18th Annual Conference

Transcription

1 Pennsylvania Bar Association Women in the Profession 18th Annual Conference Philadelphia Essentials for Exceptional Client Service May 5, 2011 Sheraton Philadelphia City Center Hotel

2 Pennsylvania Bar Association Women in the Profession 18 th Annual Conference Essentials for Exceptional Client Service WIP REGISTRATION FEE: $220 (PBA MEMBERS) Includes registration, the breakfast meeting, WIP CLE Sessions, WIP Luncheon and WIP Reception 8:15 a.m. 9:15 a.m. WIP Business & Breakfast Commission Co-Chairs: Bernadine J. Munley and Melinda C. Ghilardi 9:15 a.m. 9:30 a.m. Break Thursday, May 5, :30 a.m. 11:30 a.m. Essentials for Exceptional Client Service CLE 316 This session will be led by Laura Meherg, of Wicker Parker Group. Ms. Meherg is a former director of client services and marketing with Burr & Forman. Over the last 13 years, Laura has conducted hundreds of client interviews and in 2004 was named Marketing Director of the Year by The Elite Excellence in Legal Marketing Awards. She will provide a presentation of the drivers that lead clients to hire and fire outside counsel, what differentiating characteristics are key to successfully serving the internal and external client, and what pitfalls to avoid in providing extraordinary client service while maintaining the highest level of professionalism. This interactive program will introduce the five critical areas required to deliver exceptional client service in the client/law firm relationship. Topics to be covered range from risk sharing and communication styles to alternative fees and billing best practices. Real comments and practical solutions will be shared with participants as well as an exploration of best practices in implementing services and strategies most beneficial to clients and the attorneys and firms that serve them. The Rules of Professional Conduct and the Code of Civility will provide a context for this discussion. Speaker: Laura A. Meherg, Partner, Wicker Parker Group CLE Credit: 1.0 Substantive Hour & 1.0 Ethics Hour 11:30 a.m. 12:00 noon Break 2

3 12:00 noon 2:00 p.m. Annual Luncheon Keynote Speaker: Fawn Germer Fawn Germer is the Pulitzer-nominated, best-selling author of six books. She is a global speaker who has interviewed the most accomplished women of our times everyone from Hillary Clinton to legends like Susan Sarandon, Jane Goodall, Martina Navratilova, Carly Fiorina, Nobel Peace Prize winners, Academy Award winners, Olympic athletes, CEOs, prime ministers and world presidents. Her most recent book, The Ah-Hah! Moment, shows how to rewrite the negative scripts that have been keeping us from succeeding at work and in life. Last year, Finding the UP in the Downturn, showed how to turn the economic crisis into a moment of leadership and opportunity. That book is now in its sixth printing. Fawn is a veteran investigative reporter who wrote for The Washington Post, U.S. News and World Report and The Miami Herald. When she went into management Fawn Germer as an editor, she struggled mightily as a female manager in a maledominated environment. She sought the mentoring wisdom that led to her first book, Hard Won Wisdom. That book was rejected 15 times, but perseverance pushed it to best-seller lists and onto Oprah, where Oprah Winfrey told the world how very inspiring Fawn s book was. Fawn s second book, Mustang Sallies, hit best-seller lists within two weeks of its release. Fawn is an international speaker on leadership and performance issues and this year has presented in China, Taiwan, Spain and throughout corporate America. AWARDS PRESENTATION 2:00 p.m. 2:15 p.m. Break 2:15 p.m. 4:30 p.m. Exceptional Client Service A Client s Perspective CLE 317 Increasing competition and rising client demands have stepped up the pressure on lawyers to provide exceptional service and offer unprecedented value to their clients. Savvy law firms have long understood that a commitment to exceptional client service is one of the most significant, distinguishing factors in maintaining a successful, thriving practice. Raising the bar on exceptional service is a trend that is growing and everyone should want a piece of the action. Join panelists as they share their perspectives on extraordinary and not-so-extraordinary client service and offer their proven strategies for implementing a proactive program at your office. Moderator: Fawn Germer Panelists: Justice Cynthia A. Baldwin, Vice President and General Counsel, The Pennsylvania State University Alexis Berg, Associate General Counsel, Colonial Penn Life Insurance Company Marilyn Heffley, Assistant General Counsel and Chief Litigation Counsel, Sunoco Inc. Shelley R. Smith, City Solicitor, City of Philadelphia Law Department Andrew K. Worek, Associate General Counsel Senior Litigation Counsel, The Children s Hospital of Philadelphia. CLE Credit: 1.0 Substantive Hour & 1.0 Ethics Hour Closing Remarks: Laura A. Meherg, Partner, Wicker Parker Group 4:30 p.m. 6:00 p.m. WIP Reception The Women in the Profession will be awarding the prestigious Anne X. Alpern Award to Roberta Jacobs-Meadway of Eckert Seamans Cherin & Mellott L.L.C., Philadelphia, and the Lynette Norton Award to Ann Thornton Field of Cozen O Connor, Philadelphia. The MCLE programs for the 2011 PBA WIP 18th Annual Conference are presented in cooperation with the Pennsylvania Bar Institute. The Pennsylvania Bar Institute is approved by the Pennsylvania Supreme Court CLE Board as an accredited CLE provider. The individual CLE programs for this conference have been approved for the number of credit hours indicated. 3

4 PBA Women in the Profession 18th Annual Conference May 5, 2011 Sheraton Philadelphia City Center Hotel REGISTRATION DEADLINE: APRIL 20 Name (Please type or print) First Name or Nickname for Badge Supreme Court ID Address Phone # FAX # Name of Spouse/Guest Spouse/Guest Name to appear on Badge Check here if you require special services. Attach a written description of needs. Attorneys in practice for one year or less do not need to pay the registration fee, but must pay CLE fees and meal costs. No fee for non-attorney spouses, except meal function costs. The registration fees apply to those participating in Wednesday s and Thursday s events; there is no registration fee to participate in a committee or in the House of Delegates. All PBA members are invited to attend the House of Delegates. REGISTRATION OPTION 1: ANNUAL MEETING REGISTRATION Registration does NOT include the fee for meals or CLE courses. YOU MUST REGISTER TO ATTEND THE CLE COURSES INCLUDED IN THE ANNUAL MEETING REGISTRATION FEE ON PAGE 5. PBA Member $125 Non-PBA Member Attorneys $290 Attorney in Practice one year or less $0 AMOUNT DUE $ REGISTRATION OPTION 2: WOMEN IN THE PROFESSION (for those attending all the WIP events only) Includes registration, WIP CLE sessions and the WIP Luncheon. Additional meal tickets may be purchased in MEAL FUNCTIONS section below. PBA Member $220 Non-Attorney $145 Non-PBA Member Attorney $395 AMOUNT DUE $ CLE FEES: Complete the CLE Registration Form on the page 5. Enter the total cost of CLE hours onto the line below. TOTAL CLE FEES DUE $ MEAL FUNCTIONS: IF YOU REGISTERED IN THE SHADED AREA, ONLY COMPLETE THE AREA BELOW IF YOU REQUIRE ADDITIONAL TICKETS. (Please indicate the number of tickets required.) Wednesday PBA Awards Luncheon $40 RPP&T Section Dinner Section Member $80 Non-Section Member $110 AMOUNT DUE $ Thursday Women in the Profession Luncheon $35 (Included in WIP Registration Fee) AMOUNT DUE $ Annual Reception/Dinner $125 YLD Members/YLD Spouse or Guest $90 AMOUNT DUE $ Friday House of Delegates Luncheon $0 TOTAL DUE $ (Copy this figure where indicated on page 5.) 4

5 CLE REGISTRATION FOR WEDNESDAY, MAY 4 NON-CLE REGISTRATION NO FEE TO ATTEND THESE EVENTS RPPT Recent Developments in Real Property & Probate (301) 9:00 a.m. 10:30 a.m. 1.5 Substantive CLE Hours Cost $37 How NOT to Write a Brief (308) 9:45 a.m. 10:45 a.m. 1.0 Substantive CLE Hour Cost $25 RPPT The Right Way to Write a Simple Will May Not Be So Simple (302) 10:45 a.m. 11:45 a.m. 1.0 Substantive CLE Hour Cost $25 A Dozen Ways to Anger a Judge (309) 11:00 a.m. 12:00 p.m. 1.0 Substantive CLE Hour Cost $25 RPPT Defending Mortgage Foreclosures, Sheriff s Sales and Tax Sales (303) 2:00 p.m. 3:00 p.m. 1.0 Substantive CLE Hour Cost $25 Technology and Social Media in the Courtroom (310) 2:00 p.m. 3:30 p.m. 1.5 Substantive CLE Hours Cost $37 RPPT Highlights of Real Estate and Title 101 (304) 3:15 p.m. 4:15 p.m. 1.0 Substantive CLE Hour Cost $25 Social Media and the Workplace (311) 3:45 p.m. 5:15 p.m. 1.5 Substantive CLE Hours Cost $37 RPPT Act 90 (SB900) (305) 4:15 p.m. 5:15 p.m. 1.0 Substantive CLE Hour Cost $25 CLE REGISTRATION FOR THURSDAY, MAY 5 RPPT Estate Tax Roundtable: 2011 and Beyond (306) 9:00 a.m. 10:00 a.m. 1.0 Substantive CLE Hour Cost $25 Lawyer Advertising Ethics Issues in a Web 2.0 World (312) 9:00 a.m. 10:00 a.m. 1.0 Ethics CLE Hour Cost $25 WIP Essentials for Exceptional Client Service (316) 9:30 a.m. 11:30 a.m. 1.0 Substantive/1.0 Ethics CLE Hours Cost $50 Wednesday, May 4 Administrative Law Section Business Law Section Catholic University, Columbus School of Law Alumni Reception Criminal Justice Section Duquesne University School of Law Alumni Reception Intellectual Property Law Section Labor & Employment Law Section Municipal Law Council PBA Board of Governors Pennsylvania State University Dickinson School of Law Alumni Reception Public Utility Law Section Temple University Beasley School of Law Alumni Reception University of Akron School of Law Alumni Reception University of Pennsylvania Law School Alumni Reception Workers Compensation Law Section /Reception Young Lawyers Division Business Thursday, May 5 Aeronautical and Space Law Section Civil Litigation Section Education Law Section Minority Bar/WIP/Civil & Equal Rights/Gay & Lesbian Rights/ Pa. Bar Foundation Joint Reception PA Assn. of Bar Executives PA Bar Foundation Annual of the Board of Directors and Members Tax Law Section /Reception WIP Business Friday, May 6 CCBL Executive Committee Breakfast House of Delegates New Delegates Orientation Breakfast RPPT Deeds 101 (307) 10:00 a.m. 11:00 a.m. 1.0 Substantive CLE Hour Cost $25 Turn Your Smartphone Into a Legal Assistant (313) 10:15 a.m. 11:45 a.m. 1.5 Substantive CLE Hours Cost $37 10 Insightful Tips about InCite (314) 2:15 p.m. 3:45 p.m. 1.5 Substantive CLE Hours Cost $37 WIP Exceptional Client Service A Client s Perspective (317) 2:15 p.m. 4:30 p.m. 1.0 Substantive/1.0 Ethics CLE Hours Cost $50 Employment Law for Law Firms (315) 4:00 p.m. 5:00 p.m. 1.0 Substantive CLE Hour Cost $25 TOTAL CLE COSTS $ SEE PAGE 6 FOR HOTEL RESERVATION INFORMATION. (Include the Annual Registration fees, CLE fees & Meal Functions) My check, payable to PBA, is enclosed. TOTAL DUE $ (From bottom of page 4) Charge my MasterCard Visa AMEX Discover Acct: Exp. Signature Date Cancellation Policy: Pre-registration deadline for Annual is April 20. After that date, all registrations will be accepted on a space-available basis. Written cancellation for any portion of Annual registration, including meals, must be received by noon on April 29. Upon receipt, a refund will be issued minus a $25 administrative fee. Return to: s Department, PBA, P.O. Box 186, Harrisburg, PA or fax credit card registration to For more information call , ext Registrations will not be processed without payment. 5

6 Hotel Registration Information PBA Women in the Profession 18th Annual Conference/PBA Annual May 4-6, 2011 The Pennsylvania Bar Association is holding a block of guest rooms for the Annual at the Sheraton Philadelphia City Center Hotel, 17th & Race Streets, Philadelphia, Pa., Group Rates are: Single Occupancy Rate: $189/room/night; Double Occupancy Rate: $209/room/night; Triple Occupancy Rate: $229/room/night; Quad Occupancy Rate: $249/room/night Rates include overnight accommodations only and are subject to applicable taxes. Group rates guaranteed only until 4/8/11. Reservations received after 4/8/11 accepted on a space available/rate available basis only. A personalized website for the Pennsylvania Bar Association s 2011 Annual is now available and will enable you to make your hotel reservations, learn more about the event, modify or cancel a reservation. TO MAKE YOUR RESERVATION ONLINE: Go to: res?id= &key=a94d9 TO MAKE YOUR RESERVATION BY PHONE: Call