at the municipality level, contacted the two INGOs present on the field (PU-AMI and CHF) and the one that plans to work in the district (AMURT). - Coordination with humanitarian actors Both INGOs participate in UNHCR-led coordination meetings, including the Winterization working group, at a national level while actively coordinating with UNHCR Mount Lebanon's field office as well as key local and international actors. 2.2 Problem statement and stakeholder analysis As of 30/10/2013, there are persons of concern in contact with and registered by UNHCR in Jordan. Estimates suggest Agreement number: ECHO/SYR/BUD/2013/91004 page 3/60

4 As of 30/10/2013, there are persons of concern in contact with and registered by UNHCR in Jordan. Estimates suggest that 70%-80% of refugees live in urban areas. Increasingly, assistance has been targeted to those in camps and the needs of urban beneficiaries have been eclipsed. Trends in refugee population movements demonstrate that hundreds of refugees migrate daily from camps to urban/peri-urban areas, where they often struggling to make ends meet. The UNHCR Cash Working Group's August assessment estimated that 30-50% of registered refugees are in need of immediate assistance. Most arrive with very few means, and live in rental units in urban areas with limited income.they are dispersed, unaware of services, and are running out of money. CARE's data indicates that over 60% of families targeted for cash support were at risk of forced eviction due to non-payment of rent. One in three families is a female-headed household (FHH) with few resources, and thus at increased risk of sexual exploitation. Syrian HH are increasingly failing to find gainful employment or access community financial support; they are thus at risk of falling further into dept or becoming victims of exploitation. Syrian refugees, in particular the most vulnerable, also report a lack of information relating to their rights and the services available to them, or even how to register with UNHCR. Local service providers in many areas are stretched beyond capacity. Additionally, as Syrians disappear in to the existing urban poor community and vie with poor Jordanian families for jobs, scarce resources and access to assistance, community tensions will continue to rise, thereby reducing both communities' abilities to cope with difficult circumstances. See also: Annex 4: Stakeholder analysis Lebanon holds the highest number of Syrian refugees in the region. The unprecedented influx of refugees is putting an additional strain on already fragile infrastructures - Increasing refugee influx in Mount Lebanon Refugees are mostly concentrated in North Lebanon and Bekaa. However as the conflict unfolds and the situation in these areas become more volatile and saturated, refugees scatter all over the territory. Mount Lebanon has the third largest number of registered refugees. As of 27/8/2013, UNHCR has identified Syrian refugees in this governorate, i.e. 22.6% of the total population registered and awaiting registration. - Lack of preparedness for winter Most refugees arrived with very few belongings or nothing other than the clothes they were wearing. They live in different types of shelters as the Lebanese authorities have not yet established a camp. In Mount Lebanon municipalities have already exhausted most of their shelter capacities and no more housing is said to be available. In some localities, such as Saoufar and Hamana, reaching 1200 meters above sea level, the winter conditions are harsh with snow and below zero temperatures during 4 months. Even in areas with milder conditions, refugees lack basic items for winter. CARE's assessment in the Chouf showed that winterization and sleeping items represented an immediate need for 83% and 76% of the refugees. - Absence of INGOs The Mount Lebanon Governorate has been perceived by international humanitarian actors as facing less urgent needs, but refugees' needs are widespread and absorption capacities of local stakeholder and CBOs are exhausted. In the Chouf for instance only two INGOs have limited interventions: PU-AMI and CHF. ARMUT is the only NGO who has planned to support 500 refugees with winterization kits in the Chouf, but that will be largely insufficient regarding the needs. 2.3 Summarise findings of the assessment (include full report in annex, if relevant) and link these to the Action For Jordan, CARE's baseline studies found that the main refugee needs centre on payment of rent, and meeting basic food and Agreement number: ECHO/SYR/BUD/2013/91004 page 4/60

5 For Jordan, CARE's baseline studies found that the main refugee needs centre on payment of rent, and meeting basic food and non-food-items needs, with HH having no ability to absorb financial shocks or pay for additional non-essential items, including the auxiliary costs of schooling. Trends in income/expenditure and shortfall suggest that Syrian HH find it difficult to manage in urban areas and are increasingly accruing considerable debts. 35% of HH had at least one member engaged in paid labour; 55% were unemployed, no women earned an income from work; 34% had no income, the remaining 66% had an average income of 190 JOD (41% of those with a monthly income of up to 150 JOD); 72% were in debt (average over 500 JOD / HH); 46% have expenditures over 300 JOD/month (average 303 JOD); Average income-expenditure gap is 195 JOD; 40% pay over 150 JOD/month for two room apartments. 33% had poor/very poor access to heating. The income-expenditure-gap is up to three times higher for unregistered Syrian HH. Families were also concerned about the ad hoc nature of assistance, and the stress of not being able to plan finances and food effectively. Surveyed HH were anxious about their ability to pay rent and buy food. Rented accommodation was found poor, overcrowded, and mostly not equipped for winter. Over 60% of HH in Irbid and Mufraq are extremely vulnerable with no income, and over 70% of children are out of school. These findings, coordination with UNHCR and other actors, and the growing needs of vulnerable HH in Amman, Irbid and Mufraq are the basis for the decision to target these communities. None of the women interviewed reported that they earned an income from work outside the home. 55% of FHH reported having no income at all. These women face a heavy burden as primary providers and caregivers, and the added possibility of being approached for early marriage or transactional sex. These HH, in addition to HH headed by disabled and elderly persons, constitute the most vulnerable groups. Many FHH have reported that they are reluctant to register with UNHCR as they are unable to leave children or cannot afford transportation costs. For unregistered families, the majority of services provided through UNHCR, other NGOs or the Jordanian government are not available (in particular health, education). Refugees also reported a fear of interaction with the local community which limits their access to community support that could help break isolation and overcome many factors that contribute to psychosocial vulnerabilities. In particular, women often feeling unable to access CBO distributions due to harassment, exploitation and potential aggression. See also Annex 5 needs identified for Jordan - linked to response * The tables ( if necessary ) must be annexed. Tables with additional information Lebanon: The assessments conducted by CARE and SIF in Mount Lebanon proved that winter will be a very challenging season for refugees, especially in the higher altitudes. The majority of refugees, both registered and unregistered, in Mount Lebanon are living in houses that are in fair conditions, but lack the most basic items required to face winter conditions. CARE's assessment showed that close to 40% of the refugees are living in shelters not protected from the weather conditions. This includes apartments not suited for the winter period, but also unfinished houses, work sites or informal settlements which by definition are not adequate for winter. Moreover, as most of the refugees who are earning their living working in seasonal jobs, their income opportunities will shrink during the winter, and families will not be able to cover the additional costs incurred during winter (heating, fuel, etc.). Three districts of Mount Lebanon were found to be more exposed: Chouf, Aley and Baabda. Lebanon: See Annex 2: CARE Integrated Rapid Assessment Report 2.4 [INT] If changes in needs assessment at intermediate report stage, please explain Jordan: With the support from ECHO, CARE began data collection for a third assessment in January 2014 and has collected data from 610 refugees and host community members. The design and preliminary results are further discussed in section Furthermore, CARE, in partnership with the five agency consortium, is currently planning for a joint market analysis which will inform current and future programming. Lebanon: While winter is a critical period for most of the vulnerable population because of the additional expenditures required for heating and clothing and because of the decrease of employment opportunities (especially in agriculture), CARE evidenced that extremely vulnerable refugees face a structural incomes/expenditures gap. This situation pushes them to rely on coping strategies and makes it impossible for them to face any exceptional emergency situation. Vulnerable refugees, who often do not have social networks to support them, are therefore in need for emergency assistance to cover Agreement number: ECHO/SYR/BUD/2013/91004 page 5/60

6 part of these basic expenditures and to prevent them from falling into negative coping strategies (early marriage, child labor, not fulfilling their food needs, etc.). This issue was raised during the ECHO field visits in December and January and it was agreed that CARE would identify the most critical unregistered refugees in Chouf to deliver cash for food, in addition to the winterization assistance. This assistance is limited in terms of number of beneficiaries (459 individuals) as well as duration (2 months) but will be key to prevent these families to fall into misery. The resource to fund this shift in activities was taken from the cash for shelter budget line in Chouf. Indeed shelter needs are still widespread in Mount Lebanon, but a number of other INGOs started to distribute full weatherproofing kits in Chouf during the implementation of the project. At the time of the proposal submission no actor had committed to intervene in Chouf on this topic but UNHCR confirmed its coverage of the area at the beginning of January, filling the gap that existed before. As UNHCR and its implementing partner committed to cover all referred cases by CARE, the need for CARE to distribute shelter kits became less urgent. Resources for these activities were thus redirected to the above mentioned assistance to vulnerable unregistered refugees. Need for better information has also been identified during the reporting period mainly regarding the registration process with UNHCR. Both SIF and CARE have paid a careful attention to document the reasons for absence of registration. Both have participated to the diffusion of information and leaflets on registration during distributions. A new proposal, building on the learnings from the current project, has been submitted to ECHO. 2.5 [FIN] If changes in needs assessment after intermediate report, please explain Jordan: In order to understand the changing needs of the refugees and host community members in Jordan, CARE undertook data collection for a third assessment focusing on Amman, Zarqa, Mufraq, and Irbid in December 2013-February The results were published in April 2014 ( see FR Annex 9_CARE Urban Refugees and Host Communities_April 2014_Report). The analysis of the situation of Syrian refugees and Jordanians affected by the crisis highlights five key areas of concern: Livelihoods, Shelter, Health and Education, Food and Non-Food Item Support, and Psychological and Community Wellbeing. CAREs analysis shows that access to financial resources to cover basic household needs remains a major concern for Syrian refugees and vulnerable host communities alike. The average total monthly expenditure reported in the household survey was 287 JOD. Other primary concerns of Syrians and vulnerable Jordanian families were the high and further increasing rental prices and the instability of housing arrangements. The average household rental expenditure was reported at 166 JOD. Access to education also remains a major concern for many Syrian families in Jordan. Despite considerable efforts, Jordanian schools struggle to accommodate large numbers of Syrian boys and girls. According to this study, 43% of Syrian school-aged children are out of school (48% of boys, 38% girls). However, many refugees are receiving support from the local community members in their neighborhood while others, living in Amman and Zarqa, have difficulties establishing positive relations with their Jordanian neighbors. Opportunities to deal with the psychological impact of their situation is not always available for men and women outside of their immediate family. Another concern, especially affecting the Jordanian families, was the coverage of basic food needs. People understand that the refugee influx is contributing to rising prices of basic commodities and make it difficult to access sufficient and appropriate food. Lebanon: While the needs have not changed in nature since the intermediate report (cash, food, information, etc.) the Post Distribution Monitoring (PDM) seems to show a slight aggravation of the refugees' situation and increasing of their needs. Refugees have reported their inability to cover many needs in the 30 days preceding the PDM household survey; food, fuel, rent and clothing being the most mentioned ones in the three districts of intervention. Furthermore, the shelter situation of the refugees seems to have witnessed a slight worsening (i.e. decrease of the share of people living in independent housing/rented apartments and increase of the share of refugees living in collective centers/separate rooms). This change is confirmed by a Poll led in March 2014 by the Shelter Unit/Working group and seems to indicate the increased difficulties refugees face in either finding a separate housing or more likely in paying such a shelter. Finally, the negative coping mechanisms at the end of the project were noted to be as important as before. Although the share of families who said to have debt decreased between the baseline and the PDM surveys, the share of those reporting to have more than 600 USD of debt has been the same. Negative coping mechanisms remained either as high or became higher by the end of the action. Important needs remain thus uncovered in the area of intervention of the present action (see the Baseline and PDM report - Annex 1). 3. HUMANITARIAN ORGANISATION IN THE AREA OF INTERVENTION Agreement number: ECHO/SYR/BUD/2013/91004 page 6/60

7 3.1 Humanitarian Organisation's presence in the area of intervention brief overview of strategy and current or recent activities in the country CARE has been active in Jordan since 1948, supporting Jordians, as well as Iraqi, Palestinian, and Syrian refugees. This proposed project builds on the expertise of the CARE Jordan's Refugee Program, which provides a range of integrated services to displaced Syrians and Iraqis. CARE's ongoing efforts in responding to the Iraqi refugee crisis have provided the basis for developing the Syrian refugee program. CARE currently has over 50 staff in the Syria team, with add. staff in development programs. Syrian refugees are supported through refugee hub centres in East Amman, Zarqa, Irbid, and Mafraq. CARE will also provide case management and community mobilization services to residents of Azraq Camp once it opens. Since 2012, CARE has supported over 25,000 Syrian HHs (approx individuals) with a variety of targeted assistance, incl. winterization support for the unregistered, emergency cash, case management, and psychosocial support. The program also provides support to the host community to promote social cohesion and the protection of vulnerable HH. In August 2013 alone, CARE Jordan distributed emergency cash assistance to over Syrian and Jordanian HHs; over 1,300 HHs received case management services and 850 HHs were given information on their rights and available services. Lastly, over 250 HHs participated in peer support groups. CARE is working in collaboration with five agencies on a common approach to cash programming (see 6.1. and Annex 7 - Five Agencies Common Approach). CARE first operated in Lebanon during the conflict period of through an Emergency WASH project funded by French donors and a Mother and Child Emergency Assistance Program for food and hygiene funded by ECHO. CARE reactivated its physical presence in Lebanon in April 2013 and is now fully operational in the country. After field assessments CARE decided to focus on the Mount Lebanon governorate, as it is the less covered area in the country. CARE is actively involved in the coordination system and is under negotiation for several proposals. CARE conducted a Rapid Integrated Assessment in Mount Lebanon to provide a updated and accurate picture of the refugees' needs in the area (See Annex 2). Currently CARE is implementing a WASH project in Beirut and is launching a WASH, winter and shelter project in Tripoli and Mount Lebanon. Consortium partner SIF: Since itsestablishment in 2012, SIF works directly with Syrian refugees and in closecollaboration with national and local actors. SIF projects in the past yearsorganized distributions of food, hygiene kits and NFIs for winter in Saida andthe Bekaa region as well as the rehabilitation of private building andcollective center in Saida and South Lebanon (including a WASH intervention). 3.2 Actions currently on-going and funding requests submitted to other donors (including other EC services) in the same area of intervention - indicate how overlap and double funding would be avoided This project forms an integral component of CARE's overall Syrian response strategy in Jordan. CARE's programmatic approach means that it only seeks funding for projects that fit within its strategic plan and that are complementary in nature. The current proposal will allow CARE to expand the reach of its emergency cash assistance and case management projects already in place. Current funding allows CARE to provide cash assistance to only one-fourth of those who have already approached for help. See Annex 9 for a list of projects currently implemented by CARE in Jordan. Double funding is prevented through the use of a different fund-code for each funding source; expenses can be allocated to one fund-code only. In order to ensure identification of beneficiaries and avoid duplication of efforts between refugee centres and other organizations, CARE records beneficiary information in its own database, as well as uploads information into UNHCR's RAIS system. In Lebanon, CARE is currently implementing a project in Palestinian gatherings in Beirut with a local partner (PARD) funded by the Canadian Humanitarian Coalition. The project aims to decrease the spread of water borne and vector borne diseases among Syrian refugees by 60% through improvement of water and sanitation conditions. A new funding was also granted to CARE in Lebanon by the DFATD-IHA to undertake a project in Tripoli and Mount Lebanon to provide WASH assistance to communities and most vulnerable households. The project also contains winterization and shelter components and is complementary to the present ECHO proposal. Double funding will be avoided with the ECHO proposal as the winterization activities will not be the same (vouchers for winter shoes and warm clothing) and the shelter activities will target different beneficiaries (250 families). CARE has also submitted proposals to UNICEF (500K USD) and UNHCR (500K USD) in the intervention area of the ECHO proposal, but on a different intervention logic focusing on SGVB (prevention and safe spaces for protection of victims) SIF-Lebanon, with two local partners, is currently implementing emergency shelter rehabilitation, encompassing WASH intervention, of a collective shelter and a private unfinished house in South Lebanon. The collective shelter is located in Aqbieh where 498 Syrian refugees already reside and the unfinished apartment building in Saida City, where 156 vulnerable Syrian refugees will be selected and provided shelter. 3.3 [FIN] List other actions carried out by the humanitarian organisation or its implementing partners in the same period in that area of intervention and how risks for double funding were avoided Agreement number: ECHO/SYR/BUD/2013/91004 page 7/60

8 Jordan: The following projects were implemented under the CARE refugee program during the contract period: - The BPRM funded project Safe Spaces for Protection aims at enhancing the protection environment for Syrian and Jordanian girls, boys, women and men. - The DFID funded project Emergency assistance and longer-term recovery from the impact of the Syrian Crisis in Jordan focuses on addressing the urgent needs of the refugee population and host communities by providing them with emergency cash assistance, winterization assistance, as well as psychosocial activities. - The NIN funded project Support for vulnerable displaced Syrians in Jordan aims at improving the ability of the extremely vulnerable households living in urban areas to meet urgent needs and access humanitarian and social services after receiving essential information, targeted case management, and emergency cash assistance. - The Olayan funded project Community Safe Spaces in Jordan provides vulnerable Syrian refugees and host community members with the stability they need to aid their recovery. - The AusAid funded projects HPA I & II improve refugees access to humanitarian and social services, essential information and psychosocial support through the provision of essential information, targeted case management, and emergency cash assistance. - DEC funded a project which aims at improving the ability of the extremely vulnerable households living in urban areas to meet urgent needs after receiving targeted emergency cash assistance as well as essential information to improve their access to humanitarian and social services. Double funding was avoided by obtaining the following: 1. Functioning and updated database which allows the CARE team, in particular the social workers, to view beneficiaries' profiles to ensure targeting the new arrivals and the most vulnerable who did not get any services before. 2. UNHCR RAIS database: which allows social workers to view the services delivered by each beneficiary and based on that, social workers can prioritize the new arrivals who have not received any assistances before. 3. Very accurate financial system which dedicates a unique fund code for each project and allows allocation of expenses to separate projects and funding sources and to produce report separately for each donor. Lebanon: During the same period as the present action, CARE has implemented a WASH and winterization intervention funded by the Canadian Department of Foreign Affairs Trade and Development (DFATD) targeting not only Mount Lebanon but also North Lebanon. The winterization/nfis component of the DFATD intervention implemented in Mount Lebanon only concerned the upper part of Chouf district and enabled filling a one month gap in fuel assistance for 400 families. CARE has provided one month of support through fuel vouchers on top of the 3 month aid received by the NGO AMURT (which used fuel vouchers and not ATM considering that families were more isolated/had less access to ATM in this mountainous part of Chouf district). CARE and AMURT coordinated geographically its winterization interventions since October 2014 and cross-checked their respective beneficiary list - meaning that the 400 families covered by the DFATD funding were different from the one covered in the present action. The WASH component of the project did not constitute a risk of double funding or of duplication as it was tackling needs in another sector. 4. OPERATIONAL FRAMEWORK 4.1 Exact location of the Action (include map of action location) world area country region location* Asia Jordan Amman, Irbid, Mafraq East Amman and surroundings, Irbid, Mafraq Asia Lebanon Mount Lebanon Chouf, Aaley and Baabda Districts Map of action location (reference) Maps are attached as Annex 3 a - Jordan and 3 b - Lebanon 4.2 Beneficiaries Total number of direct beneficiaries Total number Total number [INT] Total number [FIN] Comments In Jordan, vulnerable households ( individuals, 5.5 average family size) will receive information services, Agreement number: ECHO/SYR/BUD/2013/91004 page 8/60

9 In Jordan, vulnerable households ( individuals, 5.5 average family size) will receive information services, households ( individuals) will receive emergency cash assistance, and households (6.600 individuals) will receive winterization cash assistance In Lebanon, CARE and SIF are planning to assist a total of individuals (Single counting) from families: Chouf district (CARE) 9,704 individuals (single count) representing 1,941 families (UNHCR average of around 5 persons per family). - Beneficiaries of winter kits: 9,704 individuals families (804 registered Syrian families eligible to winterization (above 500 m), plus 1137 families of unregistered Syrian refugees, Palestinians from Syria not assisted by UNRWA, vulnerable Lebanese, refugees living in ITS and CS, and 10% safety net). - Beneficiaries of shelter kits: 1,865 individuals families (in cash). Baabda and Aaley districts (SIF) 11,370 individuals (single count) representing 2,274 families (UNHCR average of 5 persons/family) - Beneficiaries of winter kits: 11,370 beneficiaries - 2,274 families (1638 registered Syrian refugee families plus 635 families of unregistered vulnerable Syrian refugees, Palestinians from Syria not assisted by UNRWA, vulnerable Lebanese, refugees living in ITS and CS, and safety net) - Beneficiaries of shelter kits: 7,955 beneficiaries - 1,591 families CARE and SIF, depending on their final caseload, will consider assisting the poorest unregistered with a 300 USD transfer (food assistance). At this stage, it is impossible to predict the number of beneficiaries of winterization, given the very high mobility of refugees, both registered and unregistered. Tables with additional information Palestinians from Syria In the initial assessments of unregistered refugees, CARE and SIF asked for the nationality of the head of household. Available data indicate that the caseload of Palestinian refugees from Syria (PRS) is very small in the 3 targeted districts. During distribution, the identity of beneficiaries will be checked again. The names of these Palestinian refugees from Syria will be shared with UNRWA: if CARE and SIF are informed that they are not provided winterization assistance from UNRWA, they might be considered for winterization assistance by CARE or SIF. Syrian newcomers In the 3 districts, one UNHCR IP (CARITAS) is providing welcome kits to newcomers (NFIs). These kits do not include winterization items other than blankets. CARE/SIF will ask Caritas to provide with their list of newcomers prior to NFI (blankets) distribution and will not provide blankets to CARITAS beneficiaries. Therefore there are no risks of duplication. The names of unregistered families benefiting of the winterization assistance from CARE and SIF will be shared with CARITAS and UNHCR in order to further reduce duplication of assistance Status of the direct beneficiaries* (multiple options possible) IDPs Refugees Returnees Local population Others e.g. for Grant Facility, Capacity building, etc. Agreement number: ECHO/SYR/BUD/2013/91004 page 9/60

10 4.2.3 Specificities of direct beneficiaries (please elaborate according to SF guidelines) In Jordan, the project will focus its assistance on vulnerable groups among the Syrian population living in impoverished urban areas in Amman and surroundings, Irbid,and Mafraq. Beneficiaries will include families awaiting registration withunhcr or reluctant to register due to various reasons. In addition to servingsyrian HHs, 25% of the beneficiaries will be Jordanian HHs who present urgentneeds. At least 40% will be from most vulnerable groups, in particular FHH whooften do not have access to any source of income and are thus at particularrisk, as well as the elderly and people with disabilities and other specialneeds. In Lebanon, the action will target the most vulnerable refugees, unregistered andregistered, as well as poor Lebanese families. Registered refugees will beselected from the UNHCR VASyR lists. Even though CARE/SIF strongly encourageregistration, unregistered Syrian refugees cannot be excluded as they alsorequire assistance to endure the winter. So far UNHCR has not been able toprovide transportation assistance for registration in all municipalities of thecare/sif intervention areas. Therefore and for ethical considerations CARE/SIFcannot justify a suspension of vulnerable families solely because they have notregistered with UNHCR. However, CARE/SIF are implementing mitigating measuresto address obstacles to registration: All unreg. selected for thecare/sif assistance comply with vulnerability criteria that are morerestrictive than those applied by UNHCR-VASyR. Thus there is still a highincentive for newcomers and other unreg. families to register. During the 1st distribution,care/sif will systematically distribute the UNHCR leaflet to unreg. refugees.then, the families that request support to get transport to UNHCR registrationcenters will be registered on a list (forwarded to UNHCR). CARE/SIF will survey registeredand unreg. families in order to further understand the enablers and barriersfor registration of refugees. Before each subsequentdistribution CARE/SIF will compare distribution lists with the most recentvasyr list in order to identify newly registered families, and initiatetargeted communication with unreg. families. CARE/SIF will not suspendunregistered families from subsequent cash transfers as this would jeopardizethe relevance of the initial assistance and raise a number of ethical issues.however, by January 2014 CARE/SIF will have visited all beneficiaryunregistered families to assess barriers for their registration. If abeneficiary unregistered family does not fall within the relevant vulnerabilitycriteria then a suspension of subsequent assistance will be considered. Vulnerabilitycriteria: People living in ITS & CSregardless of altitude. Single headed HH > 500 m Families with > 3 children(threshold to be adapted) > 500m Families with people with specialneeds. Other criteria may beadded Direct beneficiary identification mechanisms and criteria Agreement number: ECHO/SYR/BUD/2013/91004 page 10/60

11 Jordan: 1. Walk-ins: Beneficiaries who approach CARE's Hubs are registered and assessed against the vulnerability criteria (Annex 6) and recommended for assistance. The process also allows monitoring of vulnerabilities and needs trends. CARE will also support cases who have been supported in the past, but continue to be vulnerable. Home visits are conducted as necessary to substantiate HHs' claims. 2. Outreach: Syrian volunteers and case managers conduct outreach to HHs who cannot access centres, and approach mosques, local businesses, and CBOs to distribute information on CARE's services. 3. Referrals: CARE works in close coordination with partner organizations incl. UNHCR, INGOs and local CBOs to initiate and receive referrals. CARE also coordinates service provision with four other agencies in the Cash Working Group: Oxfam, Save the Children, DRC, and ACTED. This consortium developed a common approach to cash provision for urban refugees (Annex 7). To prevent duplication and to identify the most vulnerable, CARE meets regularly with members of the consortium operating in Amman, Irbid, and Mafraq. This coordination will also allow for the establishment of a referral mechanism to ensure support for geographically mobile populations. CARE's vulnerability criteria and assessment methodology were developed during previous operations by experienced social workers in cooperation with UNHCR and other actors, and in accordance with best practices of psychosocial support in emergencies. It has been shared widely with the Cash Working Group members and other actors. Various agencies have adapted the criteria for use in longer-term cash support programing, incl. Oxfam, Handicap International, and ACTED. CARE will continue to monitor needs and capacities of refugees to ensure that tools successfully measure vulnerabilities. Lebanon: 1. Based on CARE's assessment, 18% of refugee HHs in Chouf need a weather-proofing kit (approx. 766 HHs both registered and unregistered), CARE decided to target 40% of them (around 337 HHs) 2. For the winterization kits CARE and SIF will target: a) All vulnerable registered HHs falling within the targeting criteria of UNHCR (VASyR) for winterization (804 HH in Chouf and 1638 HH in Aaley and Baabda) = registered (VaSyr) refugee families living above 500 meters. b) All HHs living in Informal Tented Settlements (ITS). c) The most vulnerable unregistered refugee HHs (1137 HH in Chouf and 635 in Aaley and Baabda): unregistered families corresponding to the selection criteria below, PRS not assisted by UNRWA, vulnerable Lebanese The lists of refugees will be requested from municipalities, local NGOs and CBOs. The names on the lists provided (registered and unregistered) will be compared with the UNHCR database to identify unregistered HHs only and to select families according to the following criteria: - Single headed households in municipalities > 500m altitude - Families with more than 3 children (threshold to be adapted) in municipalities > 500m altitude. - Families with people with special needs (e.g pregnancy, breastfeeding, chronic illness, persons with disability, etc). - Other criteria may be added Describe to what extent and how the direct beneficiaries were involved in the design of the Action In October 2012 and March 2013, over 300 Syrian households (representing approximately 2,000 family members) were interviewed in Jordan in order to understand better the effect of CARE's work and to review beneficiaries' situation and needs. The current proposal has taken on board this feedback. CARE also regularly organises focus groups comprised of Syrian refugees; feedback from these groups was incorporated into the design of this project. Refugees have also been engaged within CARE's monitoring and evaluation process (including in the recent Baseline Assessment studies) to ensure that the refugee perspective is heard on issues such as emergency cash assistance in order to prioritise how to make services relevant and accessible. Finally, CARE has developed a complaints and feedback mechanism run by the monitoring and evaluation officer to help address problems and improve the service. In Lebanon, CARE and SIF conducted interviews with refugees, local authorities and representants of the municipalities for the field assessment, with the purpose of evaluating and determining the most urgent needs for the vulnerable population. For instance, it came out of the assessment conducted in the Chouf in August 2013 that winterization and sleeping items represented an immediate need for 83% and 76% of the refugees. The conclusion of the field assessment resulted in the strategic orientation of the present ECHO proposal Other potential beneficiaries (indirect, "catchment", etc.) Number of other potential beneficiaries 0 Comment A limited number of vulnerable Jordanian families (max. 25%) will receive cash assistance support. This will contribute Agreement number: ECHO/SYR/BUD/2013/91004 page 11/60

12 A limited number of vulnerable Jordanian families (max. 25%) will receive cash assistance support. This will contribute to limiting the impact of the refugee crises on vulnerable segments of the host community and decrease conflict potential among the refugee and host communities. Vulnerable Lebanese families: the project will support very vulnerable Lebanese (Persons with special needs and other special cases) families from the host communities. Their number will be a maximum of 10% of the total caseload. The names of the poorest families will be collected in the higher altitude municipalities. For beneficiaries who are unregistered families and poorest Lebanese families, CARE and SIF will administer an individual household survey questionnaire to better understand the situation of these families, and be in a better position to identify their needs and the options for assistance at a later stage Direct beneficiaries per sector * Comments Jordan: Protection: CARE will provide information services to households ( individuals), of whom ( individuals) will receive case management services. All households identified for case management will receive essential information on their rights and available services. In addition, other households that are ineligible for case management due to their vulnerability score will be invited to attend information sessions. Shelter and NFIs: CARE will distribute emergency cash assistance to households ( individuals) and winterization cash assistance to households (6.600 individuals). While the majority of households will not be eligible to receive both types of assistance, CARE's case management team may provide this option based on the most urgent needs of the households (estimated overlap: 400 HH) Lebanon: families will benefit from the winterization activities ( individuals) families will benefit from the shelter activities (9.820 individuals) Totals: Protection: Information and Case Management HHs / individuals (Jordan only) Shelter and NFIs: Emergency Cash Assistance and Winterization Cash Assistance: HHs / individuals HHs / individuals (Jordan) HHs / individuals (Lebanon) Sector name Number of beneficiaries per sector Target [INT] [FIN] Shelter and NFIs Protection [INT] In case of changes, please explain see IR_Annex_ [FIN] In case of changes, please explain Jordan: By the end of the projects period of implementation, CARE International in Jordan has provided: -10,162 Syrian households with information through the following categories: Verbally by the receptionist during the registration of beneficiaries and by the case manager during the assessment and follow up sessions; Distribution of leaflets to the beneficiaries in the centers; SMS sent to beneficiaries' mobile phones; Posters in the centers' waiting area and assessment offices. Information sessions, in 2 shapes: 1. by a trained volunteer, with CARE staff, for a number of beneficiaries gathering in the waiting area in the center. The session takes minutes and covers the services provided by CARE, other major service providers, UNHCR services and refugees' rights. These sessions are usually highly interactive between beneficiaries and the volunteer and CARE staff. 2. given by speakers from other Agency's invited by CARE staff to provide refugees in the centers with sessions on the Agreement number: ECHO/SYR/BUD/2013/91004 page 12/60

13 2. given by speakers from other Agency's invited by CARE staff to provide refugees in the centers with sessions on the services they provide. The content of these session are related to health, legal or psychosocial workshops, where refugee would have the change to meet with practitioners and ask them directly. - 2,042 Syrian households with case management services (802 male-headed households / 1240 female-headed households). The case management consisted of the following five basic stages: 1. Identification and assessment, 2. Individual service planning, 3. Referral and liaison with needed services, 4. Monitoring and review, 5. Case closure Syrian households with winterization cash assistance (601 male-headed households / 359 female-headed households) -20% is JOR beneficiaries (240 vulnerable Jordanian households) with winterization cash assistance (142 male-headed households / 98 female-headed households) vulnerable Jordanian households with emergency cash assistance (742 male-headed households / 398 female-headed households) Syrian households with emergency cash assistance (4142 male-headed households / 4404 female-headed households) Lebanon: A total of 4,183 families/ 20,915 individuals have been reached through this action (without double counting): a) 4,155 families have received a full winterization package (1,783 in Aley, 491 in Baabda, and 1,881 in Chouf). Among these families: - 1,591 have received an in kind complementary shelter kit (1,231 in Aley and 360 in Baabda) - 3,759 families were refugees from Syria (1,605 in Aley, 482 in Baabda and 1,671 in Chouf) and 397 from the Lebanese host community (178 in Aley, 9 in Baabda, and 210 in Chouf) - 58 have received a complementary cash for food assistance for two months in Chouf (see section 2.4 for the explanation of this activity) b) 28 families were targeted by the cash for food component and have not been covered with another activity (they were eligible for the cash for food because they were unregistered and vulnerable following the scoring put in place by CARE but not to the winterization package mainly because of their geographical location -i.e. below 500m). The small difference between the initial target and the number of beneficiaries reached by the end of the action can be explained as explained by the introduction of a small 'pilot' cash for food activity for unregistered refugees [FIN] Estimate per type of beneficiaries (in %) Women 67 Men 33 Infants less than 5 26 Children less than Elderly more than 50 9 Agreement number: ECHO/SYR/BUD/2013/91004 page 13/60

14 Agreement number: ECHO/SYR/BUD/2013/91004 page 14/60

15 GRANT AGREEMENT [2013/00275/FR/01/01] 4. OPERATIONAL FRAMEWORK OPERATIONAL OVERVIEW OF THE ACTION : Logical framework Title of the Action : Principal objective : Providing life-saving support to most vulnerable displaced Syrians and host communities To effectively meet the needs of vulnerable people affected by the Syria crisis Intervention logic Objectively verifiable indicators Sources of verification Specific objective Indicator (1) To respond to most urgent needs of vulnerable men, women, boys and girls affected by the Syria crisis target value : 60% of cases Indicator (2) target value : Indicator (3) target value : 80% Indicator (4) target value : 90% Result (1) Indicator (1) Extremely vulnerable households living in urban areas in Jordan have an improved ability to access humanitarian and social services, and to meet urgent livelihood need. Percentage of case management beneficiaries in Jordan that have access to organizations or services that offer any type of social service, disaggregated by age, sex and vulnerability status. Percentage of beneficiaries in Jordan that report that emergency cash assistance enabled them to meet a specific urgent need Target value : Indicator (2) Target value : 75% of urgent cash recipients Percentage of beneficiaries in Lebanon satisfied with the quality, quantity and timeliness of the assistance received. Percentage of beneficiaries in Lebanon covering their basic winterization needs. Number of households/individuals provided with information about available services households / individuals Number of households/individuals provided with case management services households/ individuals Sources of verification (1) Initial assessment Quarterly follow-up assessment Sources of verification (2) Initial assessment Post-distribution monitoring Sources of verification (3) Satisfaction survey with representative sample of beneficiary sub-groups: elderly, women & men heads of households, female and male dependents (18 years and above), children above 12 years) Sources of verification (4) a) verification of assistance received against identified needs (from HH survey) b) HH survey with representative sample of beneficiary sub-groups Sources of verification (1) Initial assessment Reports from home visits Project reports and records (CARE database) Sources of verification (2) Initial assessment Reports from home visits Project reports and records (CARE database) Assumptions and Risks Jordan: Risks: - Conflict in Syria worsens, triggering an influx of refugees. - Political and security situation changes. - Already-stretched Jordanian social service sector unable to cope with the magnitude of refugees. - Tension between Syrians and host communities intensifies. - Vulnerable Syrian and Jordanian families are priced out of minimum-quality accommodation. - The humanitarian community is unable to respond to the rising cost of living. - Increase prevalence of negative coping mechanism. Assumptions: - The GoJ maintains its current policies towards Syrian refugees, particularly its restrictions on work. - The current balance of camp to urban refugees remains approximately the same (30% camp to 70% urban). - Urban refugees continue to exhibit a pressing need for cash assistance to meet financial obligations, especially with regards to the cost of rent and food. Lebanon: Risks: - Tensions between refugees and host communities deteriorate and potentially lead to incidences of open hostility or conflict - The continued influx of Syrian refugees further increases pressures on local services to a level which over-stretches capacity - Inflation that would hamper the purchase of materials. -Change of number of direct beneficiaries Assumption: - Access to target communities/beneficiaries and security conditions remain stable - Local host and refugee populations cooperate with and are supportive of the program - Municipalities and local associations are supportive of the project and provide accurate lists of refugees. - Availability of materials and no significant inflation that would hamper the purchase of materials. - Cooperation with UNHCR and other service providers is obtained to establish an information dissemination and referral system for Syrian refugees - Contract with ECHO is signed. - Adjustment within the Activities budget are possible (following request to and approval from ECHO) and allows flexibility in the type of support provided, in case of less beneficiaries than planned.. Agreement number: ECHO/SYR/BUD/2013/91004 page 15/60